Best Help Desk Software
What Is A Help Desk Software?
Help desk software helps organize, manage, and respond to internal and external service requests. Customer inquiries are often submitted through multiple channels, such as email, phone, or social media. Customer service teams use help desk software solutions to streamline support processes. This system also provides analytics on customer engagement across all communication channels.
Help desk software is a single point of contact that offers centralized information. It accomplishes this with capabilities for prioritization, service level management, categorization, ticket management, automated routing, and escalation. It also provides support management services to handle an organization’s externally submitted inquiries.
Help desk software can have several tools, such as a shared inbox, software for a knowledge base, and a live chat service. A product must meet the below-mentioned criteria to be eligible for the Help Desk category:
- Create tickets for support agents to handle inquiries from external customers.
- Email inquiries combined with a customer portal
- Give tickets to support staff so they can respond quickly
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Trengo is a customer service software that centralizes communication from various channels into a single platform, facilitating more efficient and collaborative customer service experiences.
The plat...
Learn more about Trengo
Observe.ai is an AI-powered help desk platform designed to enhance contact center performance and drive business outcomes. The platform utilizes a proprietary, industry-first contact center Large Lan...
Learn more about Observe.ai
Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized customer service through email, live chat, WhatsApp, and voice, as well as au...
Learn more about Hiver
Salesforce Service Cloud is a comprehensive customer service platform that enables companies to offer their clients individualized and effective support. It gives support teams a detailed picture of ...
Learn more about Salesforce Service Cloud
Gladly is a people-centered customer service software designed to foster lifelong customer loyalty at scale. The platform combines AI and human agents to provide 5-star service around the clock, addr...
Learn more about Gladly
Radiance Commerce is a live chat software and help desk solution that leverages Conversational AI and generative AI to enhance customer experiences and drive sales. With Radiance SmartChat, pow...
Learn more about Radiance Commerce
Crisp is a help desk software and live chat platform designed to enhance customer interactions. It offers various features to improve customer service, marketing, and sales.
The Crisp Shared Inbox co...
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Alhena AI (formerly Gleen) is an advanced artificial intelligence platform offering a suite of tools designed to enhance customer engagement and streamline support operations for businesses. Its key ...
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Capacity is a cutting-edge helpdesk automation platform designed to streamline operations and enhance productivity across various business sectors. This intuitive software leverages AI to provide ins...
Learn more about Capacity
ManageEngine ServiceDesk Plus MSP
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ManageEngine ServiceDesk Plus MSP is a robust IT service management (ITSM) software tailored specifically for managed service providers (MSPs). This all-in-one suite encompasses a range of essential ...
Learn more about ManageEngine ServiceDesk Plus MSP
Botnation AI is a dynamic and versatile chatbot creation platform designed to revolutionize customer relations and streamline business processes through the power of conversational AI. Its key featur...
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Dashly is a robust and versatile Help Desk Software that aims to enhance customer support and engagement for businesses. Dashly offers a comprehensive suite of tools and functionalities designed to s...
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Dixa is a conversational customer service platform that enables teams to create effortless service experiences for customers, fostering loyalty at scale. It offers an all-in-one solution for customer...
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Nexoid is a flexible, cost-effective ERP system offering advanced enterprise resource planning solutions. It provides unparalleled speed, security, and distribution through Amazon AWS-backed architec...
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24Cevent is an intelligent incident management and automatic notification software designed to streamline IT monitoring and response processes. It integrates various monitoring tools to centralize al...
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LiveHelpNow is a live chat and help desk platform that offers industry-leading tools to improve customer support and satisfaction. It provides omnichannel communication, support ticket management, se...
Learn more about LiveHelpNow
ClickDesk is a Help Desk/Live Chat Software that aims to convert website visitors into happy customers. Trusted by over 185,429 businesses worldwide, it offers various features to enhance customer co...
Learn more about ClickDesk
Callin is an AI-powered voice assistant platform designed to enhance business communications and customer service. It offers several AI agents, such as Lisa and Alicia, that can handle inbound and ou...
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Personal AI is a platform that allows users to create and train their own digital twins using proprietary small language models. These AI models can be customized and trained to retain and utilize pe...
Learn more about Personal AI
Dialics, developed by Klodyme, is an innovative call-tracking solution designed to empower businesses with the ability to monitor, analyze, and optimize their marketing campaigns. This software stand...
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About the Authors
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Cristiana Trifu
Copywriter @ UM Worldwide
SaaS Content Writer
Cristiana Trifu is a talented and versatile copywriter who helps create brand narratives at Universal McCann. With a keen eye for detail and a knack for crafting compelling messages, Cristiana has quickly contributed significantly to various high-impact marketing campaigns.
