ManageEngine SupportCenter Plus Reviews for 2025
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What is ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus is a web-based customer support software designed to enhance customer service operations. It offers multi-channel support, including email, phone, portal, and social media, enabling a unified view of customer interactions.
The software automates request tracking, provides a customizable self-service portal, manages accounts and contacts, and includes a knowledge base for quick resolution of common queries. It also features SLA management, time tracking, billing, and detailed reporting and dashboards.
SupportCenter Plus is available in three editions: Standard, Professional, and Enterprise, catering to various business needs. This solution aims to improve customer satisfaction by streamlining support processes and providing superior customer experiences.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
ManageEngine SupportCenter Plus Pricing
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ManageEngine SupportCenter Plus Features
- Activity Dashboard
- Client Portal
- Contact Management
- Customer Database
- Feedback Management
- Interaction Tracking
- Live Chat
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Performance Metrics
- Multi-Channel Communication
- Complaint Monitoring
- Service Level Agreement (SLA) Management
- Mobile Alerts
- Survey/Poll Management
- Surveys & Feedback
- Real Time Analytics
- Customer Communication
- Real-time Consumer-facing Chat
- Knowledge Base Management
- Knowledge Management
- Survey Builder
- Third-Party Integrations
- Reporting/Analytics
- Alerts/Notifications
- Real Time Reporting
- Real Time Data
- Multiple User Accounts
- Multi-Channel Distribution
- Multi-Language
- Mobile Access
- Mobile Interface
- Data Analysis Tools
- Dashboard
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ManageEngine SupportCenter Plus Company Details
Company Name
ManageEngine
Headquarters
United States
Website
manageengine.com
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