Kayako Reviews for 2025
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What is Kayako?
Kayako is a customer service platform designed for modern businesses prioritizing delivering an effortless customer service experience. It enables businesses to manage customer requests and conversations across all channels, unifying email, social media, live chat, and self-service in a single location. Businesses can use it to help customers help themselves by providing an easy-to-search repository of self-help articles, videos, and FAQs.
Its Help Center Analytics feature allows users to track customer searches and optimize content by tracking customer searches. Also, it assists users in visualizing the entire customer journey and unifying all customer interactions, allowing businesses to provide personalized support and build customer loyalty.
Its Messenger feature offers a live chat experience that is as simple as messaging friends, and its mobile support feature assists customers who are on the go.
With Kayako, teams can easily collaborate, provide better customer service, and track their performance using metrics and custom reporting.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
Kayako Pricing
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Kayako Features
- Access Controls/Permissions
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Email Management
- Feedback Management
- Help Desk Management
- Incident Management
- Issue Management
- Interaction Tracking
- Live Chat
- Offline Form
- Performance Management
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Virtual Assistant
- API
- Active Directory Integration
- Activity Tracking
- Alerts/Notifications
- Application Management
- Asset Tracking
- Availability Management
- CRM
- Capacity Management
- Change Management
- Configuration Management
- Content Management
- Customizable Branding
- Customizable Fields
- Dashboard
- Customizable Forms
- Customizable Reports
- Data Visualization
- Email Templates
- Event-Triggered Actions
- Issue Auditing
- Knowledge Base Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Multiple User Accounts
- Problem Management
- Real-Time Data
- Real-Time Chat
- Project Management
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Website Integration
- Workflow Management
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Kayako Company Details
Company Name
Aurea
Headquarters
United States
Website
www.aurea.com
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