Nextiva Reviews

Are you looking for a unified platform that combines all your business-related work? Nextiva got you covered. It is a tool that combines business phone, video conferencing, collaboration, and customer management. Its plans provide simple calling, faxing, and video conferencing. They can also scale up to feature customer support capabilities like name analytics, computerized voicemail transcription, customer support price tag, and income monitoring solution. Founded in 2006, the Nextiva business enterprise is centered in Scottsdale, Arizona, and has workplaces withinside the U.S., Ukraine, and Mexico. So without further ado, let us dig into the review.

Nextiva – business phone software

Nextiva prides itself on Amazing Service® and unbeatable reliability. The VoIP software has had 0 outages because of 2018 — keeping genuine to its promise of 99.999% uptime — all while serving over 100,000 clients with over 1 billion conversations a year at the maximum dependable community within the industry. Enterprises consider Nextiva’s platform for its safety and integrity. Nextiva’s records facilities are ISO/IEC 20071 certified, and its platform complies with SOC 2. Nextiva additionally gives answers that observe PCI and HIPAA.

In 2020, Nextiva introduced a partnership with the Pac-12 because the Official Communications Partner of the convention and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions,” Nextiva connects champions in enterprise and schooling with its main enterprise communications platform.

What is Nextiva used for? 

If you select Nextiva, you may make limitless calls to any phone withinside the US or Canada. Its real-time presence also lets you look at which of your contacts is presently available, even as the decision queue lets you address calls at some point in busy times.

Depending on the plan you select, you can take advantage of this selection. Although a while in an assembly may be limitless, the range of contributors might be constrained to 250 if you choose the Professional plan. Like maximum video conferencing solutions, Nextiva lets you proportion displays and documents at some point in your meetings. You also can use Nextiva’s video characteristics to live stream digital activities and webinars. If you get hold of a voicemail, the tool may bring the message to your email inbox without delay. And the software program additionally offers you the cap potential to report your outgoing voicemail message.

If you select Nextiva, you may ship and get hold of a vast range of textual content messages with your customers, which may permit you to carry out duties consisting of handing over updates and scheduling appointments. If you’re chairing a meeting, this selection will assist you in installing a committed line for this event. As properly as putting those conferences up, you may slight your meetings and report them in HD.

The company’s Sales Pipeline CRM lets you create and control contacts and accounts, in addition to seeing a consolidated view of all of your conversations with the client. Furthermore, should you select the Ultimate plan, you’ll have an advantage from automatic surveys and analytics associated with your customers’ trips via the income process, which may offer priceless insights into your users’ behavior.

Details of Nextiva Features 

Nextiva has the following set of capabilities:

Now let us have a detailed look into some of the amazing features of this VoIP software program:

Nextiva’s VoIP call center machine is capable of handling high call volumes in customer support and service settings. It offers automated solutions, self-service options, and customer service to help businesses reduce employee costs. The call center is designed for easy, efficient use and improved performance. Features such as call recording, automatic call distribution, and contact routing ensure that customers have a pleasant experience while team members provide excellent service. With this call center system, Nextiva is suitable even for high-volume customer service needs and technical support call centers.

The CRM comes equipped with advanced features such as customer satisfaction scoring, keyword searches and analysis, which can streamline and enhance a team’s work efficiency. With real-time sales forecasting, automated reminders, and 360-degree pipeline visuals, teams can ensure that they don’t miss out on leads and can maximize opportunities. The CRM is also fully customizable, allowing businesses to manage customer engagement across email, phone, survey, and chat, all from one platform. Nextiva can consolidate the services of both a VoIP provider and CRM, making it a one-stop-shop for businesses. This results in maximized consistency and effectiveness across all communication channels.

Nextiva phone carrier offers a wide range of functions that are ideal for small businesses. With features such as text messaging, voicemail to email processing, call queuing, and unlimited calling, this service caters to the needs of most small businesses. The Nextiva auto-attendant feature ensures smooth call routing, and automated call forwarding guarantees efficiency for your business. The Nextiva computer app, as well as the Android and iOS app, allows users to work from any location and increase productivity. Users can call, conference, chat, video call, and share screens with the app, whether in a one-on-one or group call.

Alternatives to Nextiva

Here are the Nextiva Alternatives that are available in the market:

Nextiva vs. RingCentral

RingCentral is an all-in-one business solution that is affordable for small enterprises with less than ten users. Unlike Nextiva, RingCentral’s introductory plan no longer includes video calling. Both RingCentral and Nextiva offer simple enterprise VoIP phone services that can meet the needs of most small businesses. The Essentials plan of RingCentral caters to a maximum of twenty users, while Nextiva can accommodate over one hundred users. For small businesses, the costs of both providers are pretty comparable. However, large organizations that can make use of Nextiva’s Essentials plan, will save money.

Neither commercial enterprise phone company gives integrations on their base plan. However, if you upgrade, RingCentral gives extra software program integrations than Nextiva, along with Microsoft 365, Google Workspace, Slack, and famous CRMs like Salesforce, Zendesk, Microsoft Dynamics, and ServiceNow.

RingCentral’s cognizance appears to be extra on superior phone offerings and gives capabilities like hot-desking, multi-degree auto attendant, and handling (monitor, whisper, barge, takeover). As a result, it can be a higher choice if you seek extra strong name control.

Nextiva, on the other hand, has a more potent cognizance of usual client providers, with capabilities like income productivity, pipeline, provider productivity, and price tag control in addition to automatic surveys and client adventure analytics. Therefore, you may need to recollect Nextiva if your desires are extra geared toward a detailed client provider.

Nextiva Review Conclusions 

Nextiva gives a modernized, tremendously dependable smartphone carrier that is going some distance past the standard services of a VoIP carrier. With alternatives like a CRM, the conversation platform Co space, a name center, and more, Nextiva facilitates organizations to improve all operations factors for streamlined productiveness and usual progressed performance. Suitable for each small organization and big enterprise, Nextiva is a one-forestall keep for conversation, income, advertising, and customer support needs.

The Ultimate plan is the maximum high-priced option and sincerely doubles as an income and advertising tool. It’s perfect for big groups with massive income and advertising needs.