3CX Reviews for 2025
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What is 3CX?
3CX is a software-based PBX solution that enables businesses to engage with their customers via voice, video, and chat. Call records and reporting are included, along with advanced queue techniques and integration with different CRMs.
Using call workflows, the VoIP software provides one interface for responding to live chat, Facebook messaging, and SMS from customers. This eliminates time-consuming processes for agents. It can be set up locally or in the cloud, and free iOS and Android mobile apps are available for remote access.
It provides infinite user video conferencing and collaboration thanks to its app-free web conferencing, document sharing, and remote help solutions. By replacing conventional PBXs, it also delivers financial savings, enabling businesses of all sizes to lower telecom expenses, increase employee productivity, and improve customer experience.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
3CX Pricing
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3CX Features
- Alerts/Notifications
- Automated Attendant
- Call Conferencing
- Call Monitoring
- Call Queuing
- Call Recording & Rating
- Call Routing
- Call Forwarding
- Contact Management
- Interactive Voice Response
- SIP Trunking
- Transcriptions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Activity/News Feed
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Auto-Responders
- Blended Call Center
- Automated Routing
- Call Center Management
- Call Disposition
- Automatic Call Distribution
- Call Logging
- Call Reporting
- CRM
- Call Scripting
- Call Tracking
- Calendar Sync
- Callback Scheduling
- Caller ID
- Chat Transcript
- Caller Profiles
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Customer History
- Customizable Branding
- Data Import/Export
- Customizable Caller ID
- Customizable Reports
- Drag & Drop
- Employee Directory
- Fax Management
- File Transfer
- Help Desk Management
- Hotkeys
- Inbound Call Center
- Interaction Tracking
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Multi-User Collaboration
- Multiple Parties
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Predictive Dialer
- Proactive Chat
- Progress Tracking
- Real-Time Analytics
- Real-Time Data
- Progressive Dialer
- Real-Time Monitoring
- Real-Time Notifications
- Purchasing & Receiving
- Real-Time Chat
- Real-time Consumer-facing Chat
- Queue Management
- Real-time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Telemarketing Management
- Text to Speech
- Third-Party Integrations
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP Connection
- Voice Mail
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3CX Company Details
Company Name
3CX
Headquarters
Cyprus
Website
3cx.com
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