Nicereply
Nicereply Reviews
& Product DetailsWhat is Nicereply?
Nicereply is a customer experience software that helps you collect immediate feedback and increase the volume of insights you receive. It enables customers to be honest and forthcoming about what they liked and didn’t like about your customer experience.
This helps you change the wording of your survey question, add additional questions, or choose from several rating scales to get more information from your customers. It also helps you combine different survey distributions and collect immediate feedback to turn unhappy customers into satisfied customers.
This software helps you measure team & agent performance by seeing who is your best agent and who needs to improve. It offers a variety of customer experience surveys, such as customer satisfaction surveys, post-resolution email surveys, website user experience surveys, or survey link URLs.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Nice Reply s.r.o.
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Located In
Slovakia
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Website
nicereply.com
Starting from:
$79 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has four pricing plans. Starter for 79 USD, Essential for 149 USD, Growth for 299 USD, and Business 449 USD. For more info, check on their website.
- Activity Dashboard
- Alerts/Notifications
- Chat/Messaging
- Trend Analysis
- Third-Party Integrations
- Survey/Poll Management
- Reporting/Analytics
- Predictive Analytics
- NPS of Customers
- Negative Feedback Management
- Multi-Language
- Monitoring
- Feedback Management
- Email Management
- Engagement Tracking
- Dashboard
- Customizable Templates
- Commenting/Notes
Additional Features
- API
- CRM
- Complaint Monitoring
- Customizable Branding
- Customizable Questions
- Data Analysis Tools
- Data Import/Export
- Email Marketing
- Mobile Survey
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Performance Metrics
- Ratings/Reviews
- Real Time Data
- Real Time Notifications
- Response Validation
- Real Time Reporting
- Reporting & Statistics
- Survey Builder
- Surveys & Feedback
- Template Management
- URL Customization
- Visual Analytics
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