Nextiva

Category VoIP
Reviewed by Rashi
Updated Apr 12th, ’22
Tekpon Score
8.9

Nextiva Review

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Are you looking for a unified platform that combines all your business-related work? Nextiva got you covered. It is a tool that combines business phone, video conferencing, collaboration, and customer management. Its plans provide simple calling, faxing, and video conferencing. They can also scale up to feature customer support capabilities like name analytics, computerized voicemail transcription, customer support price tag, and income monitoring solution. Founded in 2006, the Nextiva business enterprise is centered in Scottsdale, Arizona, and has workplaces withinside the U.S., Ukraine, and Mexico. So without further ado, let us dig into the review.

UI/UX
9.0
Ease of use
9.0
Value for Money
8.5
Features
9.0
Customer Support
9.0
Pricing Details

Starting from: $24.95/month

Pricing Model: Per 100 users

Yes, has free trial

No free version

PROs
  • Unlimited calling within the U.S. and Canada
  • All plans include video calling
  • 24/7 customer support
CONs
  • Expensive Plans
  • Limited Integrations
Best for
  • StartUps
  • Small business
  • Medium business
  • Large enterprises
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad

Nextiva – business phone software

Nextiva is a platform that brings communications collectively with enterprise applications, intelligence, and automation. This allows agencies to speak and construct deeper connections with their clients. The platform brings all communique channels — voice, video, collaboration, SMS, chat, and surveys — collectively in a single place. This allows agencies to access the statistics to offer remarkable patron studies and force enterprise results. In addition, intelligence and automation are constructed to pay attention to supporting clients.

It’s smooth to set up, use, and manage, so no technical know-how is required. And you may upload applications, along with income and carrier productiveness tools, at any time.

Nextiva prides itself on Amazing Service® and unbeatable reliability. Nextiva has had 0 outages because of 2018 — keeping genuine to its promise of 99.999% uptime — all while serving over 100,000 clients with over 1 billion conversations a year at the maximum dependable community within the industry. Enterprises consider Nextiva’s platform for its safety and integrity. Nextiva’s records facilities are ISO/IEC 20071 certified, and its platform is compliant with SOC 2. Nextiva additionally gives answers that observe PCI and HIPAA.

In 2020, Nextiva introduced a partnership with the Pac-12 because the Official Communications Partner of the convention and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions,” Nextiva connects champions in enterprise and schooling with its main enterprise communications platform.

What is Nextiva used for? 

If you select Nextiva, you may make limitless calls to any phone withinside the US or Canada. Its real-time presence also lets you look at which of your contacts is presently available, even as the decision queue lets you address calls at some point in busy times.

Depending on the plan you select, you can take advantage of this selection. Although a while in an assembly may be limitless, the range of contributors might be constrained to 250 if you choose the Professional plan. Like maximum video conferencing solutions, Nextiva lets you proportion displays and documents at some point in your meetings. You also can use Nextiva’s video characteristics to live stream digital activities and webinars. If you get hold of a voicemail, the tool may bring the message to your email’s inbox without delay. And the software program additionally offers you the cap potential to report your outgoing voicemail message.

Contact center Nextiva review

If you select Nextiva, you may ship and get hold of a vast range of textual content messages with your customers, which may permit you to carry out duties consisting of handing over updates and scheduling appointments. If you’re chairing a meeting, this selection will assist you in installing a committed line for this event. As properly as putting those conferences up, you may slight your meetings and report them in HD.

The software program additionally lets you ship and get hold of limitless faxes as you’ll with email. Moreover, you’ll get hold of a textual content alert every time a brand new fax arrives. Suppose you select one of the greater steeply-priced Enterprise or Ultimate packages. In that case, you may additionally take advantage of voice analytics and voicemail transcription features, which assist you in maintaining complete written facts of your calls.

The company’s Sales Pipeline CRM lets you create and control contacts and accounts, in addition to seeing a consolidated view of all of your conversations with the client. Furthermore, should you select the Ultimate plan, you’ll advantage from automatic surveys and analytics associated with your customers’ trips via the income process, which may offer priceless insights into your users’ behavior.

Nextiva Features 

Nextiva, has the following set of capabilities:

  • Pop-up Chat
  • Notifications
  • In-App Messaging
  • Software Pairing
  • Browser Extension
  • Individual Download
  • Phone Calls
  • Video Calls
  • Instant Messaging
  • Screen Sharing
  • Conference Calls
  • Desk-to-Desk Calls

Now let us have a detailed look into some of the amazing features of this VoIP software program:

  • VoIP Calling

Nextiva’s VoIP call center machine can deal with excessive name volumes for customer support and customer service settings. It gives computerized options, customer service, and self-service to assist corporations store on worker expenses. The call center is prepared with easier, extra powerful use and advanced efficiency. Options like name recording, automated name distribution, and speak to routing make certain that clients have a nice revel in even as crew individuals offer nice service. This call center system means Nextiva is appropriate for even the specified, excessive-extent customer support needs and technical support name centers.

  • Sales CRM Pipeline

The CRM is ready with precious synthetic intelligence like customer pleasure scoring, and keyword seeks and evaluation to streamline and enhance a team’s work effectiveness. With stay income forecasting, automatic reminders, and 360-diploma pipeline visuals, groups can ensure that leads aren’t omitted and may maximize opportunities. The CRM is likewise absolutely customizable. Rather than investing in a VoIP carrier and a separate CRM, Nextiva can condense the services of the one. Businesses can control patron engagement across email, phone, survey, and chat with Nextiva for maximized consistency and effectiveness.

  • Phone Services and Communication App

The Nextiva phone carrier has masses of functions perfect for maximum small businesses. Text messaging, voicemail to email processing, name queuing, and limitless calling suggest this carrier meets maximum small commercial enterprise needs. The Nextiva car attendant characteristic could make for clean name routing, and automated name forwarding guarantees performance in your commercial enterprise. The Nextiva computer app or Android and iOS app permits customers to work from any region and boost productivity. Users can call, conference, chat, video, and proportion displays with the app, whether or not on a one-on-one or a collection call.

Nextiva Pricing 

Nextiva gives four package deal tiers appropriate for a smaller business’s extra fundamental needs, income productiveness, and price tag control capabilities that might benefit a larger enterprise. Plans are appropriate for smaller groups in addition to a good deal of large operations. They additionally run unique offers often so that you can keep on their ordinary pricing below:

The bundle pricing displays a per-consumer, according to per-month cost, billed month-to-month or annually. That pricing will increase for smaller groups, even as large groups see a decrease according to-consumer, per-month cost. For example, the Essential plan costs $23.95 according to the consumer monthly for groups of 1 to four, billed annually. Teams of one hundred or extra are presented an extra low-cost fee of $17.ninety five according to the consumer according to month, billed annually.

These plans provide a respectable price for the cost. Even the Essential plan consists of extra superior functions like voicemail to email notifications and a cell and laptop app. Pricing stages begin at one, five, 20, and one hundred seats, so commercial enterprise proprietors will need to check the pricing shape carefully. However, a commercial enterprise that meets the desired seat numbers for the following better plan can get the fine price out of a Nextiva plan.

  • Nextiva Essential Pricing

The Nextiva Essential plan offers the whole thing a smaller commercial enterprise wishes to get commenced. In addition to extra primary functions, like limitless voice and video calling, the plan has perks like voicemail to email notifications and 24/7 client support. This one is ideal for smaller corporations getting commenced with VoIP or transferring offerings from every other provider. It offers the necessities and extra at a realistic charge, even for start-ups and small operations.

  • Nextiva Professional Pricing

The Nextiva Professional plan is designed for smaller groups however gives extra versatility to the Essential plan. Highlights consist of limitless convention calls with as many as forty individuals and limitless video conferencing with 250 individuals. This extra complete plan additionally consists of an expert setup, and its integrations with structures like Salesforce and HubSpot make it a realistic preference for income and advertising groups. Moreover, it gives an effective array of functions for the charge.

  • Nextiva Enterprise Pricing

The Enterprise plan is designed for small and medium groups. It gives equal functions because the Professional plan consists of precious accessories like limitless video convention and voice recording with limitless individuals. This plan integrates functions with Microsoft Teams, Oracle Sales Cloud, and ServiceNow, an extra flexible and streamlined option. Nextiva notes that the Enterprise plan is its famous maximum plan, and it’s smooth to look at why. The greater capability gives time-saving and automation blessings precious for large groups.

  • Nextiva Ultimate Pricing

The Ultimate plan is good for big enterprises. It gives all the different three plans’ functions, plus income productivity, ticket, and pipeline management. The Ultimate plan is the maximum high-priced option, and it surely doubles as an income and advertising tool. So it’s best for big groups with sizeable income and advertising wishes.

Nextiva Alternatives 

Nextiva Alternatives that are available in the market are listed down below:

Nextiva vs. RingCentral

RingCentral is the most affordable all-in-one business solution for enterprises with less than ten users. Unlike Nextiva, RingCentral now no longer includes video calling with its introductory plan. Both provide simple commercial enterprise VoIP smartphone offerings and may accommodate the desires of maximum small organizations. RingCentral’s Essentials plan best gives up to twenty customers while Nextiva can accommodate over one hundred customers. For small organizations, costs might be pretty equivalent. However, huge organizations that may employ Nextiva’s Essentials plan will shop money.

Neither commercial enterprise phone company gives integrations on their base plan. However, if you upgrade, RingCentral gives extra software program integrations than Nextiva, along with Microsoft 365, Google Workspace, Slack, and famous CRMs like Salesforce, Zendesk, Microsoft Dynamics, and ServiceNow.

RingCentral’s cognizance appears to be extra on superior phone offerings and gives capabilities like hot-desking, multi-degree auto attendant, and handling (monitor, whisper, barge, takeover). As a result, it can be a higher choice in case you’re seeking out extra strong name control.

Nextiva, on the opposite hand, has a more potent cognizance of usual client providers, with capabilities like income productivity, pipeline, provider productivity, and price tag control in addition to automatic surveys and client adventure analytics. Therefore, you may need to recollect Nextiva if your desires are extra geared toward a detailed client provider.

Nextiva Review Conclusions 

Nextiva gives a modernized, tremendously dependable smartphone carrier that is going some distance past the standard services of a VoIP carrier. With alternatives like a CRM, the conversation platform Co space, a name center, and more, Nextiva facilitates organizations to improve all operations factors for streamlined productiveness and usual progressed performance. Suitable for each small organization and big enterprise, Nextiva is a one-forestall keep for conversation, income, advertising, and customer support needs.

The Ultimate plan is the maximum high-priced option, and it sincerely doubles as an income and advertising tool. It’s perfect for big groups with massive income and advertising needs. So get started today!