ManageEngine SupportCenter Plus Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus is a web-based customer support software designed to enhance customer service operations. It offers multi-channel support, including email, phone, portal, and social media, enabling a unified view of customer interactions.
The software automates request tracking, provides a customizable self-service portal, manages accounts and contacts, and includes a knowledge base for quick resolution of common queries. It also features SLA management, time tracking, billing, and detailed reporting and dashboards.
SupportCenter Plus is available in three editions: Standard, Professional, and Enterprise, catering to various business needs. This solution aims to improve customer satisfaction by streamlining support processes and providing superior customer experiences.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
ManageEngine SupportCenter Plus Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
ManageEngine SupportCenter Plus Features
- Activity Dashboard
- Client Portal
- Contact Management
- Customer Database
- Feedback Management
- Interaction Tracking
- Live Chat
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Performance Metrics
- Multi-Channel Communication
- Complaint Monitoring
- Service Level Agreement (SLA) Management
- Mobile Alerts
- Survey/Poll Management
- Surveys & Feedback
- Real Time Analytics
- Customer Communication
- Real-time Consumer-facing Chat
- Knowledge Base Management
- Knowledge Management
- Survey Builder
- Third-Party Integrations
- Reporting/Analytics
- Alerts/Notifications
- Real Time Reporting
- Real Time Data
- Multiple User Accounts
- Multi-Channel Distribution
- Multi-Language
- Mobile Access
- Mobile Interface
- Data Analysis Tools
- Dashboard
Leave a Review
ManageEngine SupportCenter Plus Company Details
Company Name
ManageEngine
Headquarters
United States
Website
manageengine.com
Own this Software?
ManageEngine SupportCenter Plus vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareManageEngine SupportCenter Plus Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.