Zoho CRM Plus Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Zoho CRM Plus?
Zoho CRM Plus is a comprehensive customer experience platform designed to unify sales, marketing, and service teams on a single interface. This platform ensures that all customer-facing teams can collaborate seamlessly, providing a 360-degree view of customers.
With Zoho CRM Plus, businesses can engage with customers across multiple channels, ensuring consistent and exceptional customer experiences. The platform integrates various tools, including sales automation, email marketing, visitor tracking, customer service, project collaboration, social media management, customer surveys, and in-depth analytics. Zia, Zoho’s AI assistant, further enhances the platform by predicting business trends and providing intelligent insights.
Zoho CRM Plus is not just a CRM; it’s a holistic solution that bridges the gap between different departments, ensuring that the customer remains at the center of every interaction.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Zoho CRM Plus Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Zoho CRM Plus Features
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- API
- Campaign Management
- Client Portal
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Email Marketing
- Live Chat
- Performance Metrics
- Referral Tracking
- Reporting & Statistics
- Social Media Integration
- Workflow Management
- Sentiment Analysis
- Multi-Channel Marketing
- Surveys & Feedback
- Membership Management
- Real Time Analytics
- Multi-Channel Communication
- Content Creation
- Multi-Language
- Social Promotion
- Customer Experience Management
- Chat/Messaging
- Survey/Poll Management
- Third Party Integrations
- Multi-Campaign
- Knowledge Management
- CRM
- Search/Filter
- Multi-Channel Data Collection
- Negative Feedback Management
- Real Time Reporting
- Predictive Analytics
- Member Portal
- Rewards Management
- Engagement Tracking
- Churn Management
- Real Time Notifications
- Feedback Management
- Customer History
- Reporting/Analytics
- Gamification
- Text Analysis
- Widgets
- SMS Messaging
User Sentiment - Zoho CRM Plus Reviews
-
Customizability and Integration
Users appreciate the unmatched ability to customize Zoho CRM to their specific needs and its excellent integration with other Zoho apps, enhancing operational efficiency and data management.
-
Value for Money
Zoho CRM Plus is considered to offer great value, potentially saving organizations tens of thousands each year compared to other CRM solutions.
-
Unified Interface
The suite provides a unified interface for accessing multiple Zoho products, making it easy to switch between apps and administer, which users find very convenient.
-
Ease of Use
The platform is praised for its intuitive setup and user-friendly GUI, making it accessible even to those new to CRM systems.
-
Feature-rich
Zoho CRM Plus comes with a comprehensive set of features including sales automation, marketing automation, and customer support functionalities. Users find these features impressive and beneficial for their business processes.
-
Learning Curve
Despite its customizability, there is a significant learning curve to effectively utilize the full range of features offered by Zoho CRM Plus. Users suggest that having an IT-savvy administrator could be necessary to get the best out of the software.
-
Integration with External Services
While Zoho CRM Plus integrates well with other Zoho apps, users have reported challenges with integrating and syncing with external services like Gsuite, noting limitations such as inferior email functionality within the CRM.
-
Overwhelming Options for New Users
New users may find the wide array of options and functionalities overwhelming, with suggestions for Zoho to provide a more visual and simplified explanation of how different services connect and work together.
-
Customization Complexity
The high level of customization available is a double-edged sword, as it can make initial setup and learning difficult for users without technical expertise.
Leave a Review
Zoho CRM Plus Company Details
Company Name
Zoho
Headquarters
India
Website
zoho.com
Own this Software?
Zoho CRM Plus vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareZoho CRM Plus Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.