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LiveHelpNow

Tekpon Score
8.3

LiveHelpNow Reviews

& Product Details

What is LiveHelpNow?

LiveHelpNow is a live chat and help desk platform that offers industry-leading tools to improve customer support and satisfaction. It provides omnichannel communication, support ticket management, self-service solutions, and features for lead generation.

The platform includes chat tools with features such as chat sneak peek, language translation, secure file sharing, AI-driven suggestions, video chat, and automations. Insights and analytics provide visibility into agent performance and customer behavior.

The platform also offers an AI chatbot for 24/7 lead generation. LiveHelpNow integrates with various CRM, CMS, and social media platforms. It provides a unified inbox, conversion tracking, ironclad security for sensitive information, and offers free training and support. Customer testimonials highlight the platform’s effectiveness in improving performance and customer service. LiveHelpNow helps businesses streamline support, gather customer insights, and provide outstanding service.

Best For

Help desk & live chat solution for customer service.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    LiveHelpNow

  • Located In

    United States

  • Website

    livehelpnow.net

Starting from:

$21 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

This tool has five plans. Free, Live Chat for 21 USD, Ticket Management for 21 USD, Knowledge Base for 21 USD, and Call Management for 9 USD. All prices are costs per agent. For more info, check on their website.

  • Activity Dashboard
  • Auto-Responders
  • Workflow Management
  • Transcripts/Chat History
  • Surveys & Feedback
  • Real Time Notifications
  • Real Time Analytics
  • Personalization
  • Offline Form
  • Multi-Channel Communication
  • Mobile Access
  • Geotargeting
  • File Sharing
  • File Management
  • Email Management
  • Customizable Branding
  • Contact Management
  • API
  • Chat/ Messaging

Additional Features

  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Customer Communication
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customer Experience Management
  • Multi-Language
  • Customer History
  • Customer Service Analytics
  • Real Time Data
  • Real Time Monitoring
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Insurance Industry
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Management
  • Performance Metrics
  • Proactive Chat
  • Promotions Management
  • Queue Management
  • Website Integration
  • Website Visitor Tracking
  • Real Time Reporting
  • Real-Time Chat
  • Video Conferencing
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Workflow Configuration
  • Social Promotion
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Assistant
  • Voice Mail
  • Widgets

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