Smartsupp Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Smartsupp?
Smartsupp is a live chat and customer service platform that combines live chat, chatbots, and video recordings to drive online sales through conversations. Trusted by over 100,000 active customers worldwide, Smartsupp helps businesses save time and convert visitors into loyal customers.
The platform offers features such as live chat conversations, built-in chatbots, multichannel messaging, conversational ticketing, and video recordings. Smartsupp’s customers have seen positive results, including increased conversion rates, higher average order values, and improved customer satisfaction.
The platform provides ready-to-use chatbot templates for lead generation, discount offers, customer service, and e-commerce purposes. Smartsupp integrates with various e-commerce platforms and website builders, making it suitable for businesses of all sizes. With Smartsupp, businesses can provide a human touch to customer interactions, save time with chatbot automation, and increase sales opportunities by understanding visitors’ buyer journeys.
Found in these Categories
Best For
- Freelancers
- Small Business
- Large Enterprise
Smartsupp Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Smartsupp Features
- API
- Activity Dashboard
- Auto-Responders
- Drag & Drop
- Chat/ Messaging
- Contact Management
- Email Management
- Transcripts/Chat History
- Workflow Management
- Surveys & Feedback
- Real Time Notifications
- Real Time Analytics
- Offline Form
- Multi-Channel Communication
- File Sharing
- File Management
- Customizable Branding
- Mobile Access
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Automated Responses
- Automated Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Customer Communication
- Customer Database
- Website Integration
- Website Visitor Tracking
- Customer Experience Management
- Customer History
- Reporting & Statistics
- Reporting/Analytics
- Customer Segmentation
- Customer Service Analytics
- Real Time Monitoring
- Real Time Reporting
- Customer Support
- Customizable Templates
- Event Triggered Actions
- File Transfer
- For Sales/Marketing
- Geotargeting
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Language
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Real-time Conversations
- Role-Based Permissions
- Routing
- Self Service Portal
- Support Ticket Management
- Tagging
- Third Party Integrations
- Transfers/Routing
- Visual Analytics
User Sentiment - Smartsupp Reviews
-
Free Plan and Affordable Pricing
Smartsupp offers a free version with valuable features, making it highly attractive for businesses trying to minimize costs. The free plan includes up to 100 monthly chats, which can help gauge its value before upgrading to a paid plan.
-
Customization and Integrations
Users appreciate the customizable chat widgets that can be easily integrated into websites and adapted to different CMS and eCommerce platforms like WordPress, Shopify, and more. This flexibility allows businesses to personalize their customer interaction.
-
Visitor Tracking and Analytics
Smartsupp provides detailed visitor tracking and analytics, enabling businesses to understand website visitor behavior, such as navigation patterns and time spent on different pages. These insights help improve engagement and optimize the website’s performance.
-
Ease of Use and Fast Setup
Many users highlight the platform’s user-friendly interface and the low setup time for multiple customer service representatives. This simplicity makes it easy for teams to use Smartsupp without extensive training.
-
Video Recording Feature
One of Smartsupp’s standout features is its video recording tool, which records visitor movements on a website. This feature helps businesses understand user behavior and optimize their site for better conversions.
-
Limited Advanced Features
While Smartsupp is praised for its basic functionality, some users note that it lacks the depth of features offered by more advanced live chat solutions, making it a bit “bare-bones” for larger businesses.
-
Customer Support Response Times
As the company is based in Europe, some users report slower customer service response times, which can be a drawback for businesses outside Europe that need more immediate support.
-
Mobile Experience
A few users have mentioned issues with mobile functionality, particularly in terms of displaying inactive visitors, which might limit its full potential on mobile devices.
Leave a Review
Smartsupp Company Details
Own this Software?
Smartsupp vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected Software
