Gong Reviews

& Product Details

What is Gong?

Gong.io is a platform that records and analyzes customer interactions from various communication channels, such as phone calls, web conferences, and emails, using AI-powered technology to understand what was said during these interactions.

The platform provides revenue teams with insights and guidance to help them adapt, upskill, and hit their targets. The Reality Platform analyzes key topics, top questions, and relationship dynamics to provide a comprehensive view of customer interactions and personalized guidance to improve coaching, forecasting accuracy, deal execution, and strategic initiatives.

It empowers sales leaders, frontline sales managers, sales enablement, and account executives to improve their team’s performance and win more deals with over 100 integrations, Smart Trackers to identify critical concepts across interactions, and an optimized speech-to-text model achieving an accuracy of 85-90%.

Best For

Revenue Intelligence Platform.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Gong.io Inc
Located In
United States
Website
gong.io

Show more Show less

Gong Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Gong's pricing is based on the number of recorded users, with a platform fee also charged based on the number of users. Integrations are free. Specific pricing depends on the license type and features required. Contact them for a customized proposal.

Gong Features

Assessment Management
Call Recording
Collaboration Tools
Contact Management
Activity Dashboard
For Sales Teams/Organizations
Meeting Management
Onboarding
Performance Management
Performance Metrics
Reporting/Analytics
Third-Party Integrations
Training Management

Additional Features

Alerts/Escalation
Archiving & Retention
Automatic Call Distribution
Call Monitoring
Call Scripting
Automatic Outbound Dialer
Call Tagging
Call Tracking
Chat Transcript
Code-free Development
Communication Management
Competitive Analysis
Contextual Guidance
Conversation Intelligence
Correlation Analysis
Data Management
Deal Management
Employee Scheduling
Event-Triggered Actions
Feedback Management
File Transfer
For Call Centers
Labor Forecasting
Multi-Channel Communication
Natural Language Search
On-Demand Recording
Recording
Reporting & Statistics
Sales Activity Management
Sales Trend Analysis
Scheduled Recording
Search/Filter
Sentiment Analysis
Speech Recognition
Statistical Analysis
Video Conferencing
Visual Analytics

Additional Features Show Less Features

Global Buzz: Gong at a glance

4.7

Global Average Score

Score4.70/5

Reviews41,127

Call Recording and Transcription

Users frequently highlight Gong’s ability to accurately record and transcribe sales calls, which helps in reviewing and analyzing conversations for training and improvement purposes.
AI-Driven Insights

The AI capabilities of Gong provide valuable insights into sales calls, helping teams identify key trends and areas for improvement. This feature is particularly appreciated for its ability to drive data-driven decision-making.
Integration Capabilities

Gong integrates seamlessly with other tools like Salesforce and HubSpot, enhancing its utility in various workflows and ensuring that data is easily accessible across platforms.
Coaching and Training

The platform is highly valued for its use in coaching and training sales teams. Managers can review calls, provide feedback, and use recorded interactions as training materials.
User-Friendly Interface

Many users find Gong’s interface intuitive and easy to navigate, which facilitates quick adoption and efficient use of the software.

Recording Reliability

Some users report occasional issues with Gong not recording calls, which can be problematic if the expected data is not captured during important meetings.
Search Functionality

The ability to search within recorded calls can be cumbersome. Users have mentioned that scrubbing through calls to find specific moments is not as efficient as they would like.
Learning Curve

While the tool is powerful, it requires a significant time investment for teams to fully utilize all its features, especially without dedicated enablement or training resources.
Cost

The pricing of Gong can be a barrier for smaller teams or startups. Some users feel that the cost is high relative to the value provided, particularly for smaller organizations.
Zoom Compatibility

While Gong works well with platforms like Google Meet and Microsoft Teams, some users have noted issues with its compatibility with Zoom, impacting the recording and transcription quality.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.