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Zoho Voice

Tekpon Score
8.6

Zoho Voice Reviews

& Product Details

What is Zoho Voice?

Zoho Voice is a cloud-based telephony software that facilitates seamless business communication both locally and internationally. With its intuitive interface, businesses can easily purchase phone numbers to handle incoming and outgoing calls.

One of its standout features is the Integrated Cloud Contact Center, which provides advanced call routing, live call monitoring, seamless integrations with Zoho CRM and Zoho Desk, and mobile contact center solutions.

Additionally, Zoho Voice offers two-way SMS services, holistic reporting and analytics, and assured call quality with WebRTC TURN servers. The platform ensures regulatory compliance, including GDPR and HIPAA, and offers round-the-clock availability.

With features like Interactive Voice Response (IVR), call queues, and live-call status, businesses can manage calls effectively, ensuring a high-quality customer experience.

Whether you’re looking to provide inbound, outbound, or a blended contact center service, Zoho Voice has got you covered.

Found in these Categories

Best For

Cloud-based business phone for SMB sales and support teams
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Zoho

  • Located In

    India

  • Website

    zoho.com

Starting from:

$120 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Zoho Voice offers cloud-based telephony solutions with various pricing tiers. The "Solo" plan is free, with call charges applicable. "Team" plan costs $120/month for up to 10 users, "Office" is $360/month for up to 30 users, and "Corporate" is $1200/month for up to 100 users. All plans include unlimited calling within the US/Canada and free outgoing minutes. Additional features and add-ons are available at extra costs. A 15-day free trial is also offered. Enterprise Telephony has different plans: Basic for $39/user/month, Standard for $59 per admin & 10 Zoho agents/month, and Contact Center for $79 per admin & 10 Zoho agents/month.

  • Alerts/Notifications
  • Automated Attendant
  • Call Conferencing
  • Call Monitoring
  • Call Routing
  • Contact Management
  • SIP Trunking
  • Call Recording & Rating
  • Interactive Voice Response

Additional Features

  • Callback Scheduling
  • Activity Dashboard
  • Call Center Management
  • Tagging
  • Spam Blocker
  • Customizable Reports
  • SMS Messaging
  • Monitoring
  • Phone Key Input
  • Automated Routing
  • Voice Mail
  • Conferencing
  • PBX
  • Manual Dialer
  • Ring Groups
  • Real Time Reporting
  • Caller ID
  • Data Import/Export
  • Call Disposition
  • Customer Database
  • Customizable Branding
  • Customer History
  • Real Time Monitoring
  • Call Transfer
  • Campaign Management
  • Automatic Call Distribution
  • Employee Directory
  • Call List Management
  • Call Scheduling
  • Role-Based Permissions
  • Inbound Call Center
  • Call Reporting
  • Contact Database
  • CRM
  • Access Controls/Permissions
  • Voice Customization
  • Surveys & Feedback
  • Text to Speech
  • Engagement Tracking
  • Archiving & Retention
  • Multiple User Accounts
  • Queue Management
  • Mobile Access
  • Lead Generation
  • API
  • Real Time Notifications
  • Pre-recorded Messages
  • For Sales Teams/Organizations
  • Reporting/Analytics
  • Outbound Call Center
  • Reporting & Statistics
  • Computer Telephony Integration
  • Quality Management
  • Call Tracking
  • SMS Marketing
  • Agent Interface
  • File Transfer
  • VoIP Connection
  • Lead Management
  • Real Time Analytics
  • Call Tagging
  • Caller Profiles
  • Lead Qualification
  • Virtual Call Center
  • Communication Management
  • Blended Call Center
  • Alerts/Escalation
  • Recording
  • Auto-Dialer
  • Automatic Outbound Dialer
  • Lead Capture
  • Power Dialer
  • Virtual Extensions
  • Customizable Caller ID
  • Call Logging
  • Real Time Data
  • On-Demand Recording
  • Real Time Updates
  • Integrations Management
  • Call Queues
  • Document Storage
  • Interaction Tracking
  • Activity Tracking
  • Voicemail Transcription
  • Multi-Language

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  • Zoho CRM

    CRM Software

  • Zoho Desk

    Help Desk Software

  • Zoho Meeting

    Video Conferencing Software

  • Bigin

    CRM Software

4.3
Global Average Score
Score4.25/5
Reviews3,491
  • Ease of Use

    Users have noted that Zoho Voice is user-friendly, particularly praising its seamless integration with Zoho CRM and the simplicity of making calls from a PC or mobile device.​

  • Customer Support

    The customer service is highlighted as accessible and helpful, ready to assist users with their queries.​

  • Functionality and Features

    The software offers valuable features like call recording, easy contact uploads, and call management capabilities (e.g., hold, transfer, IVR). It integrates well with other Zoho applications, enhancing its utility for users already within the Zoho ecosystem.

  • Value for Money

    Some users found Zoho Voice cost-effective, fitting well within their budget while providing the necessary features for managing client interactions and leads.

  • Reliability and Performance

    There are significant concerns regarding the dependability of the service. Users reported issues such as dropped calls, poor integration with desk phones, and the need to frequently reset softphone settings

  • SMS Functionality

    The SMS feature was described as primitive, lacking the capability for mass SMS sending or receiving MMS texts, which could limit its effectiveness for businesses relying on text messaging for communication.

  • Customer Support and System Stability

    Some feedback pointed to inadequate support and dissatisfaction with the stability of the system. Issues included lengthy times to forward calls, which resulted in customer complaints about dropped calls​.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

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