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Observe.ai

Tekpon Score
8.6

Observe.ai Reviews

& Product Details

What is Observe.ai?

Observe.ai is an AI-powered help desk platform designed to enhance contact center performance and drive business outcomes. The platform utilizes a proprietary, industry-first contact center Large Language Model (LLM) based on 30 billion parameters to analyze 100% of customer interactions across all channels, uncovering crucial insights, identifying trends, opportunities, and risks, and offering a comprehensive understanding of your business operations.

Observe.ai empowers front-line teams with real-time guidance, targeted coaching, and automated workflows driven by Generative AI, leading to significant improvements in performance. This platform’s insights help drive informed business decisions that can resolve product issues, optimize marketing campaigns, and streamline processes.

The platform is applicable in multiple sectors, including financial services, insurance, collections, healthcare, and retail, providing solutions that elevate sales performance, ensure compliance, improve customer service, and increase operational efficiency.

Best For

Contact Center Conversation Intelligence Software
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Observe.AI

  • Located In

    United States

  • Website

    observe.ai

Starting from:

Custom

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

This tool doesn't have a publicly showed pricing. To get more info, get in contact with their sales team.

  • Access Controls/Permissions
  • Call Monitoring
  • Call Recording
  • Call Center Management

Additional Features

  • API
  • Audio Capture
  • Automatic Transcription
  • Business Coaching
  • Call Reporting
  • Call Tracking
  • Compliance Management
  • Customer Experience Management
  • Feedback Management
  • Monitoring
  • Natural Language Processing
  • Performance Metrics
  • Progress Tracking
  • Real Time Data
  • Real Time Monitoring
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Speech-to-Text Analysis
  • Third Party Integrations

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