LeadDesk Reviews for 2025
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What is LeadDesk?
LeadDesk isn’t your average contact center solution; it’s a performance booster for your sales and customer service teams. Forget clunky interfaces and siloed operations. LeadDesk offers a cloud-based platform that unifies everything you need to connect with your customers, close deals faster, and deliver exceptional service – all in one place.
Eliminate time-consuming manual dialing and focus on what matters – connecting with leads and closing deals. Route incoming calls to the most qualified agent based on skills and availability, ensuring customers reach the right person quickly.
Collaborate with colleagues seamlessly during calls to provide the best possible service to your customers. Gain valuable insights into call performance, identify areas for improvement, and coach your team to success.
LeadDesk caters to both sales and customer service needs.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
LeadDesk Pricing
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LeadDesk Features
- Call Monitoring
- Call Routing
- Contact Management
- SIP Trunking
- Access Controls/Permissions
- Manual Dialer
- Performance Metrics
- Callback Scheduling
- Voice Mail
- CRM
- Multi-Channel Communication
- Outbound Call Center
- File Transfer
- Call Logging
- Computer Telephony Integration
- Blended Call Center
- Customizable Caller ID
- On-Demand Recording
- Mobile Access
- IVR/Voice Recognition
- Call Recording
- Unified Communications
- Reporting/Analytics
- Caller ID
- Employee Directory
- Call Center Management
- Lead Distribution
- Call Scheduling
- Phone Key Input
- Workflow Management
- Call Reporting
- Multiple Scripts
- List Management
- Widgets
- API
- Inbound Call Center
- Live Chat
- Call List Management
- Progressive Dialer
- Real Time Analytics
- Call Disposition
- VoIP Connection
- Call Transfer
- Power Dialer
- VoIP
- Auto-Dialer
- Lead Capture
- Call Scripting
- Voice Customization
- Queue Management
- Customer Database
- Lead Management
- Virtual Call Center
- Data Management
- Preview Dialer
- Real Time Reporting
- Interaction Tracking
- Campaign Management
- Text to Speech
- Contact Database
- Role-Based Permissions
- Dashboard
- Predictive Dialer
- Reporting & Statistics
- Customizable Reports
- Email Management
- Appointment Management
- Event Triggered Actions
- Alerts/Escalation
- Performance Management
- Recording
- Automatic Call Distribution
- Configurable Workflow
- Archiving & Retention
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LeadDesk Company Details
Company Name
LeadDesk
Headquarters
United States
Website
leaddesk.com
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