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Hiver Reviews for 2025

Gmail-based helpdesk.
Tekpon Score:
4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Hiver?

Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized customer service through email, live chat, WhatsApp, and voice, as well as automate workflows, track team workload, and performance, and ensure SLA compliance.

The software integrates with popular apps like Asana, Jira, and Salesforce, and it includes an AI bot that helps you close non-actionable customer emails faster. It also allows teams to create a knowledge base, allowing customers to self-serve and assisting reps in deflecting repetitive queries.

Furthermore, it is both simple to use and extremely powerful. Most teams learn how to use it in minutes with no or little assistance. Hiver assists over 1500 businesses, ranging from new-age unicorns to traditional enterprises, in providing a better customer experience. It powers companies such as Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business

Hiver Pricing

Starting From:
$ 19 /user/month
Pricing Model: Subscription
Hiver offers three pricing plans for its customer service software: Lite ($19/user/month), Pro ($49/user/month), and Elite ($69/user/month). All plans come with a 7-day free trial, with no credit card required. Annual plans have a 20% discount. Hiver also offers custom plans for non-profit organizations.
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Free Version

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Hiver Features

  • Access Controls/Permissions
  • Activity Dashboard
  • Task Management
  • Assignment Management
  • Reporting & Statistics
  • Call Routing
  • Chat/Messaging
  • Transcripts/Chat History
  • Support Ticket Management
  • Performance Management
  • Call Center Management
  • Live Chat
  • Collaboration Tools
  • Configurable Workflow
  • Inbox Management
  • Communication Management

Hiver Integrations

  • Aircall

    VoIP Software

  • Asana

    Project Management Software

  • Jira

    Project Management Software

  • Salesforce CRM

    CRM Software

  • Zapier

    Data Integration Software

  • Slack

    Team Collaboration Software

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Hiver Company Details

Company Name

Hiver

Headquarters

United States

Website

hiverhq.com

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Hiver vs. Similar Products

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Hiver Alternatives

Helpshift

Score: 4.4/5

Talkdesk

Score: 4.5/5

Deskpro

Score: 4.5/5

Vision Helpdesk

Score: 4.6/5

ProProfs Help Desk

Score: 4.6/5

Groove HQ

Score: 4.6/5

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