Smartsupp Reviews

& Product Details

What is Smartsupp?

Smartsupp is a live chat and customer service platform that combines live chat, chatbots, and video recordings to drive online sales through conversations. Trusted by over 100,000 active customers worldwide, Smartsupp helps businesses save time and convert visitors into loyal customers.

The platform offers features such as live chat conversations, built-in chatbots, multichannel messaging, conversational ticketing, and video recordings. Smartsupp’s customers have seen positive results, including increased conversion rates, higher average order values, and improved customer satisfaction.

The platform provides ready-to-use chatbot templates for lead generation, discount offers, customer service, and e-commerce purposes. Smartsupp integrates with various e-commerce platforms and website builders, making it suitable for businesses of all sizes. With Smartsupp, businesses can provide a human touch to customer interactions, save time with chatbot automation, and increase sales opportunities by understanding visitors’ buyer journeys.

Best For

Live Chat, Chatbots, and Video Recordings - An all-in-one.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Smartsupp
Located In
2013
Website
smartsupp.com

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Smartsupp Pricing

Starting from:

$25.5 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

This tool has four plans. Free, Standard for 25.5 USD, Pro for 60 USD and Ultimate. In order to get more info about their pricings, gewt in contact with their sales team.

Smartsupp Features

API
Activity Dashboard
Auto-Responders
Drag & Drop
Chat/ Messaging
Contact Management
Email Management
Transcripts/Chat History
Workflow Management
Surveys & Feedback
Real Time Notifications
Real Time Analytics
Offline Form
Multi-Channel Communication
File Sharing
File Management
Customizable Branding
Mobile Access

Additional Features

Activity Tracking
Alerts/Escalation
Alerts/Notifications
Application Management
Automated Responses
Automated Routing
Canned Responses
Chat/Messaging
Chatbot
Code-free Development
Communication Management
Customer Communication
Customer Database
Website Integration
Website Visitor Tracking
Customer Experience Management
Customer History
Reporting & Statistics
Reporting/Analytics
Customer Segmentation
Customer Service Analytics
Real Time Monitoring
Real Time Reporting
Customer Support
Customizable Templates
Event Triggered Actions
File Transfer
For Sales/Marketing
Geotargeting
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Qualification
Live Chat
Multi-Language
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Proactive Chat
Queue Management
Real-time Consumer-facing Chat
Real-time Conversations
Role-Based Permissions
Routing
Self Service Portal
Support Ticket Management
Tagging
Third Party Integrations
Transfers/Routing
Visual Analytics

Additional Features Show Less Features

Global Buzz: Smartsupp at a glance

4.4

Global Average Score

Score4.40/5

Reviews5,003

Free Plan and Affordable Pricing

Smartsupp offers a free version with valuable features, making it highly attractive for businesses trying to minimize costs. The free plan includes up to 100 monthly chats, which can help gauge its value before upgrading to a paid plan.
Customization and Integrations

Users appreciate the customizable chat widgets that can be easily integrated into websites and adapted to different CMS and eCommerce platforms like WordPress, Shopify, and more. This flexibility allows businesses to personalize their customer interaction.
Visitor Tracking and Analytics

Smartsupp provides detailed visitor tracking and analytics, enabling businesses to understand website visitor behavior, such as navigation patterns and time spent on different pages. These insights help improve engagement and optimize the website’s performance.
Ease of Use and Fast Setup

Many users highlight the platform’s user-friendly interface and the low setup time for multiple customer service representatives. This simplicity makes it easy for teams to use Smartsupp without extensive training.
Video Recording Feature

One of Smartsupp’s standout features is its video recording tool, which records visitor movements on a website. This feature helps businesses understand user behavior and optimize their site for better conversions.

Limited Advanced Features

While Smartsupp is praised for its basic functionality, some users note that it lacks the depth of features offered by more advanced live chat solutions, making it a bit “bare-bones” for larger businesses.
Customer Support Response Times

As the company is based in Europe, some users report slower customer service response times, which can be a drawback for businesses outside Europe that need more immediate support.
Mobile Experience

A few users have mentioned issues with mobile functionality, particularly in terms of displaying inactive visitors, which might limit its full potential on mobile devices.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.