Commence Reviews for 2025
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What is Commence?
Commence is a cloud-based CRM solution that is specially designed for small businesses. It offers a perfect balance of flexibility and functionality, providing a comprehensive set of tools that go beyond basic contact management. Commence includes lead management, sales opportunity management, marketing campaign management, customer service, and project management, making it an all-in-one CRM solution for small businesses.
The platform is designed to automate sales and customer relationship processes, which helps businesses enhance their sales. With its integrated ecosystem, it provides valuable insights into every customer interaction, backed by powerful analytics and reporting features. Commence is not just about managing sales; it’s about accelerating them. The software has a proven track record of boosting sales within the first nine months of usage, making it an invaluable asset for businesses aiming for growth.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Commence Pricing
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Commence Features
- API
- Calendar/Reminder System
- Campaign Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Data Import/Export
- Document Storage
- Email Management
- Email Marketing
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Lead Generation
- Lead Management
- Lead Qualification
- Marketing Automation
- Mobile Access
- Opportunity Management
- Performance Metrics
- Prospecting Tools
- Quotes/Estimates
- Referral Tracking
- Sales Forecasting
- Sales Pipeline Management
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
- Workflow Management
- Shared Contacts
- Reporting/Analytics
- Field Sales Management
- Proposal Generation
- Search/Filter
- For Insurance Industry
- Channel Management
User Sentiment - Commence Reviews
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Customization and Flexibility
Commence CRM is praised for its high degree of customization and flexibility, allowing businesses to tailor the software to their specific workflow processes at minimal cost. This adaptability leads to more efficient sales cycles and increased revenue.
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Ease of Use
Users find Commence CRM very intuitive and easy to use, highlighting its simple yet effective design. It allows for quick access to information without the need for multiple clicks, and its overall speed is great, with virtually no lag time.
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Excellent Customer Service
Commence CRM’s customer support is frequently lauded for being friendly, knowledgeable, and helpful. Users appreciate the immediate assistance for any issues they encounter, adding value to the product.
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Comprehensive Features
The software is recognized for its comprehensive set of features that cater well to small and mid-sized companies. It supports a wide range of business needs, from managing the complete sales cycle to providing customer service and ticket management.
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Value for Money
Several reviews point out the excellent value for money Commence CRM offers, with one user noting it as a perfect alternative to higher-priced products like Salesforce.com and Microsoft Dynamics.
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User Interface and Usability Issues
Some users found the user interface to be outdated and difficult to navigate, with specific mention of the calendar functionality being downgraded after an upgrade.
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Synchronization and Connectivity Issues
Challenges with synchronization between client and server databases have been reported, along with temperamental connectivity to other databases.
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Customer Service Concerns
Despite many positive comments, a few users have expressed frustration with the time it takes to get a response from Commence CRM’s customer service.
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Commence Company Details
Company Name
Commence
Headquarters
United States
Website
commence.com
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