Hiver Reviews for 2025
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What is Hiver?
Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized customer service through email, live chat, WhatsApp, and voice, as well as automate workflows, track team workload, and performance, and ensure SLA compliance.
The software integrates with popular apps like Asana, Jira, and Salesforce, and it includes an AI bot that helps you close non-actionable customer emails faster. It also allows teams to create a knowledge base, allowing customers to self-serve and assisting reps in deflecting repetitive queries.
Furthermore, it is both simple to use and extremely powerful. Most teams learn how to use it in minutes with no or little assistance. Hiver assists over 1500 businesses, ranging from new-age unicorns to traditional enterprises, in providing a better customer experience. It powers companies such as Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
Hiver Pricing
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Hiver Features
- Access Controls/Permissions
- Activity Dashboard
- Task Management
- Assignment Management
- Reporting & Statistics
- Call Routing
- Chat/Messaging
- Transcripts/Chat History
- Support Ticket Management
- Performance Management
- Call Center Management
- Live Chat
- Collaboration Tools
- Configurable Workflow
- Inbox Management
- Communication Management
Hiver Integrations
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Aircall
VoIP Software
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Asana
Project Management Software
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Jira
Project Management Software
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Salesforce CRM
CRM Software
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Zapier
Data Integration Software
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Slack
Team Collaboration Software
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Hiver Company Details
Company Name
Hiver
Headquarters
United States
Website
hiverhq.com
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