Kommo Reviews

& Product Details

What is Kommo?

Kommo, formerly known as amoCRM, is a comprehensive CRM (Customer Relationship Management) application that consolidates various client management functions into one platform. Kommo’s features aim to facilitate conversational sales and improve customer engagement.

One of its key features is the inbox, which allows users to connect with clients through popular messaging apps and manage multiple conversations effortlessly. Kommo also provides client profiles that combine communication from various channels, notes, tasks, and more, offering a complete history of each client.

This CRM software offers customizable pipelines to track clients’ progress in the buying journey, providing a holistic view of the sales process. Task management tools, including reminders and automation, help users stay organized and efficient. Kommo’s conversational chatbot, Salesbot, aids in personalized communication and workflow optimization without requiring coding skills.

Best For

Messenger-based sales tool for SMBs and entrepreneurs

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
QSOFT
Located In
United States
Website
kommo.com

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Kommo Pricing

Starting from:

$45 USD

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

This software has three pricing plans. Base at 15 USD, Advanced at 25 USD and Enterprise at 45 USD. To get a free trial, check on their website.

Kommo Features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Marketing Automation
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Campaign Analytics
Cataloging/Categorization
Collaboration Tools
Communication Management
Contract/License Management
Contact Database
Contact Management
Customer Database
Customer Segmentation
Customizable Templates
Customizable Reports
Customizable Forms
Customizable Fields
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Templates
Event Triggered Actions
Forecasting
Performance Metrics
Workflow Management
Time & Expense Tracking
Territory Management
Template Management
Task Scheduling
Task Management
Social Media Integration
Segmentation
Sales Reports
Sales Pipeline Management
Sales Forecasting
Reporting & Statistics
Referral Tracking
Real-Time Reporting
Real-Time Data
Real-Time Analytics
Prospecting Tools
Project Management
Pipeline Management
Opportunity Management
Monitoring
Mobile Access
Live Chat
Lead Qualification
Lead Segmentation
Lead Nurturing
Lead Management
Lead Generation
Lead Distribution
Lead Capture
Inventory Management
Internal Chat Integration
Interaction Tracking
Dashboard

Additional Features

Appointment Scheduling
Audience Targeting
Auto-Dialer
Behavior Tracking
Business Card/Badge Scanning
Buyer Management
CRM
Call List Management
Call Recording
Campaign Personalization
Channel Management
Chat/Messaging
Churn Management
Client Tracking
Commission Management
Community Management
Configurable Workflow
Contextual Search
Customer Engagement
Customer Support
Data Dictionary Management
Data Management
Dynamic Modeling
Email Response Control
Email Tracking
Engagement Tracking
Exception Reporting
Expense Tracking
Field Sales Management
For Sales Teams/Organizations
Forms Management
Goal Management
Graphical Data Presentation
IVR/Voice Recognition
Inbox Management
Interactive Content
Knowledge Management
Landing Pages/Web Forms
Membership Management
Multi-Channel Communication
Multi-Channel Data Collection
Web-based Deployment
Website Integration
Multi-Currency
On-Demand Communications
Performance Management
Personalization
Pipeline Reports
Predictive Analytics
Prioritization
Product Catalog
Progress Tracking
Proposal Generation
Real Time Notifications
Relationship Tracking
Reminders
Reporting/Analytics
Request Escalation
Routing
SMS Messaging
Sales Approval
Sales Trend Analysis
Scheduling
Search/Filter
Self Service Data Preparation
Self Service Portal
Shared Contacts
Source Tracking
Statistical Analysis
Summary Reports
Tagging
Target Account Identification
Team Assignments
Third Party Integrations
Visual Analytics
Volunteer Management
Web Forms
Widgets
XML/RSS

Additional Features Show Less Features

Global Buzz: Kommo at a glance

4.5

Global Average Score

Score4.51/5

Reviews4,928

User-Friendly Interface

Kommo is consistently praised for its simple and intuitive design, making it accessible for users of all technical levels.
Effective Sales Pipeline Management

The platform offers a clear visualization of the sales pipeline, helping businesses track deals and automate tasks to focus more on closing sales.
Comprehensive Customer View

It unifies data from various sources to provide a complete understanding of customers, allowing for personalized interactions.
Enhanced Team Collaboration

Kommo facilitates sharing information, assigning tasks, and tracking progress, ensuring that teams remain aligned and efficient.
Data-Driven Insights

Users can generate reports and gain actionable insights, which is critical for optimizing sales strategies and improving performance.
Flexibility and Integrations

It’s noted for its ability to integrate with popular tools like MailChimp, Mandrill, Wufoo, Zendesk, and many others, making it a versatile choice for businesses.
Value for Money

Many users have found Kommo to offer good value, appreciating its cost-effectiveness compared to other CRM solutions on the market.

Limited Reporting Capabilities

Some users have mentioned that the built-in reporting features can be basic, lacking the depth needed for more comprehensive analysis.
Customization Limitations

There are constraints on customizing certain elements, such as sales pipeline stages, which can be a drawback for businesses with unique workflows.
Customer Support Delays

During peak periods, some users faced longer wait times for responses from customer support, which could be frustrating for urgent issues.
Limited Integration Options

While Kommo offers several integrations, expanding its selection to include more niche or industry-specific platforms could further enhance its utility.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.