Groove
Groove Reviews
& Product DetailsWhat is Groove?
Groove is a comprehensive revenue platform designed to unify and streamline the entire revenue process for businesses. It’s tailored to enhance Salesforce users’ experience, with over 75,000 users leveraging it to build stronger relationships and close more deals.
The platform stands out for its ability to scale prospecting, automate lead follow-up, and expand accounts using its Flows and Plays features. It also drives seller productivity and CRM adoption through automation and AI-assisted selling and aligns go-to-market strategies for revenue growth with optimized messaging and cross-team collaboration.
Ultimately it ensures no data latency or sync errors, offers a customizable UI, works with custom objects and data models, and provides industry-leading security and compliance.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Groove.co
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Located In
United States
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Website
groove.co
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool doesn't have a public pricing plan.
- Collaboration Tools
- Contact Management
- Content Management
- Customer Database
- Performance Metrics
- Reporting/Analytics
- Workflow Management
Additional Features
- Automated Routing
- Support Ticket Management
- Customer Experience Management
- CRM
- Real-Time Chat
- Queue Management
- Call Center Management
- Multi-Channel Communication
- Knowledge Base Management
- Rules-Based Workflow
- Configurable Workflow
- Role-Based Permissions
- Chat/Messaging
- Remote Access/Control
- Customizable Branding
- Macros/Templated Responses
- Auto-Responders
- Event Triggered Actions
- Knowledge Management
- Social Media Integration
- Dashboard
- Sentiment Analysis
- Negative Feedback Management
- Text Editing
- Access Controls/Permissions
- Customizable Reports
- Customer History
- Interaction Tracking
- Multi-Language
- Reporting & Statistics
- Search/Filter
- API
- Workflow Configuration
- Communication Management
- Customer Engagement
- Prioritization
- Live Chat
- Cataloging/Categorization
- Project Management
- WYSIWYG Editor
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Drag & Drop
- Full Text Search
- Support Ticket Tracking
- Feedback Management
- Alerts/Escalation
- Email Management
- Customizable Templates
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Ease of Use
Users frequently praise Groove for its intuitive interface, making it easy to learn and use. This is particularly beneficial for sales teams who need to adopt the software quickly.
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Email Tracking and Automation
Many users highlight the efficiency of Groove’s email tracking and automation features, which help in managing follow-ups and understanding customer engagement.
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Integration with Salesforce
Groove’s seamless integration with Salesforce is often mentioned as a major plus, allowing users to streamline their workflows and keep their CRM updated effortlessly.
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Calendar and Meeting Scheduling
The scheduling features, such as the “Book a Meeting With Me” tool, are well-received for simplifying the process of arranging meetings, which saves time and improves productivity.
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Customer Support
Groove’s customer support is rated highly, with users appreciating the prompt and helpful responses from the support team.
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Email Personalization
Some users wish for better options to personalize emails, such as the ability to customize greetings while keeping the body of the email the same.
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Gmail Integration Issues
There are minor complaints about the Groove toolbar in Gmail sometimes covering attachments, which can be inconvenient for users.
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Handling Mass Emails
The grouping of similar emails to employees of the same company can make it difficult to track individual engagement, which some users find limiting.
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Scheduler Naming Conventions
Users have noted that the meeting scheduler requires renaming preset meeting titles, which can be tedious.
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Update Interruptions
Although updates improve functionality, they sometimes require users to refresh Gmail, which can be slightly disruptive.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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