Continue with LinkedIn
or
Recover my Password
Submit your Tekpon Account E-mail address and you will receive an email with instructions to reset your password.

Hiver Reviews for 2025

Gmail-based helpdesk.
Tekpon Score:
4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology.
Need help with procurement?

Save 40% on your SaaS stack with expert guidance

You tell us what you need. We deliver the right tools at the best price. Fast. Independent. Hassle-free.

Your Credentials

Tell us who you are

Your Business

Tell us about your Company

Tell Us Your Software Needs

Share your requirements and let our procurement experts help you find the best software deals, negotiate renewals, or compare alternatives — tailored to your business goals.

Please, wait!

Processing

Step
1 / 3
Back
Next Step

Disclaimer

By submitting this form, you agree to be contacted by the Tekpon Team and our Partners.

*Required fields!

Free Consultation

What is Hiver?

Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized customer service through email, live chat, WhatsApp, and voice, as well as automate workflows, track team workload, and performance, and ensure SLA compliance.

The software integrates with popular apps like Asana, Jira, and Salesforce, and it includes an AI bot that helps you close non-actionable customer emails faster. It also allows teams to create a knowledge base, allowing customers to self-serve and assisting reps in deflecting repetitive queries.

Furthermore, it is both simple to use and extremely powerful. Most teams learn how to use it in minutes with no or little assistance. Hiver assists over 1500 businesses, ranging from new-age unicorns to traditional enterprises, in providing a better customer experience. It powers companies such as Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business

Hiver Pricing

Starting From:
$ 19 /user/month
Pricing Model: Subscription
Hiver offers three pricing plans for its customer service software: Lite ($19/user/month), Pro ($49/user/month), and Elite ($69/user/month). All plans come with a 7-day free trial, with no credit card required. Annual plans have a 20% discount. Hiver also offers custom plans for non-profit organizations.
Free Trial
Free Version

Looking to Save Time & Money

Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.

  • Stack Audit
  • Cost Reduction
  • Expert Team
Optimize My Stack

Hiver Features

  • Access Controls/Permissions
  • Activity Dashboard
  • Task Management
  • Assignment Management
  • Reporting & Statistics
  • Call Routing
  • Chat/Messaging
  • Transcripts/Chat History
  • Support Ticket Management
  • Performance Management
  • Call Center Management
  • Live Chat
  • Collaboration Tools
  • Configurable Workflow
  • Inbox Management
  • Communication Management

Hiver Integrations

  • Aircall

    VoIP Software

  • Asana

    Project Management Software

  • Jira

    Project Management Software

  • Salesforce CRM

    CRM Software

  • Zapier

    Data Integration Software

  • Slack

    Team Collaboration Software

Leave a Review

Tell us your opinion about Hiver and help others make informed decisions.
Account creation required to leave a review.

Hiver Company Details

Company Name

Hiver

Headquarters

United States

Website

hiverhq.com

Own this Software?

Hiver vs. Similar Products

Select up to 3 Software, to enable Comparison

Compare Selected Software

Hiver Alternatives

Helpshift

Score: 4.4/5

Talkdesk

Score: 4.5/5

Deskpro

Score: 4.5/5

Vision Helpdesk

Score: 4.6/5

ProProfs Help Desk

Score: 4.6/5

Groove HQ

Score: 4.6/5

Get Better Pricing on Hiver

Save 15-40% with expert negociation

Your Credentials

Tell us who you are

Your Business

Tell us about your Company

Tell Us Your Software Needs

Share your requirements and let our procurement experts help you find the best software deals, negotiate renewals, or compare alternatives — tailored to your business goals.

Please, wait!

Processing

Step
1 / 3
Back
Next Step

Disclaimer

By submitting this form, you agree to be contacted by the Tekpon Team and our Partners.

*Required fields!

Please, wait...

We are processing your request.

This website uses cookies

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

You can read more about all this at the following links.

Cookies Policy Privacy Policy

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

These trackers help us to measure traffic and analyze your behavior to improve our service.

These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.