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Totango Reviews for 2025

Join the dynamic world of composable customer success.
User Score:
3.5/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Totango?

Totango is the industry’s only composable customer success platform, purpose-built to meet you where you are in your own CS journey today and grow with you as your business needs change. Many of the world’s fast-growing businesses and well-established software giants use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business
  • Large Enterprise

Totango Pricing

Starting From: Custom
Pricing Model: Subscription
You can start using Totango today with their free forever plan. You can upgrade to Starter, which costs $249 /month and has 2 users, or Growth which is $1099 /month and has 10 users. For both plans, pricing can increase based on the number of users, and there's a free trial available. You can also choose the Enterprise plan, which has custom pricing.
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Totango Features

  • Win/Loss Analysis
  • Usage Tracking/Analytics
  • Survey/Poll Management
  • Sentiment Analysis
  • Reporting/Analytics
  • Negative Feedback Management
  • Multi-Channel Communication
  • Knowledge Base Management
  • Health Score
  • Feedback Management
  • Dashboard
  • Customer Segmentation
  • Customer Engagement
  • Communication Management
  • Campaign Management
  • Alerts/Notifications
  • Account Alterts
  • Complaint Monitoring
  • Conversion Tracking
  • Customer Journey Mapping
  • Customer Management
  • Data Visualization
  • Drip Campaigns
  • Lead Management
  • Onboarding
  • Predictive Analytics
  • Product Data Management
  • Revenue Management
  • Template Management

User Sentiment - Totango Reviews

3.5/5
Based on 1,000,599 user reviews across the web
AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.
What users love most
  • Comprehensive Customer Insights

    Totango provides a detailed view of customer accounts, offering critical insights into customer health, engagement, and usage patterns. This helps customer success teams proactively manage relationships and address potential risks early on.

  • Ease of Use and Intuitive Interface

    Many users appreciate Totango’s user-friendly design, which makes it accessible even to those without extensive technical expertise. The intuitive layout lets teams quickly access needed information and act on customer data.

  • Customizable SuccessPlay Workflows

    SuccessPlays, Totango’s workflow automation tool, is highly praised for enabling teams to automate follow-up tasks based on specific triggers. This feature is valued for saving time and ensuring a consistent approach to customer success.

  • Strong Integration Capabilities

    Totango’s ability to integrate with popular CRMs, support platforms, and analytics tools allows for a seamless flow of data across systems, which helps teams get a 360-degree view of customer interactions.

  • Responsive Customer Support

    Totango’s support team is recognized for being responsive and helpful. They often assist with implementation and customization queries, which is a significant benefit during the onboarding phase.

Areas for Improvement
  • Steep Learning Curve for Advanced Features

    While Totango’s interface is intuitive, some users report that advanced features, such as SuccessBlocs and custom metrics, can take time to master, particularly for those new to customer success platforms.

  • Occasional Performance Lags

    Some reviews mention occasional lags or performance slowdowns, particularly when navigating large datasets. Users note that these issues can disrupt workflows and slow down response times.

  • Limited Customization for Reporting

    Although Totango offers essential reporting features, some users would like more flexibility in customizing reports and dashboards to fit specific business metrics and objectives.

  • Complex Initial Setup

    Users mention that the initial setup can be complex and time-consuming, particularly when configuring integrations or custom data fields. This may require additional support from the Totango team.

  • Pricing Concerns for Smaller Teams

    Totango’s pricing model is generally designed for medium to large enterprises, and some smaller businesses express concerns about the cost. They feel that more pricing flexibility or tailored plans for smaller teams would make the platform more accessible.

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Totango Company Details

Company Name

Totango, Inc.

Headquarters

United States

Website

totango.com

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Totango vs. Similar Products

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Totango Alternatives

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Userpilot

Score: 4.4/5

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