Custify Reviews for 2025
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What is Custify?
Custify is a customer success software, a go-to solution for mid-size SaaS businesses looking for their first Customer Success solution. Reduce churn and increase customer lifetime value with an easy-to-use, modern design platform. It has powerful segmentation functionality, playbook automation, notifications, tasks, and alerts, and is easy to use and understand.
Aside from in-product usage insights, it automatically gathers data from various systems like CRM, support, or the billing and presents all relevant customer success KPIs and client interactions in an easy-to-understand dashboard.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
Custify Pricing
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Custify Features
- Activity Dashboard
- Engagement Tracking
- Onboarding
- Revenue Management
- Third-Party Integrations
- Health Score
- Reporting/Analytics
- Sentiment Analysis
- Task Management
- Account Alerts
- Account Management
- Sentiment Analysis
- Trend Analysis
- Upsell Opportunities
- User, Role, and Access Management
- Customer Profiles
- Customer Segments
- Customer Monitoring
User Sentiment - Custify Reviews
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Highly Customizable Health Scores
Custify allows businesses to tailor customer health scores to their specific models, helping identify at-risk customers and boosting retention efforts.
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Automation Capabilities
The platform supports automated workflows that trigger communications and tasks based on customer behavior, which helps streamline engagement and reduce manual effort.
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Comprehensive Insights
Real-time analytics and customer insights enable businesses to make data-driven decisions quickly, essential for managing customer lifecycles and renewal opportunities.
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Strong Customer Support
Users consistently praise Custify’s customer service, noting the helpful onboarding and responsive support team.
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Seamless Integrations
Custify integrates with popular CRM and support tools such as Salesforce, HubSpot, and Zendesk, providing a unified customer view and enabling smooth operations.
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Complex Interface for New Users
While the platform is robust, some users find the learning curve steep, especially during the initial setup.
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Limited Customization in Reporting
A few users have mentioned that the reporting features, while helpful, could benefit from more customization options.
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Sluggish API for Large Data
Some users reported that the API can be slow when handling large datasets, impacting performance during setup.
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