ChurnZero Reviews

& Product Details

What is ChurnZero?

ChurnZero helps subscription businesses fight customer churn in real-time. They do this by integrating with business systems and your applications/ services. ChurnZero helps companies understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content. ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed. Their customers are getting better just-in-time service from the automated playbooks.

Best For

Put customer success at the center of everything you do.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
ChurnZero, Inc.
Located In
United States
Website
churnzero.com

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ChurnZero Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

ChurnZero pricing is fully customizable based on every business need. You will need to fill out a form and wait for them to contact you with the personalized quote.

ChurnZero Features

Account Alterts
Account Management
Activity Dashboard
Alerts/Notifications
Chat/Messaging
Churn Management
Communication Management
Content Management
Contact Management
Customer Database
Customer Engagement
Customer Experience Management
Customer Segmentation
Dashboard
Email Management
Engagement Tracking
Feedback Management
Health Score
Interaction Tracking
Knowledge Base Management
Negative Feedback Management
Onboarding
Predictive Analytics
Reporting/Analytics
Revenue Management
Sentiment Analysis
Survey/Poll Management
Task Management
Usage Tracking/Analytics
Win/Loss Analysis

Additional Features

API
Activity Tracking
Content Creation
Customer History
Customer Management
For iPad Devices
Lead Management
Multi-Channel Data Collection
Real-Time Data
Real-Time Notifications
Sales Pipeline Management
Segmentation
Text Analysis

Additional Features Show Less Features

Global Buzz: ChurnZero at a glance

4.7

Global Average Score

Score4.70/5

Reviews16,661

Comprehensive Customer Insights

ChurnZero excels at providing insights into customer behavior. It offers usage statistics and health scores that help customer success teams identify at-risk clients and support proactive outreach. Users appreciate this visibility, which facilitates timely interventions to prevent churn.
Efficient Client Tracking

The platform’s features for tracking customer journeys, managing customer health scores, and setting reminders for customer interactions have been particularly well-received. Many users report that these tools enhance their ability to maintain regular, impactful client engagement.
In-App Guides and Custom Alerts

ChurnZero allows customized, in-app guidance and automated alerts, which support client onboarding and training. These features are highlighted as effective ways to guide customers through the platform, creating a more user-friendly experience and reducing support needs.
Responsive Customer Support

The implementation and support teams for ChurnZero receive high marks from users, who often find them helpful in configuring the tool and offering strategic advice. This support is a noted benefit for businesses new to customer success platforms.
Customizable Reporting and Analytics

ChurnZero provides adaptable reporting capabilities that allow customer success managers to tailor dashboards and reports to meet specific business needs, making data accessible and actionable.

Lengthy Implementation

The onboarding process can be extensive, with some users noting that it may take several weeks to integrate and configure ChurnZero fully. This time investment is critical for teams looking for a quicker setup.
Cost Considerations

ChurnZero’s pricing can be prohibitive for smaller organizations, as it is a premium solution. For companies with budget constraints, it is recommended that they assess long-term value versus other, potentially less costly, customer success solutions.
Integration Limitations

Users report some challenges with integrations, particularly with specific CRMs like HubSpot, where not all data fields sync. This can require workarounds and may impact workflows that rely heavily on cross-platform data syncing.
ChurnScore Accuracy

The ChurnScore, a feature designed to evaluate customer health, may occasionally misrepresent a client’s engagement level. Users find that the score may not always align with their qualitative understanding of the client’s satisfaction or potential churn risk.
Customization Constraints

While ChurnZero allows some customization, further flexibility is desired, especially for complex workflows and detailed segmentation. Users report that these constraints sometimes limit the platform’s potential in more nuanced customer success strategies.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.