LeadDesk
LeadDesk Reviews
& Product DetailsWhat is LeadDesk?
LeadDesk isn’t your average contact center solution; it’s a performance booster for your sales and customer service teams. Forget clunky interfaces and siloed operations. LeadDesk offers a cloud-based platform that unifies everything you need to connect with your customers, close deals faster, and deliver exceptional service – all in one place.
Eliminate time-consuming manual dialing and focus on what matters – connecting with leads and closing deals. Route incoming calls to the most qualified agent based on skills and availability, ensuring customers reach the right person quickly.
Collaborate with colleagues seamlessly during calls to provide the best possible service to your customers. Gain valuable insights into call performance, identify areas for improvement, and coach your team to success.
LeadDesk caters to both sales and customer service needs.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
LeadDesk
-
Located In
United States
-
Website
leaddesk.com
Starting from:
$99 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has four plans. Instant for 99 EUR, Essential for 109 EUR, Advanced for 139 EUR, and Enterprise.
- Call Monitoring
- Call Routing
- Contact Management
- SIP Trunking
Additional Features
- Access Controls/Permissions
- Manual Dialer
- Performance Metrics
- Callback Scheduling
- Voice Mail
- CRM
- Multi-Channel Communication
- Outbound Call Center
- File Transfer
- Call Logging
- Computer Telephony Integration
- Blended Call Center
- Customizable Caller ID
- On-Demand Recording
- Mobile Access
- IVR/Voice Recognition
- Call Recording
- Unified Communications
- Reporting/Analytics
- Caller ID
- Employee Directory
- Call Center Management
- Lead Distribution
- Call Scheduling
- Phone Key Input
- Workflow Management
- Call Reporting
- Multiple Scripts
- List Management
- Widgets
- API
- Inbound Call Center
- Live Chat
- Call List Management
- Progressive Dialer
- Real Time Analytics
- Call Disposition
- VoIP Connection
- Call Transfer
- Power Dialer
- VoIP
- Auto-Dialer
- Lead Capture
- Call Scripting
- Voice Customization
- Queue Management
- Customer Database
- Lead Management
- Virtual Call Center
- Data Management
- Preview Dialer
- Real Time Reporting
- Interaction Tracking
- Campaign Management
- Text to Speech
- Contact Database
- Role-Based Permissions
- Dashboard
- Predictive Dialer
- Reporting & Statistics
- Customizable Reports
- Email Management
- Appointment Management
- Event Triggered Actions
- Alerts/Escalation
- Performance Management
- Recording
- Automatic Call Distribution
- Configurable Workflow
- Archiving & Retention
-
Salesforce Sales Cloud
Sales Acceleration Software
-
Pipedrive
CRM Software
-
Zendesk
Help Desk Software
Tell us your opinion about LeadDesk and help others.
