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Userlist Reviews for 2025

Email automation that meets the challenges of B2B SaaS
User Score:
3.7/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology.
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What is Userlist?

Userlist is the best way for SaaS companies to send onboarding emails, segment their users based on their behavior, and see where their customers get stuck in the product. Choose the right channel (email or in-app messages) to deliver the right message at the right time. Track customer data as complex as you need. Onboard, engage, and nurture customers and marketing leads — under one roof.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business

Userlist Pricing

Starting From:
$ 149 /month
Pricing Model: Subscription
You can start using Userlist with their Basic plan for $149 /month or upgrade to $499 /month. Both plans have a 20% off if you buy annually.
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Free Version

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Userlist Features

  • Activity Dashboard
  • Campaign Management
  • Event Triggered Actions
  • API
  • Account Management
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Behavior Tracking
  • Churn Management
  • Click Tracking
  • Communication Management
  • Contact Database
  • Content Creation
  • Contextual Guidance
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Dynamic Content
  • Feedback Management
  • In-App Training
  • List Management
  • Live Chat
  • Onboarding
  • Reporting/Analytics
  • Tagging
  • Template Management
  • Usage Tracking/Analytics
  • User Onboarding
  • WYSIWYG Editor

User Sentiment - Userlist Reviews

3.7/5
Based on 14,415,334 user reviews across the web
AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.
What users love most
  • Behavior-Based Messaging

    Userlist allows users to trigger messages based on specific customer actions, improving personalization and engagement. This is particularly useful for onboarding new users or reactivating inactive ones.

  • Simplicity and Ease of Use

    Many users highlight the platform’s intuitive design and straightforward user experience, making setting up workflows and managing customer messaging easy.

  • Strong Customer Support

    Userlist is praised for its responsive support team, who are readily available to assist with technical issues and strategic guidance.

  • Advanced Features

    Userlist includes lifecycle automation, broadcast emails, and built-in templates that simplify creating complex workflows and managing user journeys.

  • Flexible Pricing

    Starting at $39/month with tiered plans, Userlist provides affordable options for businesses of all sizes, making it accessible to startups and growing companies.

Areas for Improvement
  • Limited Integrations

    While Userlist offers API integration and works well with tools like Segment, it has fewer built-in integrations than competitors, which may be a limitation for some users.

  • Lacks A/B Testing and Visual Workflow Builder

    Some advanced features, like A/B testing and visual workflow builders, are not included, which may limit users who require more detailed customization.

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Userlist Company Details

Company Name

Userlist, Inc.

Headquarters

United States

Website

userlist.com

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Userlist Alternatives

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Score: 4.5/5

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Score: 4.6/5

SharpSpring

Score: 4.6/5

ZonTools

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