SurveySparrow Reviews for 2025
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What is SurveySparrow?
SurveySparrow is an all-in-one experience management platform that offers a wide range of features to help businesses of all sizes collect feedback, assess performance, and drive customer loyalty. With conversational surveys and various survey types available, it aims to increase response rates and provide quality data.
The platform allows for personalized and smart surveys with conditional logic branching and white-labeling options. It supports omnichannel feedback collection and provides real-time reports and analysis for data insights.
Additionally, SurveySparrow offers automation capabilities, data security measures, audience management features, and integration options. It caters to diverse needs, from NPS tracking to 360 reviews, and provides tools for employee productivity enhancement.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
SurveySparrow Pricing
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SurveySparrow Features
- Response Management
- Email Distribution
- Question Conditions
- Skip Logic
- Answer Conditions
- Offline Response Collection
- Questions Library
- 360 Degree Feedback
- Anonymous Feedback
- Benchmarking
- Chat/Messaging
- Customer Experience Management
- Customer Segmentation
- Data Analysis Tools
- Data Import/Export
- Feedback Management
- Data Visualization
- Knowledge Management
- Mobile Survey
- Multi-Channel Data Collection
- Multi-Channel Distribution
- NPS Survey Structure
- Negative Feedback Management
- Panel Management
- Paper-Based
- Performance Metrics
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Randomization
- Question Piping
- Rater Selection
- Reminders
- Reporting & Statistics
- Response Quotas
- Response Validation
- Site Intercept Survey
- Skip Logic
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Template Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text Fields
- Third Party Integrations
- URL Customization
- Visual Analytics
User Sentiment - SurveySparrow Reviews
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Conversational Survey Design
Users often highlight the unique, conversational approach to surveys. This feature enhances engagement, leading to higher response rates compared to traditional survey formats. Many users appreciate the more personal, interactive feel.
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User-Friendly Interface
Reviewers praise SurveySparrow for its clean and easy-to-navigate interface. Both beginners and advanced users find it intuitive to create, customize, and distribute surveys without needing technical skills.
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Multiple Survey Formats
SurveySparrow supports a variety of survey formats, including chat-like surveys, classic forms, and NPS (Net Promoter Score). This flexibility allows users to choose the format that best suits their audience or use case, which is a significant benefit for businesses.
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Cross-Platform Integration
Integration with multiple platforms, such as Slack, Google Sheets, and CRM tools like Salesforce, is often commended. This feature helps users seamlessly integrate survey responses into their existing workflows and data management systems.
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Excellent Customer Support
Many users report positive experiences with SurveySparrow’s customer support team. They appreciate the prompt responses, detailed explanations, and willingness to help solve technical issues or provide onboarding support when needed.
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Limited Free Plan
While SurveySparrow offers a free plan, users feel it’s limited in functionality. Some reviews mention that the restrictions, such as a cap on responses and fewer customization options, make it difficult to fully experience the platform without upgrading to a paid plan.
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Lack of Advanced Customization
Although the platform is user-friendly, some advanced users express a need for more customization options, particularly in terms of design and branding. The templates are somewhat restrictive, making it harder for companies with strict branding guidelines to fully personalize their surveys.
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Pricing Structure
Some users believe the pricing could be more transparent and competitive. While the product offers valuable features, several reviews suggest that the cost is high compared to other survey tools, especially for small businesses or individuals who may not need the full suite of features.
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Reporting and Analytics
SurveySparrow’s reporting and analytics tools, while functional, have been flagged as an area for improvement. Users would like more in-depth insights, including better visualizations and a more robust breakdown of results for deeper analysis.
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Survey Logic Complexity
Users have mentioned that adding advanced logic, such as branching and conditional logic, can be a bit tricky to set up. Some feel that these features should be simplified to make them more accessible to all users, especially those who aren’t tech-savvy.
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Compare Selected SoftwareEditorial Review: SurveySparrow Deep Dive
Table of Contents
If you own a business, you probably know how important feedback from your clients is. I recommend using a tool that can help you to get their feedback. SurveySparrow is a survey and feedback management platform that will help your business design and send surveys to your customers.
And not only can you create these surveys for your employees also. This great software allows users to create surveys naturally and send them answers, comments, and opinions. But what it’s got my attention is its quite user-friendly interface. This benefit allows you not to be intrusive with your customers. Additionally, you can easily customize it for each audience.
Furthermore, feedback is important. However, the feedback from your customers is crucial for the business. So how can you get these Insights from them? Survey Sparrow is one of the right answers for your business. There are many online survey platforms, yet today I’m going to tell more in this review about Survey Sparrow and how you can use this platform to get the wanted feedback from your customers. Thus, let’s find out from this review its benefits, pricing plans, and why you should try it!
SurveySparrow – Omni-channel Experience Management Platform
Learning new things about your customers can bring significant value to your business. Therefore, that information can help companies create a better product for their customers and gain valuable insights. And fully understand how people see your brand and its products. Why? Because you need to know what you have to change. How can you learn all these insights from your customers? The simple way to do that is to use customer experience software!
Survey Sparrow is one of these tools that can change the game in the relationship between your brand and your customers. Let’s find from this review what Survey Sparrow is precise. Moreover, I want to show how you can improve your customer experience with your brand!
Thus, SurveySparrow is a nice tool to create nice surveys in a breeze for your customers and employees or to know more about your product. Furthermore, the tool allows you to distribute these surveys via multiple channels and help you reach your audience easily.
Moreover, SurveySparrow can help your company create a better relationship with your employees. For example, you can determine if they are happy with their workplace. Or if they are satisfied by the conditions your company is offering. Or maybe, find out what they need to work better.
Furthermore, for your customers, SurveySparrow allows you to engage with them and discover the flaws of your products and services. In addition, you can collect feedback from your clients on further improving them. Moreover, surveys allow you to determine what they like or dislike about your products and brand.
To sum up, here’s what SurveySparrow can do for you.
SurveySparrow Use-Cases
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Customer Experience
Optimize every touchpoint across your customer journey.
- Customer Effort Score (CES)
- Customer Satisfaction Score (CSAT)
- Net Promoter Score ® (NPS)
- Customer Exit Surveys
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Employee Experience
Engage your employees, & enhance productivity. Develop a high-performing culture.
- Recruitment & Pre-hire
- Employee 360 Assessment
- Employee Check-in
- Exit Interview Surveys
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Product Experience
Develop solutions, drive usage, & build loyalty. Deliver superior product experiences.
- Market Research Analysis
- Product-market Fit
- User Experience Feedback
- Product loyalty & satisfaction
SurveySparrow Products
Depending on needs, SurveySparrow has designed different kinds of products that will help everyone.
Enterprise Survey SoftwareWith this product from SurveySparrow, you can perform in-depth data analysis and easily create beautiful surveys. Moreover, you have a lot of great features to use.
NPS SoftwareThis product will help you grow your business with a continuous feedback loop. NPS is one of the finest customer loyalty barometers that companies are using around the world. Also, station feedback silos at all touchpoints, track and improve your Net Promoter Score, and enrich customer loyalty.
Offline SurveyFor all the digital things, we need an internet connection. Yet, SurveySparrow offers a product that allows you to create surveys offline. Once you connect, it will sync all the data to your database.
360 Assessment
With this 360 feedback product, you can have the bigger picture and increase the productivity of your employees.
Chatbot for websiteA chatbot for a website is a computer program that acts as a virtual assistant and guides users via text messages or voice-based conversations. Thus, it is a fully automated system that simulates real-life-like conversations through applications, table apps, or websites.
PanelThis product will allow you to get a custom-profiled audience from diverse demographics to suit the nature of your survey and many more.
SurveySparrow Features Detailed
Thus, now that you’ve found something about this tool and what it can do for your business, let’s see what great features SurveySparrow offers.
- Craft Beautiful Surveys
- Share Surveys
- Gain Rich Insights
- Recurring Surveys
- White Label Surveys
- Embedded Surveys
- Conversational Forms
- Mobile-first Surveys
- Sentiment Analysis (New)
- Journey Chart (New)
- Audience Management
- Smart Surveys
- Video Surveys
- Secure Surveys
- API, Webhooks, Integrations
- Survey Themes
- Accept Payments
- Custom Workflows
- Randomize Rank (New)
- Multiple File Upload (Coming)
SurveySparrow Detailed Integrations
For this tool to be complete and get the best of it, SurveySparrow offers many great integrations that will help you do more than you can imagine. From automation software, CRM, marketing, productivity, social media, and eCommerce to accounting and email marketing, SurveySparrow can be integrated with many available apps. For example, you can integrate SurveySparrow with:
- WooCommerce
- Shopify
- Mailchimp
- Monday.com
- Stripe
- WordPress
- Zapier (New)
- Power BI (New)
SurveySparrow Review Conclusion
SurveySparrow aims to help both by providing users with a crystal clear picture of their target audience’s sentiments and harnessing the power of feedback to steer their business toward a better, more promising direction. In other words, it is a great tool to have if you want to take the pulse of your customers or even find what your employees need.
It has many great features that will help you create and do more than simple survey forms. For example, you can boost your employees’ productivity with a tool like this. Or improve their work environment. On the other hand, with SurveySparrow, you can find out what your customers think about your product or service.
About the Authors
Editor
Ana Maria Stanciuc
Head of Content & Editor-in-Chief @ Tekpon
Writer
