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ManageEngine SupportCenter Plus

Tekpon Score
8.9

ManageEngine SupportCenter Plus Reviews

& Product Details

What is ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is a web-based customer support software designed to enhance customer service operations. It offers multi-channel support, including email, phone, portal, and social media, enabling a unified view of customer interactions.

The software automates request tracking, provides a customizable self-service portal, manages accounts and contacts, and includes a knowledge base for quick resolution of common queries. It also features SLA management, time tracking, billing, and detailed reporting and dashboards.

SupportCenter Plus is available in three editions: Standard, Professional, and Enterprise, catering to various business needs. This solution aims to improve customer satisfaction by streamlining support processes and providing superior customer experiences.

Found in these Categories

Best For

Web based customer support.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    ManageEngine

  • Located In

    United States

  • Website

    manageengine.com

Starting from:

$995 /10 Support Representatives

Pricing Model: Subscription

Pricing Details:

ManageEngine SupportCenter Plus offers various subscription models across Standard, Professional, and Enterprise editions, tailored to different business needs and sizes. Pricing ranges based on the number of support representatives, with the Standard Edition starting at $995 for 10 representatives, and scales up to the Enterprise Edition at $24,995 for 100 representatives. Multi-language support and add-ons like CTI and Analytics Plus are available for an additional fee, enhancing the tool's functionality and support capabilities. For specific pricing, including addons and multi-language options, it's best to contact ManageEngine directly.

  • Activity Dashboard
  • Client Portal
  • Contact Management
  • Customer Database
  • Feedback Management
  • Interaction Tracking
  • Live Chat
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management

Additional Features

  • Performance Metrics
  • Multi-Channel Communication
  • Complaint Monitoring
  • Service Level Agreement (SLA) Management
  • Mobile Alerts
  • Survey/Poll Management
  • Surveys & Feedback
  • Real Time Analytics
  • Customer Communication
  • Real-time Consumer-facing Chat
  • Knowledge Base Management
  • Knowledge Management
  • Survey Builder
  • Third-Party Integrations
  • Reporting/Analytics
  • Alerts/Notifications
  • Real Time Reporting
  • Real Time Data
  • Multiple User Accounts
  • Multi-Channel Distribution
  • Multi-Language
  • Mobile Access
  • Mobile Interface
  • Data Analysis Tools
  • Dashboard

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