SurveyMonkey Reviews for 2025

Are you looking for some answers? Do you feel like someone who has plenty of ideas in mind? But not sure if those are the right ones. Are you in the initial stages of planning and setting up a business?

If you’re looking for some fresh perspectives to build a brand, maybe you should try using an online survey software product. So let’s go into this SurveyMonkey review and find out how to take feedback and then move forward.

SurveyMonkey online survey

We found SurveyMonkey as an ideal online survey tool for intermediate questionnaire designers. With more and more companies investing in feedback and then making plans accordingly, the need for this kind of software increases.

With over 40 million registered users and trusted by startups through Fortune 500 companies, SurveyMonkey remains a powerful choice for gathering customer feedback, employee sentiment, market research, and more.

So, does all of this make it the best survey software? Let us take a closer look at the features that SurveyMonkey has to offer.

How does SurveyMonkey work? ( Free vs paid version)

SurveyMonkey offers a freemium model. The Basic (free) plan lets anyone sign up and create unlimited surveys. However, it limits each survey to 10 questions and only allows you to view up to 25 responses per survey.

You can use common question types and dozens of free templates on the Basic plan, but advanced features (like skip logic, custom branding, exporting, and all AI tools) require a paid subscription.

On paid plans (starting with “Team Advantage” and higher), SurveyMonkey removes question and response limits. Key paid-only capabilities include:

Pricing tiers vary by user count. For example, Team Advantage (3+ users) starts around €30/user/month (annual billing) and includes 50,000 responses per year. Higher tiers (Team Premier, Enterprise) add things like custom analysis reports, multilingual surveys, and enterprise-grade security (HIPAA/SSO).

How do I create a free SurveyMonkey questionnaire?

To create a new survey, click “Create Survey” in the upper-right corner after logging into your account, and choose from the options:

Once the survey is created, you can manually add questions or choose pre-written questions from the Question Bank.

2. If you are using a template, you can review and customize the questions and answers.
3. After the questions are set up, you need to apply logic to the survey. This option helps the survey designer better understand the data and create a personalized survey experience for its survey takers.
4. Once the above steps are completed, you can review the survey and share it with your users

SurveyMonkey features detailed

SurveyMonkey’s user interface is straightforward to use and adapt. The dashboard walks through the step-by-step process of creating, distributing, and analyzing surveys.

It also allows one to preview the survey made. In addition, all of the surveys created using SurveyMonkey as a tool can be viewed on mobile, thus making it an excellent on-the-go application.

The SurveyMonkey tool has a lot to offer its customers.

SurveyMonkey offers 400+ built-in templates for common use cases (customer satisfaction, employee feedback, event registration, etc.). It supports a wide range of question types (multiple choice, ratings, Likert scales, matrix, open text, and more). Templates and an AI “Build with AI” survey creator help even beginners start fast.

You can fully customize survey themes, branding, logos, and URLs. Paid plans let you apply your organization’s color scheme and logo (via an AI “theme generator”) for a polished look. Advanced features include skip logic, branching, randomization, answer piping, and quotas to tailor the survey flow to each respondent.

The web interface is intuitive. After logging in (even via Google/Facebook), you choose a template or start blank, drag-and-drop questions, and preview on mobile.

If you paste content or goals, SurveyMonkey’s AI-powered “Paste and Create” can auto-generate a draft questionnaire. An internal help section and resources guide new users through the process.

SurveyMonkey’s recent AI Analysis Suite lets you “chat” with your data. You can ask questions in plain English and get instant charts or segments. Open-ended responses can be auto-categorized by theme (beta) or sorted by sentiment (positive/negative) to surface key insights.

These AI tools run on decades of survey data (over 100 billion answered questions) to deliver trusted analysis. Even on paid plans, sentiment analysis and response-quality flags help you quickly zero in on what matters.

Survey results update in real time with charts and tables. You can slice and dice data by filters, demographics, or cross-tabs. Paid users can export complete data to CSV, XLS, SPSS or PowerPoint for deeper analysis. Team plans add multi-survey analysis, which lets you compare results across surveys in an interactive dashboard.

Surveys created in SurveyMonkey are automatically mobile-optimized. Respondents can complete them on phones or tablets without additional coding. The SurveyMonkey mobile app (iOS/Android) also lets users create or launch surveys on the go.

SurveyMonkey detailed integrations

Collaboration is the key to running any business effectively. Survey data integration adds more context, color, and meaning to the data in the apps.

SurveyMonkey connects to 200+ apps. Popular integrations include Slack, Microsoft Teams, HubSpot, Mailchimp, Salesforce, Tableau, Power BI, Zoom, and many more. For example, you can sync SurveyMonkey with Salesforce or HubSpot to trigger surveys after transactions and automatically log feedback in your CRM.

The Mailchimp integration lets you embed survey links in email campaigns and analyze response data in Mailchimp. These connections help embed feedback directly into business workflows.

SurveyMonkey integration with Mailchimp 

Mailchimp and SurveyMonkey – the ultimate power couple on the market. That is right. The SurveyMonkey integration brings survey templates designed by experts directly into your Mailchimp account.

In addition, this combination helps get product feedback from the customer database, which is already present in the Mailchimp account, too, in an automated manner.

With the integration all set up, you can email the prospects a survey that emphasizes the most important and relevant questions. And then, the results can be analyzed directly in Mailchimp, thus resulting in better marketing decisions in less time.

SurveyMonkey integration with Salesforce

The integration with Salesforce has indeed proven helpful for companies, as it helps every department see customer feedback in an instant. This gives a 360-degree view to the designers.

Integrating Salesforce, a widely used CRM platform, allows designers/organizations to automatically trigger surveys after any transactional events to keep track of customer sentiments. It also proves as a helpful tool in analyzing and monitoring CSATs, NPS, and other ratings.

This altogether helps in deciding what factors are contributing to the growth.

Overall, SurveyMonkey promises to deliver a positive business impact with Salesforce integration. To integrate these two, one requires an enterprise license, and once that has been taken care of, connecting SurveyMonkey to Salesforce is an easy process.

SurveyMonkey detailed alternatives 

One of the factors why designers consider using SurveyMonkey’s alternatives is that it is expensive software. There are others available in the market that offer pocket-friendly mid-tier plans for business and personal use.

On the other hand, tools like Typeform match closely with SurveyMonkey in terms of design templates, integration with applications, ease of use, and a per-month subscription model.

When comparing SurveyMonkey with its top competitors, Zoho CRM and Checkbox Survey, SurveyMonkey has the highest rating because it is the easiest to use.

SurveyMonkey final verdict

We want to conclude by saying that if you are willing to pay for an annual plan and are looking for a supreme quality survey, SurveyMonkey is tough to beat. The platform is a packaged deal. It comes with 24*7 support for its paying users. It offers a seamless user experience, and the analytics tool is one of the most intelligent ones in the market.

So to sum everything up, this tool is fast, easy to use, and reliable. Moreover, it offers a variety of integrations that make it a leading survey platform around the globe, all for good reasons.

You can always start with the free version, and if you like it, you can always upgrade to paid plans as and when the need arises because every feedback matters – no matter big or small.

So “No monkeying around with SurveyMonkey.”