Podium
Podium Reviews
& Product DetailsWhat is Podium?
Podium is a multi-product platform that powers local business growth by enabling companies to modernize their customer interactions. It’s a communication hub that consolidates messages from various channels like text, Facebook Messenger, and Google Click-to-Message into a single, streamlined inbox.
Podium’s suite includes tools for online review management, customer messaging, web chat, payments, and marketing campaigns, all designed to enhance the customer experience and drive business performance.
The platform excels in generating actionable insights from customer interactions, helping businesses to improve their service and increase customer loyalty. Podium’s user-friendly interface and integration with existing business systems make it a valuable asset for businesses of all sizes looking to engage customers more effectively and manage their online reputation. With Podium, companies can not only attract but also retain customers by fostering timely, personalized communication.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
Podium
-
Located In
United States
-
Website
podium.com
Starting from:
$249 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has three pricing plans. Essentials for 249 USD per month, Standard for 409 USD per month, and Professional for 599 USD per month.
- Activity Dashboard
- Alerts/Notifications
- Campaign Management
- Chat/Messaging
- Communication Management
- Content Management
- Customer Experience Management
- Dashboard
- Engagement Tracking
- Email Management
- Feedback Management
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Negative Feedback Management
- Predictive Analytics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
Additional Features
- Visual Analytics
- Proactive Chat
- Review Request
- Mobile Access
- Template Management
- Multi-Location
- Recurring/Subscription Billing
- Review Monitoring
- Complaint Monitoring
- Reporting & Statistics
- Customizable Reports
- Compliance Management
- Batch Communications
- Surveys & Feedback
- SMS Messaging
- Payment Processing
- ACH Payment Processing
- Real-time Consumer-facing Chat
- On-Demand Communications
- Activity Tracking
- Ratings/Reviews
- Canned Responses
- Offline Form
- Data Security
- Inbox Management
- Text Analysis
- API
- Personalization
- Online Payments
- Response Management
- Social Sharing
- Third Party Integrations
- Debit/Credit Card Processing
- SEO Management
- Multi-Channel Data Collection
- Performance Metrics
- Campaign Scheduling
- Review Notification
- PCI Compliance
- Customer History
- Electronic Signature
- Real Time Notifications
- Campaign Analytics
- Mobile Payments
- CRM
- Video Support
- Call Recording
- Billing & Invoicing
- Review Generation
- Electronic Payments
- Social Media Monitoring
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