Aircall
Aircall Reviews
& Product DetailsWhat is Aircall?
Aircall is one of the most effective business call tools that you can use to enhance your customer experience service, among all the various online call center solutions. Some features available on Aircall are tag and add comments, assign, contact management, voicemail, queueing, recording, and shared call inbox. This powerful calling app enables business owners to form employee groups based on responsibilities, skill set, location, and other features and establish business strategies that improve team performance. In addition, it gives you phone numbers that you can use to make and receive calls from anywhere you are in the world and get live feeds on processes.
Therefore, great call center software will help you manage your customers well if you have an online business. Communication is key in business, and the Aircall calling app can help you keep in touch with your team members and customers. Aircall is a cloud-based calling app that operates completely in the cloud. You can use it to make and receive calls on either your smartphone or your computer. This powerful tool has many features that will enable you to always communicate effectively with people.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Aircall
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Located In
United States
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Website
aircall.io
Starting from:
$30 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Aircall has three pricing plans depending on the size of your business. Try them out through the free trial available on any pricing plans.
Essentials
A flexible voice solution with easy to set up, integrate & manage
Professional
Advanced solution for productivity & performance boosting
Custom
Customizable package to suite your business needs
- Alerts/Notifications
- Custom Ringback
- Automated Attendant
- Call Analytics
- Call Conferencing
- Call Forwarding
- Call Screening
- Call Monitoring
- Call Routing
- Business Text Messaging
- Transcriptions
- Speed Dial
- Interactive Voice Response
- Do Not Disturb
- Call Pulling
- Call Recording & Rating
- Call Queuing
- Contact Management
- Custom Music on Hold
- SIP Trunking
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Seamless Integrations
Aircall effortlessly integrates with many popular CRM and helpdesk platforms, such as Salesforce, HubSpot, Zendesk, and Slack. Users frequently mention that this feature streamlines their workflows, allowing call data to be synced automatically into their systems.
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User-Friendly Interface
Aircall’s interface is praised for its simplicity and ease of use. Many users highlight that the platform is straightforward to set up, even for teams without technical expertise. The clean, intuitive design makes managing and routing calls convenient.
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Reliable Call Quality
Many reviewers are satisfied with the high-quality calls and stable connections provided by Aircall. This stability is crucial for businesses that rely on frequent phone communication, especially for customer support and sales teams that need to maintain professionalism during calls.
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Call Routing and Management Features
Aircall offers various useful features for managing calls, such as call forwarding, queues, recording, and voicemail. These features help companies manage incoming calls more efficiently, which greatly benefits businesses with high call volumes.
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Strong Customer Support
Customer service is often praised, with users reporting that the Aircall support team is responsive and helpful when resolving issues or assisting with setup and integration. This has helped build customer trust and loyalty.
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Pricing
Several users feel that Aircall’s pricing is higher, especially for smaller businesses or startups. While the features are robust, the cost can be prohibitive for some organizations, especially when compared to alternative platforms that offer similar features at lower prices.
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Occasional Call Drops and Latency
Despite generally positive call quality reviews, some users report experiencing occasional call drops, latency, or echo issues. These problems can disrupt business operations, particularly for customer-facing teams.
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Limited Customization Options
Some users have expressed frustration with the lack of deeper customization options. For instance, the inability to configure more granular call routing or reporting settings can limit its usefulness for larger businesses with specific needs.
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Reporting Features
While Aircall offers basic analytics and reporting, some users feel the reporting features are too limited. Many would like more advanced reporting capabilities, such as customizable reports or more detailed call analytics.
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No Offline Mode
Aircall’s functionality depends on an internet connection, and no offline mode is available. Users have noted that the inability to make or receive calls is a significant limitation when internet connectivity is poor or goes down.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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Table of Contents
Aircall – your business calling app
Aircall is a call center software that allows its users to provide a great customer experience to their clients. It helps record vital conversations, take notes and tag calls, and log all the data they need into their help desk and CRM.
Based on our Aircall review, you can use this calling app to take notes and assign missed calls to various team members directly from the call center app on their smartphones.
Also, this calling app enables you to collaborate with teammates. You can control your team members and business contacts from your local device in a central place. You can create and share selected contacts with your team so everyone can follow the conversation. With this calling center software, you can create your settings.
For example, you can use the Do Not Disturb feature to receive calls only during your scheduled hours. You can also use dark mode or adjust your language preferences to customize your app experience.
How does Aircall work?
Aircall is a cloud-based calling app that helps businesses manage their calls and provide customers with a great experience. To use Aircall calling app, you need to download it on your device. When you successfully download the Aircall on your device, you will sign up and enter your Aircall login details.
After installing the app on your Android device, go to your Aircall dashboard; the next step is to ensure that your settings are properly set up to use Aircall.
Then, allow Aircall settings and Log in to your Android app. You will see a Permissions window asking for access to the Microphone, Notifications, and Contacts to configure your app. The Microphone and Notification permissions are needed to enable the app, while the Contacts permission is optional. You should grant them access by clicking the “Allow” button.
The app is now ready to start using on your Android device.
Details of Aircall Features
Aircall has a lot of features that would interest you. Here are some of them:
Phone system features
Here are some of the phone system features:
- Toll-free numbers allow you to easily create toll-free numbers in your local area code or any country where you run your business.
- International numbers – This enables you to claim local and international numbers for your business in more than one hundred countries.
- Call routing directs calls to the right teammates each time by customizing distribution and ring rules.
- Call conferencing allows you to have a collaborative conversation with your team members.
Collaboration features
- Shared contacts enable you to create and share certain contacts with your team so everyone can follow the conversation.
- Call commenting and assignment – It helps you assign a call to a teammate and attach an explanatory comment so the call will pop up on their to-do list.
Call center features
- Recording lets you review call recordings to help monitor quality and detail and guide training sessions.
- Pause-resume recording helps you secure your callers’ sensitive information by temporarily pausing call recording as required.
- Call queuing – It provides inbound callers with the option to stay in queue until one of your agents is available to converse.
Analytics features
- Call center analytics – this feature helps you monitor all your call center metrics like call volume, missed call rate, and wait time in a central place.
- Call whispering – this feature allows you to speak secretly to teammates on a live call to give them timely advice.
New Features in Aircall: SMS Send API, Switch to Carrier Network, and Aircall Workspace
Aircall continues to enhance its platform with innovative features designed to improve messaging capabilities, call reliability, and overall productivity:
- SMS Send API: Aircall’s SMS and MMS messaging capabilities allow businesses to send messages directly from their Aircall numbers via its Public API. This feature supports custom workflow integration and low-code options, making it ideal for streamlined, automated messaging. Available to Professional plan users, the SMS Send API empowers businesses to communicate more effectively without relying on external messaging tools.
- Switch to Carrier Network: For users facing WiFi or data connectivity issues, Aircall offers a solution with the Switch to Carrier Network feature. This option routes calls through a user’s mobile carrier for a more stable connection. While advanced Aircall features are paused during the transfer, call quality is preserved for uninterrupted communication, making this an excellent choice for users who need consistent call performance on the go.
- Aircall Workspace: Recently introduced, Aircall Workspace is a foundational upgrade that sets the stage for new functionalities and productivity tools within the Aircall platform. This workspace will support future developments aimed at enhancing collaboration, efficiency, and feature accessibility, serving as a core hub for all Aircall-related activities and updates.
These new features make Aircall an even more powerful platform for communication, offering SMS flexibility, reliable calling, and a central workspace for future enhancements.
Alternatives to Aircall
You’re not convinced yet that this tool is for you? Are you looking for other Aircall competitors? If yes, then you’re in the right place. Below are some Aircall alternatives you should check out:
OnSIP
OnSIP is a perfect VoIP solution for businesses that want to retain phone numbers. You will need to download the OnSIP package on your device before using it. Different OnSIP features are available based on the plan you buy. You can rely on the calls you make on OnSIP because all calls are encrypted. They are HIPAA and PCI compliant, and they follow security best practices. The pricing options on OnSIP are based on the features you want access to. The pricing starts at $49.95 per user per month.
Nextiva
Nextiva offers cloud-based business communications for companies of all sizes. You can use the Nextiva phone system whether you have an enterprise organization with an in-house call center or a local small business. Over 100,000 businesses use Nextiva for their business communications today. You can get several standards and advanced phone system features based on your business needs on Nextiva. These include virtual meetings, IVR and auto attendant, workflow automation, mobile and desktop apps, and many more. In addition, Nextiva has many amazing features that many people like. Features like voice analytics, call pop, and others.
OpenPhone
OpenPhone is another Aircall alternative. It is an excellent business phone system created for small businesses and startups. It works by including a new business number on your existing cell phone. Moreover, OpenPhone has many communication tools, such as Auto-replies and an in-built Customer Relationship Manager (CRM). They provide many pricing options. It has a free trial for companies using their cloud phone system.
Phone.com
Phone.com is a VoIP solution that provides important communications tools for a smaller price tag. They help small businesses create a professional and excellent first impression with business phone numbers. All the packages on Phone.com give you access to over fifty features like SMS texting, video meetings, and find me/follow me. A Basic Users Plan provides you with one phone number, 300 pooled minutes, and 10-person video conferencing. It costs $12.99 per user per month.
8X8
Our Aircall Alternatives list continues with 8X8. It is just like Phone.com. A VoIP tool offers customers access to chat, video, voice, and call center software for business communication. The features you will access are based on the plan you subscribe to. It has various features like Interactive Voice Response (IVR), Clcaller ID and blocking, and call waiting. The Small Business Phone System plan costs $12 per user each month. It grants unlimited calling in the US and Canada and many other features. The All-in-one Voice, Video, and Chat plan cost $24 per month. It allows you to make unlimited voice calls to fourteen countries and others.
Aircall Review Conclusions
Aircall is a cloud-based calling app that enables businesses to manage their customer experience and sales engagement operations. This calling app is meant for teams and offices in remote areas; it helps users integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it.
It enables businesses to create employee groups based on skill set, responsibilities, location, and other features and create business strategies to enhance team performance. Also, it offers phone numbers that people can use to make calls from anywhere and get live feeds on processes.
In addition, Aircall has integrations with third-party applications like Slack, Pipedrive, Zendesk, and Salesforce. Their pricing is available in monthly subscriptions, and support is offered through chat, phone, and email.
