Zoho CRM Plus Reviews for 2025
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What is Zoho CRM Plus?
Zoho CRM Plus is a comprehensive customer experience platform designed to unify sales, marketing, and service teams on a single interface. This platform ensures that all customer-facing teams can collaborate seamlessly, providing a 360-degree view of customers.
With Zoho CRM Plus, businesses can engage with customers across multiple channels, ensuring consistent and exceptional customer experiences. The platform integrates various tools, including sales automation, email marketing, visitor tracking, customer service, project collaboration, social media management, customer surveys, and in-depth analytics. Zia, Zoho’s AI assistant, further enhances the platform by predicting business trends and providing intelligent insights.
Zoho CRM Plus is not just a CRM; it’s a holistic solution that bridges the gap between different departments, ensuring that the customer remains at the center of every interaction.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Zoho CRM Plus Pricing
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Zoho CRM Plus Features
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- API
- Campaign Management
- Client Portal
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Email Marketing
- Live Chat
- Performance Metrics
- Referral Tracking
- Reporting & Statistics
- Social Media Integration
- Workflow Management
- Sentiment Analysis
- Multi-Channel Marketing
- Surveys & Feedback
- Membership Management
- Real Time Analytics
- Multi-Channel Communication
- Content Creation
- Multi-Language
- Social Promotion
- Customer Experience Management
- Chat/Messaging
- Survey/Poll Management
- Third Party Integrations
- Multi-Campaign
- Knowledge Management
- CRM
- Search/Filter
- Multi-Channel Data Collection
- Negative Feedback Management
- Real Time Reporting
- Predictive Analytics
- Member Portal
- Rewards Management
- Engagement Tracking
- Churn Management
- Real Time Notifications
- Feedback Management
- Customer History
- Reporting/Analytics
- Gamification
- Text Analysis
- Widgets
- SMS Messaging
User Sentiment - Zoho CRM Plus Reviews
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Customizability and Integration
Users appreciate the unmatched ability to customize Zoho CRM to their specific needs and its excellent integration with other Zoho apps, enhancing operational efficiency and data management.
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Value for Money
Zoho CRM Plus is considered to offer great value, potentially saving organizations tens of thousands each year compared to other CRM solutions.
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Unified Interface
The suite provides a unified interface for accessing multiple Zoho products, making it easy to switch between apps and administer, which users find very convenient.
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Ease of Use
The platform is praised for its intuitive setup and user-friendly GUI, making it accessible even to those new to CRM systems.
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Feature-rich
Zoho CRM Plus comes with a comprehensive set of features including sales automation, marketing automation, and customer support functionalities. Users find these features impressive and beneficial for their business processes.
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Learning Curve
Despite its customizability, there is a significant learning curve to effectively utilize the full range of features offered by Zoho CRM Plus. Users suggest that having an IT-savvy administrator could be necessary to get the best out of the software.
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Integration with External Services
While Zoho CRM Plus integrates well with other Zoho apps, users have reported challenges with integrating and syncing with external services like Gsuite, noting limitations such as inferior email functionality within the CRM.
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Overwhelming Options for New Users
New users may find the wide array of options and functionalities overwhelming, with suggestions for Zoho to provide a more visual and simplified explanation of how different services connect and work together.
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Customization Complexity
The high level of customization available is a double-edged sword, as it can make initial setup and learning difficult for users without technical expertise.
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Zoho CRM Plus Company Details
Company Name
Zoho
Headquarters
India
Website
zoho.com
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