Aircall

Category VoIP
Reviewed by Maria
Updated Apr 12th, ’22

Tekpon Score

8.9

Users Score

7.5

Aircall Review

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If you have an online business, one important thing that will help you manage your customers well is great call center software. Communication is key in business, and the Aircall calling app can help you keep in touch with your team members and customers. Aircall is a cloud-based calling app that operates completely in the cloud. You can use it to make and receive calls on either your smartphone or your computer. This powerful tool has many features that will enable you to always communicate effectively with people.

UI/UX

8.5

Ease of use

9.4

Value for Money

9.0

Features

8.5

Customer Support

9.3
Pricing Details

Starting from: $30/per user/per month

Pricing Model: Subscription

Yes, has free trial

No free version

PROs
  • Very affordable.
  • They have a great customer support team.
  • Very easy for you to set it up.
  • Analytics feature that provides you with details on what you do.
  • You don't need to install it before using it
  • It has integrations with a lot of apps.
CONs
  • The interface is not so good.
  • It doesn't have a lot of features when compared to its alternatives.
Best for
  • Small business
  • Medium business
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Mobile - Android
  • Mobile - iPhone

Aircall – your business calling app

Aircall is a call center software that allows its users to provide a great customer experience to their clients. It helps record vital conversations, take notes and tag calls, and log all the data they need into their help desk and CRM. Based on our Aircall review, you can use this calling app to take notes and assign missed calls to various team members directly from the call center app on their smartphones.

Also, this calling app enables you to collaborate with teammates. You can control your team members and business contacts from your local device in a central place. You are free to create and share selected contacts with your team so everyone can follow the conversation. With this calling center software, you can create your settings. For example, you can use the Do Not Disturb feature to receive calls only during your scheduled hours. You can also use dark mode or adjust your language preferences to customize your app experience.

What is Aircall?

What is the Aircall app?

Among all the various online call center solutions, Aircall is one of the most effective business call tools that you can use to enhance your customer experience service. Some of the features available on Aircall are tag and add comments, assign, contact management,  voicemail, queueing, recording, and shared call inbox. This powerful calling app enables business owners to form employee groups based on responsibilities, skill set, location, and other features and establish business strategies that improve team performance. In addition, it gives you phone numbers that you can use to make and receive calls from anywhere you are in the world and get live feeds on processes.

Aircall phone business calling app

How does Aircall work?

Aircall is a cloud-based calling app that helps businesses to manage their calls and provide their customers with a great experience. To use Aircall calling app, you need to download it on your device. When you successfully have the Aircall download on your device, you will sign up and enter your Aircall login details. After installing the app on your Android device, go to your Aircall dashboard; the next step is to ensure that your settings are properly set up to use Aircall.

Then, allow Aircall settings and Log in to your Android app. You will see a Permissions window asking for access to the Microphone, Notifications, and Contacts to configure your app. The Microphone and Notification permissions are needed to enable the app, while the Contacts permission is optional. You should grant access to all of them by clicking the “allow” button. The app is now ready to start using on your Android device.

How does Aircall works?

Aircall Features

Aircall has a lot of features that would interest you. Here are some of them:

Phone system features

Here are some of the phone system features:

  • Toll-free numbers allow you to easily create toll-free numbers in your local area code or any country in which you run your business.
  • International numbers – Enables you to claim local and international numbers for your business in more than one hundred countries.
  • Call routing directs calls to the right teammates each time by customizing distribution and ring rules.
  • Call conferencing allows you to have a collaborative conversation with your team members.

Phone business features

 

Collaboration features

  • Shared contacts enable you to create and share certain contacts with your team so everyone can follow the conversation.
  • Call commenting and assignment – It helps you assign a call to a teammate and attach an explanatory comment so that the call will pop up on their to-do list. 

Call center features

  • Recording – this feature lets you review call recordings to help monitor quality, details monitor, and guide training sessions.
  • Pause-resume recording helps you protect your callers’ sensitive information secure by temporarily pausing call recording as required.
  • Call queuing – It provides inbound callers with the option to stay in queue until one of your agents is available to converse.

call center features

Analytics features

  • Call center analytics – this feature helps you monitor all your call center metrics like call volume, missed call rate, and wait time in a central place.
  • Call whispering – this feature allows you to speak secretly to teammates while they are on a live call so you can give them timely advice.

Aircall Pricing

Now that you know the different features available on Aircall, you may be asking yourself this question: How much does Aircall cost? Aircall pricing is affordable. It was not so expensive.

Essentials

$30per user/per month
Yearly
  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Call recording
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
  • Send and receive SMS

Professional

$50per user/per month
Monthly
  • All Essentials features, plus:
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager

Custom

Custom pricing
Contact them
  • All Professional features, plus:
  • Unlimited outbound calls
  • Custom analytics
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)

See all Features

  • Essentials plan

This plan costs $30 per user each month. It is a flexible voice solution that you can easily set up, integrate and manage. It comes with these features: Send and receive SMS, Phone support, Click-to-dial, voicemail, IVR, Call recording, more than 50 Integrations, API access, and unlimited inbound calls (toll-free excluded).

  • Professional plan

The plan costs $50 per user. It is an advanced solution that can help you boost productivity and performance. It gives you access to all the Essentials features with these: Dedicated account manager, advanced sales features including Power Dialer, advanced support features including queue call back, call tagging & dispositioning live call monitoring, advanced analytics, and reporting, and salesforce integration.

  • Custom plan

You will need to call them to know the cost of this plan. It is a customized package that’s aligned with your business needs. It has all the Professional features: Service-level agreement (SLA), access to API developer support, custom onboarding, custom analytics, and unlimited outbound calls.

Aircall Alternatives

You’re not convinced yet that this tool is for you? Are you looking for other alternatives to Aircall? If yes, then you’re in the right place. Below are some Aircall alternatives you should check out:

OnSIP

OnSIP is a perfect VoIP solution for businesses that want to retain their existing phone numbers. You will need to download the OnSIP package on your device before using it. Different OnSIP features are available based on the plan you buy. You can rely on the calls you make on OnSIP because all calls made are encrypted. They are HIPAA and PCI compliant, and they follow security best practices. The pricing options available on OnSIP are based on the features you want access to. The pricing starts at $49.95 per user per month.

OnSip vs.Aircall

Nextiva

Nextiva offers cloud-based business communications for companies of all sizes. You can use the Nextiva phone system whether you have an enterprise organization with an in-house call center or a local small business. Over 100,000 businesses use Nextiva for their business communications today. Based on your business needs, you can get several standards, and advanced phone system features on Nextiva. These include virtual meetings,  IVR and auto attendant, workflow automation, mobile and desktop apps, and many more. In addition, Nextiva has many amazing features that many people like. Features like voice analytics, call pop, and others.

Contact center Nextiva review

OpenPhone

OpenPhone is another Aircall alternative. It is an excellent business phone system created for small businesses and startups. It works by including a new business number on your existing cell phone. Moreover, OpenPhone has many communication tools such as Auto-replies and an in-built Customer Relationship Manager (CRM). They provide many pricing options. It has a free trial for companies that want to use their cloud phone system.

OpenPhone vs. Aircall

Phone.com

Phone.com is a VoIP solution that provides important communications tools for a smaller price tag. They help small businesses create a professional and excellent first impression with business phone numbers. All the packages on Phone.com give you access to over fifty features like SMS texting, video meetings, and find me/follow me. A Basic Users Plan provides you with one phone number, 300 pooled minutes, and 10-person video conferencing. It costs $12.99 per user per month.

8X8

8X8 is just like Phone.com. A VoIP tool offers customers access to chat, video, voice, and call center software for business communication needs. The features you will access are based on the plan you subscribe to. It has various features like Interactive Voice Response (IVR), Clcaller ID and blocking, and call waiting. Each month, the Small Business Phone System plan costs  $12 per user. It grants you access to unlimited calling in the US and Canada and many other features. The All-in-one Voice, Video, and Chat plan costs $24 per user every month. It allows you to make unlimited voice calls to fourteen countries and others.

Aircall Review Conclusions

Aircall is a cloud-based calling app that enables businesses to manage their customer experience and sales engagement operations. This calling app is meant for teams and offices in remote areas; it helps users integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it.

It enables businesses to create employee groups based on skill set, responsibilities, location, and other features and create business strategies to enhance team performance. Also, it offers phone numbers that people can use to make calls from anywhere and get live feeds on processes. In addition, Aircall has integrations with third-party applications like Slack, Pipedrive, Zendesk, and Salesforce. Their pricing is available on monthly subscriptions, and support is offered through chat, phone, and email.

Competitors

FreshDesk

Tekpon Score

Users Score

Updated Mar 31st, ’22

Nextiva

Tekpon Score

Users Score

Updated Apr 12th, ’22