Custify
Custify Reviews
& Product DetailsWhat is Custify?
Custify is a customer success software, a go-to solution for mid-size SaaS businesses looking for their first Customer Success solution. Reduce churn and increase customer lifetime value with an easy-to-use, modern design platform. It has powerful segmentation functionality, playbook automation, notifications, tasks, and alerts, and is easy to use and understand.
Aside from in-product usage insights, it automatically gathers data from various systems like CRM, support, or the billing and presents all relevant customer success KPIs and client interactions in an easy-to-understand dashboard.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Custify SRL
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Located In
Romania
- Website custify.com
Starting from:
$899 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Custom pricing, contact them.
- Activity Dashboard
- Engagement Tracking
- Onboarding
- Revenue Management
- Third-Party Integrations
- Health Score
- Reporting/Analytics
- Sentiment Analysis
- Task Management
Additional Features
- Account Alerts
- Account Management
- Sentiment Analysis
- Trend Analysis
- Upsell Opportunities
- User, Role, and Access Management
- Customer Profiles
- Customer Segments
- Customer Monitoring
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Highly Customizable Health Scores
Custify allows businesses to tailor customer health scores to their specific models, helping identify at-risk customers and boosting retention efforts.
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Automation Capabilities
The platform supports automated workflows that trigger communications and tasks based on customer behavior, which helps streamline engagement and reduce manual effort.
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Comprehensive Insights
Real-time analytics and customer insights enable businesses to make data-driven decisions quickly, essential for managing customer lifecycles and renewal opportunities.
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Strong Customer Support
Users consistently praise Custify’s customer service, noting the helpful onboarding and responsive support team.
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Seamless Integrations
Custify integrates with popular CRM and support tools such as Salesforce, HubSpot, and Zendesk, providing a unified customer view and enabling smooth operations.
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Complex Interface for New Users
While the platform is robust, some users find the learning curve steep, especially during the initial setup.
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Limited Customization in Reporting
A few users have mentioned that the reporting features, while helpful, could benefit from more customization options.
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Sluggish API for Large Data
Some users reported that the API can be slow when handling large datasets, impacting performance during setup.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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