CloudTalk
CloudTalk Reviews
& Product DetailsWhat is CloudTalk?
CloudTalk is an AI-powered VoIP business calling solution designed to enhance customer service and sales performance by transforming conversations into conversions.
Built for global reach and scalability, it provides businesses with easy access to local numbers in over 160 countries, enabling seamless expansion and support for international clients. Its quick setup allows companies to install their phone system within minutes, making it simple to get started and integrate into existing workflows.
CloudTalk is equipped with powerful automation features that streamline calling workflows and save valuable time. With tools like custom call routing and intelligent dialing, CloudTalk reduces call time by up to three minutes per interaction, allowing teams to handle customer inquiries more efficiently. Additionally, it seamlessly integrates with popular CRM and helpdesk tools, centralizing call data and removing the need to switch between platforms.
The platform’s advanced AI and analytics features provide deep insights and support for teams. CloudTalk offers tools like automatic call transcription, sentiment analytics, and intelligent search, giving agents a complete view of customer data and call history before each interaction. This level of insight empowers teams to deliver exceptional customer experiences, making CloudTalk an ideal solution for businesses looking to gain a competitive advantage through enhanced customer support and sales efficiency.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
CloudTalk
-
Located In
United States
-
Website
cloudtalk.io
Starting from:
$25 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
CloudTalk offers four main plans, starting at $25 per user/month for the Starter plan with unlimited domestic calling in the US and Canada, call recording, and basic support. The Essential plan at $30 adds 24/7 support, analytics, and SMS/MMS. The Expert plan at $50 includes advanced features like live call monitoring and Salesforce integration. Custom plans are available for enterprises. An AI Conversation Intelligence add-on is offered for $19 per agent/month.
- Alerts/Notifications
- Automated Attendant
- Call Conferencing
- Call Monitoring
- Call Routing
- Call Screening
- Contact Management
- SIP Trunking
- Interactive Voice Response
- Transcriptions
- Business Text Messaging
Additional Features
- Collaboration Tools
- API
- Virtual Call Center
- Sentiment Analysis
- Customizable Reports
- Call Duration
- Reporting & Statistics
- Survey/Poll Management
- Caller ID
- Real-Time Notifications
- Call Logging
- Call Volume
- KPI Monitoring
- Automatic Outbound Dialer
- Data Import/Export
- Purchasing & Receiving
- Activity Tracking
- Process/Workflow Automation
- Alerts/Escalation
- PBX
- Blended Call Center
- Multiple Scripts
- FCC Compliance
- By-Extension Reporting
- Multi-Channel Communication
- Agent Interface
- Campaign Management
- Integrations Management
- Voice Customization
- Activity Dashboard
- Phone Key Input
- Answering Machine Detection
- Quality Management
- Customizable Caller ID
- Remote Access/Control
- Customer History
- Voicemail Transcription
- Employee Coaching Tools
- Inbound Call Center
- Automatic Call Distribution
- Fax Management
- Auto-Dialer
- Call List Management
- Outbound Reporting
- Real-Time Updates
- Unattended Call Management
- Real-Time Data
- Automated Routing
- Lead Management
- Keyword Tracking
- Role-Based Permissions
- Progressive Dialer
- Interaction Tracking
- VoIP Connection
- Call Tagging
- Audio/Video Conferencing
- Preview Dialer
- FTC Compliance
- Feedback Management
- Unified Communications
- Call Reporting
- Call Disposition
- Recording
- Text to Speech
- Call Tracking
- Call Scripting
- Mobile Access
- On-Demand Recording
- Customizable Fields
- VoIP
- Call Transfer
- Inbound Reporting
- Knowledge Base Management
- Real-Time Monitoring
- Reporting/Analytics
- Call Tracking Metrics
- Who Answered Log
- Virtual Extensions
- Performance Metrics
- Call Recording
- Call Center Management
- Video Conferencing
- Online Voice Transmission
- Ring Groups
- Call Queues
- Computer Telephony Integration
- Queue Management
- Real-Time Analytics
- Campaign Analytics
- Call Center Integration
- Monitoring
- Multiple User Accounts
- Outbound Call Center
- Manual Dialer
- Customer Database
- Real-Time Reporting
- Archiving & Retention
- Conversion Tracking
- Communication Management
- List Management
- Access Controls/Permissions
- Callback Scheduling
- Contact Database
- Caller Profiles
- Power Dialer
- Voice Mail
- For Cloud Phone Systems
- Employee Directory
- Workflow Management
- Customer Experience Management
- Conferencing
- File Transfer
- CRM
- Third-Party Integrations
- User Management
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