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Tekpon Score

Vitally Reviews

& Product Details

What is Vitally?

Vitally allows customer-centric teams at B2B SaaS companies to provide the best possible customer experience. They provide your team with 360 customer profiles, flexible health scoring & reporting, and best-in-class automation – wrapped in a beautiful UI every team member will love using. With access to enriched customer data, proactive alerting of at-risk & upsell accounts, and automated engagement with in-need customers, Vitally helps 10x the impact of every team member & eliminates churn. By quickly unifying disparate product and customer data into a compelling and easy-to-use platform, Vitally allows teams to implement better customer success processes rapidly and have an immediate impact

Found in these Categories

Best For

Accelerate Customer Success for B2B SaaS

Recommended For

  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal


  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux


  • Company Name

    Vitally, Inc.

  • Located In

    United States

  • Website

Vitally Pricing

Starting from: Custom

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Vitally pricing is fully customizable based on every business need. You will need to fill out a form and wait for them to contact you with the personalized quote. All plans include unlimited observer seats, SS0, data warehouse integrations, and unlimited playbook automations.

Vitally Features

  • Workflow Management
  • Win/Loss Analysis
  • Usage Tracking/Analytics
  • Survey/Poll Management
  • Third-Party Integrations
  • Reporting/Analytics
  • Revenue Management
  • Onboarding
  • NPS of Customers
  • Negative Feedback Management
  • Multi-Channel Communication
  • Health Score
  • Feedback Management
  • Drag & Drop
  • Dashboard
  • Customizable Templates
  • Customer Segmentation
  • Customer Engagement
  • Contact Management
  • Collaboration Tools
  • Communication Management
  • Chat/Messaging
  • Alerts/Notifications
  • Account Alterts
  • Activity Dashboard
  • Account Management

Additional Features

  • API
  • Activity Tracking
  • Churn Management
  • Configurable Workflow
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Engagement Tracking
  • Performance Metrics
  • Tagging
  • Task Management
  • Trend Analysis
  • Visual Analytics
  • Widgets

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Vitally Integrations

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Vitally Related Insights

#Customer Success Software

How to create a better B2B buying and selling experience by connecting on value | Alex Smith – Cuvama

Updated Jan 25th, ’23
Authored by Cristian
#Customer Success Software

Create powerful product tours, surveys, and in-app announcements | John Demian – Eyelet

Updated Dec 15th, ’22
Authored by Cristian
#Customer Success Software

How to reduce churn for your SaaS with customer success software | Philipp Wolf – Custify

Updated Dec 15th, ’22
Authored by Cristian