Custify Reviews

& Product Details

What is Custify?

Custify is a customer success software, a go-to solution for mid-size SaaS businesses looking for their first Customer Success solution. Reduce churn and increase customer lifetime value with an easy-to-use, modern design platform. It has powerful segmentation functionality, playbook automation, notifications, tasks, and alerts, and is easy to use and understand.

Aside from in-product usage insights, it automatically gathers data from various systems like CRM, support, or the billing and presents all relevant customer success KPIs and client interactions in an easy-to-understand dashboard.

Best For

Reduce churn, retain customers & grow your revenue.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Custify SRL
Located In
Romania
Website custify.com

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Custify Pricing

Starting from:

$899 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Custom pricing, contact them.

Custify Features

Activity Dashboard
Engagement Tracking
Onboarding
Revenue Management
Third-Party Integrations
Health Score
Reporting/Analytics
Sentiment Analysis
Task Management

Additional Features

Account Alerts
Account Management
Sentiment Analysis
Trend Analysis
Upsell Opportunities
User, Role, and Access Management
Customer Profiles
Customer Segments
Customer Monitoring

Additional Features Show Less Features

Global Buzz: Custify at a glance

4.8

Global Average Score

Score4.80/5

Reviews1,954

Highly Customizable Health Scores

Custify allows businesses to tailor customer health scores to their specific models, helping identify at-risk customers and boosting retention efforts.
Automation Capabilities

The platform supports automated workflows that trigger communications and tasks based on customer behavior, which helps streamline engagement and reduce manual effort.
Comprehensive Insights

Real-time analytics and customer insights enable businesses to make data-driven decisions quickly, essential for managing customer lifecycles and renewal opportunities.
Strong Customer Support

Users consistently praise Custify’s customer service, noting the helpful onboarding and responsive support team.
Seamless Integrations

Custify integrates with popular CRM and support tools such as Salesforce, HubSpot, and Zendesk, providing a unified customer view and enabling smooth operations.

Complex Interface for New Users

While the platform is robust, some users find the learning curve steep, especially during the initial setup.
Limited Customization in Reporting

A few users have mentioned that the reporting features, while helpful, could benefit from more customization options.
Sluggish API for Large Data

Some users reported that the API can be slow when handling large datasets, impacting performance during setup.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.