Kommo Reviews for 2025
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What is Kommo?
Kommo, formerly known as amoCRM, is a comprehensive CRM (Customer Relationship Management) application that consolidates various client management functions into one platform. Kommo’s features aim to facilitate conversational sales and improve customer engagement.
One of its key features is the inbox, which allows users to connect with clients through popular messaging apps and manage multiple conversations effortlessly. Kommo also provides client profiles that combine communication from various channels, notes, tasks, and more, offering a complete history of each client.
This CRM software offers customizable pipelines to track clients’ progress in the buying journey, providing a holistic view of the sales process. Task management tools, including reminders and automation, help users stay organized and efficient. Kommo’s conversational chatbot, Salesbot, aids in personalized communication and workflow optimization without requiring coding skills.
Found in these Categories
Best For
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
Kommo Pricing
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Kommo Features
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- API
- Marketing Automation
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Campaign Analytics
- Cataloging/Categorization
- Collaboration Tools
- Communication Management
- Contract/License Management
- Contact Database
- Contact Management
- Customer Database
- Customer Segmentation
- Customizable Templates
- Customizable Reports
- Customizable Forms
- Customizable Fields
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Event Triggered Actions
- Forecasting
- Performance Metrics
- Workflow Management
- Time & Expense Tracking
- Territory Management
- Template Management
- Task Scheduling
- Task Management
- Social Media Integration
- Segmentation
- Sales Reports
- Sales Pipeline Management
- Sales Forecasting
- Reporting & Statistics
- Referral Tracking
- Real-Time Reporting
- Real-Time Data
- Real-Time Analytics
- Prospecting Tools
- Project Management
- Pipeline Management
- Opportunity Management
- Monitoring
- Mobile Access
- Live Chat
- Lead Qualification
- Lead Segmentation
- Lead Nurturing
- Lead Management
- Lead Generation
- Lead Distribution
- Lead Capture
- Inventory Management
- Internal Chat Integration
- Interaction Tracking
- Dashboard
- Appointment Scheduling
- Audience Targeting
- Auto-Dialer
- Behavior Tracking
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Call List Management
- Call Recording
- Campaign Personalization
- Channel Management
- Chat/Messaging
- Churn Management
- Client Tracking
- Commission Management
- Community Management
- Configurable Workflow
- Contextual Search
- Customer Engagement
- Customer Support
- Data Dictionary Management
- Data Management
- Dynamic Modeling
- Email Response Control
- Email Tracking
- Engagement Tracking
- Exception Reporting
- Expense Tracking
- Field Sales Management
- For Sales Teams/Organizations
- Forms Management
- Goal Management
- Graphical Data Presentation
- IVR/Voice Recognition
- Inbox Management
- Interactive Content
- Knowledge Management
- Landing Pages/Web Forms
- Membership Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Web-based Deployment
- Website Integration
- Multi-Currency
- On-Demand Communications
- Performance Management
- Personalization
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Proposal Generation
- Real Time Notifications
- Relationship Tracking
- Reminders
- Reporting/Analytics
- Request Escalation
- Routing
- SMS Messaging
- Sales Approval
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Shared Contacts
- Source Tracking
- Statistical Analysis
- Summary Reports
- Tagging
- Target Account Identification
- Team Assignments
- Third Party Integrations
- Visual Analytics
- Volunteer Management
- Web Forms
- Widgets
- XML/RSS
User Sentiment - Kommo Reviews
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User-Friendly Interface
Kommo is consistently praised for its simple and intuitive design, making it accessible for users of all technical levels.
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Effective Sales Pipeline Management
The platform offers a clear visualization of the sales pipeline, helping businesses track deals and automate tasks to focus more on closing sales.
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Comprehensive Customer View
It unifies data from various sources to provide a complete understanding of customers, allowing for personalized interactions.
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Enhanced Team Collaboration
Kommo facilitates sharing information, assigning tasks, and tracking progress, ensuring that teams remain aligned and efficient.
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Data-Driven Insights
Users can generate reports and gain actionable insights, which is critical for optimizing sales strategies and improving performance.
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Flexibility and Integrations
It’s noted for its ability to integrate with popular tools like MailChimp, Mandrill, Wufoo, Zendesk, and many others, making it a versatile choice for businesses.
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Value for Money
Many users have found Kommo to offer good value, appreciating its cost-effectiveness compared to other CRM solutions on the market.
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Limited Reporting Capabilities
Some users have mentioned that the built-in reporting features can be basic, lacking the depth needed for more comprehensive analysis.
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Customization Limitations
There are constraints on customizing certain elements, such as sales pipeline stages, which can be a drawback for businesses with unique workflows.
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Customer Support Delays
During peak periods, some users faced longer wait times for responses from customer support, which could be frustrating for urgent issues.
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Limited Integration Options
While Kommo offers several integrations, expanding its selection to include more niche or industry-specific platforms could further enhance its utility.
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Kommo Company Details
Company Name
QSOFT
Headquarters
United States
Website
kommo.com
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