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HaloPSA Reviews for 2025

HaloPSA brings everything an MSP needs into one location.
Tekpon Score:
4.0/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is HaloPSA?

HaloPSA is a comprehensive Professional Services Automation (PSA) solution designed to streamline the operations of Managed Service Providers (MSPs) and IT service businesses.

It includes features such as ticketing, contract management, time tracking, billing, and reporting, all integrated into a single platform for more efficient service delivery management.

The software is flexible and customizable, suitable for businesses of various sizes and sectors within the IT industry.

Implementing HaloPSA optimizes internal processes, enhances the customer service experience, and supports business growth, particularly for IT service providers.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business
  • Large Enterprise

HaloPSA Pricing

Starting From:
€ 59 team size/user/month/billed annually
Pricing Model: Pay-as-you-go
HaloPSA offers a flexible pricing model tailored to team sizes, with options for both annual and monthly billing. There are no hidden costs or upgrade fees, and a 30-day free trial is available without requiring a credit card. Pricing includes all features standard, and discounts are provided for non-profit organizations.
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HaloPSA Features

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Automated Routing
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • Active Directory Integration
  • Activity Tracking
  • Anti Virus
  • API
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Trail
  • Automatic Backup
  • Backup and Recovery
  • Billable Items Tracking
  • Billing & Invoicing
  • Calendar Management
  • Change Management
  • Configuration Management
  • CRM
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Expense Tracking
  • Forecasting
  • Inventory Management
  • Invoice Management
  • IT Asset Management
  • IT Asset Tracking
  • Knowledge Base Management
  • Maintenance Scheduling
  • Multiple Projects
  • Patch Management
  • Policy Management
  • Portfolio Management
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Resource Management
  • Scheduling
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Tracking
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Timesheet Management

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HaloPSA Company Details

Company Name

Halo Service Solutions.

Headquarters

United Kingdom

Website

halopsa.com

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HaloPSA vs. Similar Products

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HaloPSA Alternatives

Issuetrak

Score: 4.5/5

SolarWinds Service Desk

Score: 4.5/5

ServiceNow

Score: 4.3/5

Hiver

Score: 4.3/5

Salesforce Service Cloud

Score: 4.3/5

Kayako

Score: 4.4/5

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