3CLogic Reviews for 2025
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What is 3CLogic?
3CLogic is a top cloud contact center platform designed to provide businesses with a comprehensive set of communication tools aimed at enhancing customer experience and streamlining operations.
The software seamlessly integrates with major CRM and service management platforms, such as Salesforce, ServiceNow, and Microsoft Dynamics, among others.
This integration creates a unified agent workspace, delivering real-time data and insights that empower agents to provide personalized customer interactions.
The platform offers a wide range of features, including IVR (Interactive Voice Response), ACD (Automatic Call Distribution), predictive dialing, and advanced reporting and analytics capabilities.
These features are designed to optimize call center operations, improve agent efficiency, and provide actionable insights for strategic decision-making.
Additionally, 3CLogic excels in offering a scalable and flexible solution that can support businesses of all sizes, from small enterprises to large corporations.
Suited for various industries, including healthcare, finance, education, and retail, 3CLogic caters to different use cases, from customer support and sales to IT helpdesk and internal communication.
Businesses can utilize 3CLogic to improve their omnichannel customer service, streamline internal processes, and ultimately achieve a higher level of customer satisfaction and operational efficiency.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
3CLogic Pricing
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3CLogic Features
- Call Monitoring
- Call Routing
- Contact Management
- Access Controls/Permissions
- Account Alerts
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Answering Machine Detection
- API
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Queues
- Call Recording
- Call Reporting
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- CRM
- Customer Database
- Customer Engagement
- Customer History
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Employee Management
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Inbound Call Center
- IVR
- Lead Capture
- Lead Management
- List Management
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- SMS Messaging
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Virtual Assistant
- Visual Analytics
- Voice Customization
- Voice Mail
- Voicemail Transcription
- VoIP
- VoIP Connection
- Workflow Management
- Workforce Management
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3CLogic Company Details
Company Name
3CLogic Inc.
Headquarters
United States
Website
3clogic.com
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