HelpDesk Reviews for 2025
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What is HelpDesk?
HelpDesk is an online ticketing system that simplifies communication between businesses and customers. Users can convert messages into manageable tickets, clean up their inboxes, and assign tickets to specific teams or team members within their organization.
It also provides features such as tagging, private notes, and canned responses, enabling effective collaboration and streamlining workflow. Companies can track progress, manage time intelligently, and share private notes with team members.
This software supports multi-channel communication and provides comprehensive reports on team performance. It is an easy-to-use solution suitable for small businesses and large enterprise customers, offering transparent pricing plans with all features included.
For companies dealing with multiple teams, email addresses, and high volumes of customer communication, HelpDesk’s intuitive interface and automation-focused approach can help you overcome these challenges.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
HelpDesk Pricing
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HelpDesk Features
- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Automated Routing
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Email Management
- Feedback Management
- Help Desk Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Task Management
- Configurable Workflow
- API
- Activity Tracking
- Alerts/Notifications
- Batch Communications
- Case Management
- Commenting/Notes
- Complaint Monitoring
- Customer Complaint Tracking
- Customer History
- Content Management
- Customer Service Analytics
- Customizable Branding
- Dashboard
- Document Storage
- Issue Auditing
- Issue Scheduling
- Forms Management
- Issue Tracking
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Quality Assurance
- Recurring Issues
- Reporting/Analytics
- Routing
- Search/Filter
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Video Support
- Visual Analytics
- Workflow Management
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HelpDesk Company Details
Company Name
LiveChat Software
Headquarters
United States
Website
http://www.livechatinc.com
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