Gainsight CS Reviews for 2025
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What is Gainsight CS?
Gainsight CS is a customer success tool that analyzes the customer experience across many channels to assist businesses in streamlining activities such as onboarding, retention, support, workflow management, and more. The platform enables managers to use video lessons, walkthroughs, and other helpful materials to oversee training and implementing new operations.
Gainsight CS has white-label tools that let businesses personalize surveys using templates, automate follow-up reminders, and use text analytics and machine learning to analyze client feedback. Numerous capabilities are available, including goal management, alerts, targeted campaigns, interaction tracking, and account planning. Additionally, a video messaging service to make and deliver quick movies can increase client engagement. Teams can share client updates, insights, notes, emails, or to-do lists with Gainsight CS.
Found in these Categories
Best For
- Medium Business
- Large Enterprise
Gainsight CS Pricing
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Gainsight CS Features
- Account Alterts
- Account Management
- Activity Dashboard
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Templates
- Engagement Tracking
- Feedback Management
- Health Score
- Onboarding
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Usage Tracking/Analytics
- Workflow Management
- API
- Advocate Management
- Campaign Management
- Configurable Workflow
- Real-Time Analytics
- Reference Management
- Revenue Management
- User Management
- Visual Analytics
User Sentiment - Gainsight CS Reviews
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Comprehensive Customer Management
Gainsight CS offers detailed tools for tracking customer engagement, managing feedback, and segmenting customers, allowing companies to personalize their approaches based on customer needs.
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Advanced Reporting
Users appreciate its reporting and analytics, which enable easy access to customer data and insights. This helps customer success teams make informed decisions and monitor customer health in real-time.
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Customizable Dashboard
The platform’s dashboard is highly customizable, allowing users to adapt the interface to meet specific client needs. Customer success teams often highlight this flexibility as a benefit.
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Effective Workflow Management
With its automation tools, Gainsight CS enables the setup of account lifecycles and workflows, streamlining processes for monitoring customer milestones and facilitating proactive customer engagement.
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Support and Guidance
Gainsight’s customer support is generally regarded as responsive, with many users noting positive experiences in resolving technical issues and optimizing their setup.
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Steep Learning Curve
Gainsight CS can be complex, with users frequently noting that a significant initial investment is required to become proficient. This learning curve is seen as a barrier, especially for new team members or companies with limited resources.
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High Resource Demands
Gainsight CS is resource-intensive, especially regarding setup and integration, which may require dedicated personnel to manage the tool effectively.
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Price Point
The licensing costs can be substantial for small—to mid-sized companies, making it a heavier investment than other customer success platforms.
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Integration Challenges
Users have reported limitations in the bidirectional sync with platforms like Salesforce, which can make real-time data updates challenging for teams relying heavily on CRM integrations.
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Occasional Glitches
Some reviewers mention that Gainsight CS has occasional performance issues, including bugs and delayed user notifications, which can disrupt workflow continuity.
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Gainsight CS Company Details
Company Name
Gainsight, Inc.
Headquarters
United States
Website
gainsight.com
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