SmartKarrot CS
SmartKarrot CS Reviews
& Product DetailsWhat is SmartKarrot CS?
SmartKarrot CS is an intelligent Customer Success Software aimed at optimizing customer management, retention, and growth. It empowers customer-centric teams with unlimited user access. SmartKarrot addresses various aspects of customer success, from renewals and account expansion to adoption and scale. The platform provides integrated data views, SmartPlaybooks for consistent activities, early warning systems for proactive decision-making, health scores for relationship building, dynamic segmentation for personalized interactions, and automation for streamlined actions.
Designed for efficiency and growth, SmartKarrot supports revenue expansion through up-sell and cross-sell opportunities. It offers tools for identifying and planning expansion opportunities, executing expansion plans, and automating account expansion strategies. The platform helps manage churn through personalized segments, comprehensive renewal tracking, and churn touchpoint management.
SmartKarrot offers insights through resources like the Intelligent Customer Success Podcast and a Customer Success Blog. It gathers feedback from CS teams globally through surveys to understand industry trends. The software aims to enhance customer success efforts and optimize customer journeys for increased upsells and growth.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
SmartKarrot
-
Located In
United States
-
Website
smartkarrot.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has three plans. Growth, Pro, and Enterpsise. For more info, check on their website.
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Alerts/Notifications
- Campaign Management
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Dashboard
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Monitoring
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Predictive Analytics
- Reporting/Analytics
- Revenue Management
- Sentiment Analysis
- Survey/Poll Management
- Task Management
- Trend Analysis
- Usage Tracking/Analytics
- Win/Loss Analysis
- Workflow Management
Additional Features
- Real Time Data
- Configurable Workflow
- Customizable Fields
- Process/Workflow Automation
- Multi-Channel Data Collection
- Customizable Branding
- Renewal Management
- CSAT Survey Structure
- Customizable Forms
- Widgets
- Customizable Reports
- API
- Client Management
- Surveys & Feedback
- Account Alerts
- CES Survey Structure
- Data Import/Export
- Data Visualization
- AI/Machine Learning
- Reporting & Statistics
- Customer Journey Mapping
- Real Time Reporting
- Customer Management
- NPS Survey Structure
- Behavior Tracking
- Third Party Integrations
- Real Time Notifications
- Performance Metrics
- Activity Tracking
- Search/Filter
- Real Time Analytics
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