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SuiteCRM Reviews for 2025

Modular, open source CRM for businesses of all types
User Score:
4.4/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is SuiteCRM?

SuiteCRM, the world’s top Open Source CRM, offers feature-rich, enterprise-ready solutions at lower costs. With a 360-degree customer view, it enhances sales, marketing, and customer support for both B2B and B2C businesses.

SuiteCRM 8, the latest upgrade, ensures better data control. Its flexibility, hundreds of extensions, and integrations empower millions daily. Benefit from centralized customer data, freedom to customize, seamless integration via an open REST API, and an active community.

SuiteASSURED combines Open Source’s freedom with proprietary software’s security, warranties, and indemnities.

Elevate sales, marketing, and customer service with tailored repositories, lead conversion tools, personalized engagement, and exceptional support. Integrated plugins and APIs enhance its value, making SuiteCRM a versatile choice across diverse industries.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business
  • Large Enterprise

SuiteCRM Pricing

Starting From: Custom
Pricing Model: Subscription
SuiteCRM offers diverse options for your CRM needs. Choose Hosted for a 30-day free trial, providing flexible pricing and empowering organizations of all sizes. Explore 7.13 and cutting-edge 8.3 versions for enhanced data interaction.
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SuiteCRM Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Calendar Management
  • Calendar/Reminder System
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Quotes/Estimates
  • Real-Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Workflow Management
  • Full Text Search
  • Knowledge Base Management
  • Product Catalog
  • Reporting/Analytics
  • Revenue Management
  • Search/Filter
  • Self Service Portal
  • Third Party Integrations
  • User Management
  • Website Integration

User Sentiment - SuiteCRM Reviews

4.4/5
Based on 1,259 user reviews across the web
AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.
What users love most
  • Customization

    Highly customizable to fit specific business processes and workflows.

  • Cost-effective

    Being open-source, it can be a more cost-effective solution compared to proprietary CRMs.

  • Features

    Offers a wide range of features including sales management, marketing automation, customer support, and project management.

  • Community Support

    Has a strong community support with numerous plugins and extensions available.

  • Self-hosted

    Offers options for self-hosting, which is ideal for businesses with strict data control and security requirements.

Areas for Improvement
  • User Interface

    The UI can feel dated and may not be as polished or intuitive as some proprietary alternatives.

  • Ease of Use

    Due to its extensive customization capabilities, it can have a steeper learning curve for new users.

  • Performance

    With extensive customization and data, performance can be impacted, requiring optimizations.

  • Integration

    While it can integrate with many platforms, some integrations may require technical expertise to implement.

  • Documentation

    While there is a good amount of documentation available, navigating it and finding specific solutions can sometimes be challenging.

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SuiteCRM Company Details

Company Name

SalesAgility

Headquarters

United Kingdom

Website

uitecrm.com

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SuiteCRM vs. Similar Products

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SuiteCRM Alternatives

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Score: 4.3/5

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HoneyBook

Score: 4.6/5

Thryv

Score: 4.5/5

NationBuilder

Score: 4.4/5

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