UseResponse
UseResponse Reviews
& Product DetailsWhat is UseResponse?
UseResponse is a comprehensive customer support platform that aims to enhance communication between businesses and their customers.
It integrates ticketing, live chat, and a knowledge base into a cohesive suite, streamlining support operations for businesses.
The platform offers a customizable self-service portal, automated support workflows, and detailed analytics to help businesses understand customer needs and enhance service quality.
UseResponse is suitable for organizations of all sizes and across various industries such as tech, healthcare, education, and e-commerce.
Its key benefits include improved customer satisfaction, increased support request efficiency, and better utilization of customer insights.
Businesses seeking to consolidate their support tools will find UseResponse particularly beneficial, offering both customers and support staff a more unified and effective way to interact.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Onsite LLC.
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Located In
United States
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Website
useresponse.com
Starting from:
$59 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
UseResponse pricing includes $49 per agent per month for the Enterprise Cloud Support Suite, and $80 per agent per month for the On-Premise Support Solution with an annual contract. Additional agents cost $20 per month. The Cloud version offers monthly and annual payment options, while the On-Premise version is annual only.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- Virtual Assistant
Additional Features
- @mentions
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- API
- Approval Workflow
- Archiving & Retention
- Brainstorming
- Case Management
- Cataloging/Categorization
- Commenting/Notes
- Complaint Monitoring
- Content Library
- Content Management
- CRM
- Customer Complaint Tracking
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Discussions/Forums
- Document Management
- Document Storage
- Email Templates
- Event Triggered Actions
- Gamification
- Idea Ranking
- Ideation
- Inventory Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Language
- Online Forums
- Polls/Voting
- Proactive Chat
- Problem Management
- Project Management
- Project Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Reporting/Analytics
- Scheduled/Automated Reports
- Service Level Agreement (SLA) Management
- Single Sign On
- SSL Security
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Website Integration
- Workflow Configuration
- Workflow Management
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