Kayako

Unverified
Product not verified by the Software Seller.
Tekpon Score
8.7

Kayako Reviews

& Product Details

What is Kayako?

Kayako is a customer service platform designed for modern businesses prioritizing delivering an effortless customer service experience. It enables businesses to manage customer requests and conversations across all channels, unifying email, social media, live chat, and self-service in a single location. Businesses can use it to help customers help themselves by providing an easy-to-search repository of self-help articles, videos, and FAQs.

Its Help Center Analytics feature allows users to track customer searches and optimize content by tracking customer searches. Also, it assists users in visualizing the entire customer journey and unifying all customer interactions, allowing businesses to provide personalized support and build customer loyalty.

Its Messenger feature offers a live chat experience that is as simple as messaging friends, and its mobile support feature assists customers who are on the go.

With Kayako, teams can easily collaborate, provide better customer service, and track their performance using metrics and custom reporting.

Found in these Categories

Best For

A fully integrated cloud-hosted Help Desk.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Aurea

  • Located In

    United States

  • Website

    aurea.com

Starting from: Custom

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Kayako pricing is available only on request. Schedule a Demo call or subscribe for a 14-day Free Trial and get a custom quote.

  • Access Controls/Permissions
  • Alerts/Escalation
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Help Desk Management
  • Incident Management
  • Issue Management
  • Interaction Tracking
  • Live Chat
  • Offline Form
  • Performance Management
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Virtual Assistant

Additional Features

  • API
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Asset Tracking
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Configuration Management
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Customizable Forms
  • Customizable Reports
  • Data Visualization
  • Email Templates
  • Event-Triggered Actions
  • Issue Auditing
  • Knowledge Base Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Multiple User Accounts
  • Problem Management
  • Real-Time Data
  • Real-Time Chat
  • Project Management
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Website Integration
  • Workflow Management

TeamSupport

Tekpon Score
COMPARE
B2B Customer Support Made Simple

HappyFox Help Desk

Tekpon Score
COMPARE
Advanced Help Desk Management Software.

Zendesk

Tekpon Score
COMPARE
A complete customer experience solution & Sales CRM.

Help Scout

Tekpon Score
COMPARE
Share inbox, help center & Live Chat software.

Freshdesk

Tekpon Score
COMPARE
Engage in more meaningful conversations across every channel.

Verloop

Tekpon Score
Verloop is a conversational AI platform that provides customer support at scale. It uses an AI reasoner to understand custom...

Gorgias

Tekpon Score
Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rat...

LiveAgent

Tekpon Score
LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software o...

Dialfire

Tekpon Score
Dialfire is a cloud-based software that assists businesses in setting up their outbound call center, regardless of size. The...

Hiver

Tekpon Score
Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized cu...

Helpshift

Tekpon Score
Helpshift is a mobile-first help desk software with a focus on delivering an exquisite experience to customers to reduce chu...

Talkdesk

Tekpon Score
Talkdesk is a cloud-based help desk software developed to help you deliver your customers the best experience and support. T...

Vision Helpdesk

Tekpon Score
Vision Helpdesk is a multi-channel help desk software that allows businesses to manage customer support tickets from multipl...
ProProfs Help Desk is a cloud-based customer support software that allows businesses to manage customer inquiries efficientl...

Groove

Tekpon Score
Groove HQ is a powerful help desk solution designed for growing businesses. It delivers a shared inbox that works much like ...
Salesforce Service Cloud is a comprehensive customer service platform that enables companies to offer their clients individu...

Spiceworks

Tekpon Score
Spiceworks is a free, cloud-based IT help desk application that assists IT workers in effectively managing and resolving IT-...

Front

Tekpon Score
Front is a customer communication hub for sales, customer success, and support teams. Automating procedures and delivering c...

Intercom

Tekpon Score
Intercom is a cutting-edge customer care platform that uses robust messaging and automation to directly connect businesses w...

OneDesk

Tekpon Score
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support custom...

Forethought

Tekpon Score
Forethought is a conversational AI for customer support automation. The platform comprises tools that help resolve simple qu...

Record

Tekpon Score
Record is a CX platform that uses AI to collect and understands users’ data to provide intelligent resolution suggesti...

Userlane

Tekpon Score
Userlane is an app that essentially makes time wasteful onboarding for software developers disappear. The customer success s...
HubSpot Service Hub is a user-friendly cloud-based help desk software integrated with all Hubspot products and that makes ha...

Tidio

Tekpon Score
Tidio is a live chat software designed to help small and medium businesses connect with their customers in real-time. It off...

Kayako Related Insights