Gainsight CS Reviews

& Product Details

What is Gainsight CS?

Gainsight CS is a customer success tool that analyzes the customer experience across many channels to assist businesses in streamlining activities such as onboarding, retention, support, workflow management, and more. The platform enables managers to use video lessons, walkthroughs, and other helpful materials to oversee training and implementing new operations.

Gainsight CS has white-label tools that let businesses personalize surveys using templates, automate follow-up reminders, and use text analytics and machine learning to analyze client feedback. Numerous capabilities are available, including goal management, alerts, targeted campaigns, interaction tracking, and account planning. Additionally, a video messaging service to make and deliver quick movies can increase client engagement. Teams can share client updates, insights, notes, emails, or to-do lists with Gainsight CS.

Best For

Higher net revenue retention and greater product adoption.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Gainsight, Inc.
Located In
United States
Website
gainsight.com

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Gainsight CS Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Gainsight pricing is fully customizable based on every business's needs. You will need to fill out a form and wait for them to contact you with the personalized quote.

Gainsight CS Features

Account Alterts
Account Management
Activity Dashboard
Collaboration Tools
Communication Management
Customer Engagement
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Templates
Engagement Tracking
Feedback Management
Health Score
Onboarding
Reporting/Analytics
Sentiment Analysis
Survey/Poll Management
Usage Tracking/Analytics
Workflow Management

Additional Features

API
Advocate Management
Campaign Management
Configurable Workflow
Real-Time Analytics
Reference Management
Revenue Management
User Management
Visual Analytics

Additional Features Show Less Features

Global Buzz: Gainsight CS at a glance

4.4

Global Average Score

Score4.40/5

Reviews24,355

Comprehensive Customer Management

Gainsight CS offers detailed tools for tracking customer engagement, managing feedback, and segmenting customers, allowing companies to personalize their approaches based on customer needs.
Advanced Reporting

Users appreciate its reporting and analytics, which enable easy access to customer data and insights. This helps customer success teams make informed decisions and monitor customer health in real-time.
Customizable Dashboard

The platform’s dashboard is highly customizable, allowing users to adapt the interface to meet specific client needs. Customer success teams often highlight this flexibility as a benefit.
Effective Workflow Management

With its automation tools, Gainsight CS enables the setup of account lifecycles and workflows, streamlining processes for monitoring customer milestones and facilitating proactive customer engagement.
Support and Guidance

Gainsight’s customer support is generally regarded as responsive, with many users noting positive experiences in resolving technical issues and optimizing their setup.

Steep Learning Curve

Gainsight CS can be complex, with users frequently noting that a significant initial investment is required to become proficient. This learning curve is seen as a barrier, especially for new team members or companies with limited resources.
High Resource Demands

Gainsight CS is resource-intensive, especially regarding setup and integration, which may require dedicated personnel to manage the tool effectively.
Price Point

The licensing costs can be substantial for small—to mid-sized companies, making it a heavier investment than other customer success platforms.
Integration Challenges

Users have reported limitations in the bidirectional sync with platforms like Salesforce, which can make real-time data updates challenging for teams relying heavily on CRM integrations.
Occasional Glitches

Some reviewers mention that Gainsight CS has occasional performance issues, including bugs and delayed user notifications, which can disrupt workflow continuity.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.