Olark
Olark Reviews
& Product DetailsWhat is Olark?
Olark is a live chat software that enables businesses to engage with customers in real time, gather feedback, and organize customer data. With Olark, businesses can chat with customers, answer their questions, and improve their products and services based on customer input.
The software offers features such as custom pre-chat forms, triggered messages, and offline messaging to enhance customer communication and satisfaction. It also provides easy access to customer data, including chat transcripts, and allows for unlimited integrations with other sales and support tools.
Olark helps businesses improve sales and support by providing real-time dashboards, email reports, and Google Analytics integration for comprehensive data analysis. The software is designed for small teams and offers customization options, automation rules, live chat analytics, searchable chat transcripts, and custom chatbox forms to enhance the customer experience and gather valuable insights. PowerUps are available as add-ons for specialized features, and team management tools facilitate efficient chat distribution and performance monitoring.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Olark
-
Located In
United States
-
Website
olark.com
Starting from:
$29 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has a tiered pricing plan. One seat per month for 29 USD. A two year contract, will save you out 35 percent. For more info, check on their website.
- Activity Dashboard
- API
- Auto-Responders
- Customizable Branding
- Workflow Management
- Transcripts/Chat History
- Surveys & Feedback
- Real Time Notifications
- Real Time Analytics
- Offline Form
- Multi-Channel Communication
- File Management
- File Sharing
- Geotargeting
Additional Features
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer History
- File Transfer
- Interaction Tracking
- Live Chat
- Mobile Access
- Monitoring
- Proactive Chat
- Real Time Monitoring
- Real-time Consumer-facing Chat
- Website Visitor Tracking
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Tagging
- Third Party Integrations
- Transfers/Routing
- Video Conferencing
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