Totango Reviews

& Product Details

What is Totango?

Totango is the industry’s only composable customer success platform, purpose-built to meet you where you are in your own CS journey today and grow with you as your business needs change. Many of the world’s fast-growing businesses and well-established software giants use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy.

Best For

Join the dynamic world of composable customer success.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Totango, Inc.
Located In
United States
Website
totango.com

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Totango Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

You can start using Totango today with their free forever plan. You can upgrade to Starter, which costs $249 /month and has 2 users, or Growth which is $1099 /month and has 10 users. For both plans, pricing can increase based on the number of users, and there's a free trial available. You can also choose the Enterprise plan, which has custom pricing.

Totango Features

Win/Loss Analysis
Usage Tracking/Analytics
Survey/Poll Management
Sentiment Analysis
Reporting/Analytics
Negative Feedback Management
Multi-Channel Communication
Knowledge Base Management
Health Score
Feedback Management
Dashboard
Customer Segmentation
Customer Engagement
Communication Management
Campaign Management
Alerts/Notifications
Account Alterts

Additional Features

Complaint Monitoring
Conversion Tracking
Customer Journey Mapping
Customer Management
Data Visualization
Drip Campaigns
Lead Management
Onboarding
Predictive Analytics
Product Data Management
Revenue Management
Template Management

Additional Features Show Less Features

Global Buzz: Totango at a glance

3.5

Global Average Score

Score3.50/5

Reviews1,000,599

Comprehensive Customer Insights

Totango provides a detailed view of customer accounts, offering critical insights into customer health, engagement, and usage patterns. This helps customer success teams proactively manage relationships and address potential risks early on.
Ease of Use and Intuitive Interface

Many users appreciate Totango’s user-friendly design, which makes it accessible even to those without extensive technical expertise. The intuitive layout lets teams quickly access needed information and act on customer data.
Customizable SuccessPlay Workflows

SuccessPlays, Totango’s workflow automation tool, is highly praised for enabling teams to automate follow-up tasks based on specific triggers. This feature is valued for saving time and ensuring a consistent approach to customer success.
Strong Integration Capabilities

Totango’s ability to integrate with popular CRMs, support platforms, and analytics tools allows for a seamless flow of data across systems, which helps teams get a 360-degree view of customer interactions.
Responsive Customer Support

Totango’s support team is recognized for being responsive and helpful. They often assist with implementation and customization queries, which is a significant benefit during the onboarding phase.

Steep Learning Curve for Advanced Features

While Totango’s interface is intuitive, some users report that advanced features, such as SuccessBlocs and custom metrics, can take time to master, particularly for those new to customer success platforms.
Occasional Performance Lags

Some reviews mention occasional lags or performance slowdowns, particularly when navigating large datasets. Users note that these issues can disrupt workflows and slow down response times.
Limited Customization for Reporting

Although Totango offers essential reporting features, some users would like more flexibility in customizing reports and dashboards to fit specific business metrics and objectives.
Complex Initial Setup

Users mention that the initial setup can be complex and time-consuming, particularly when configuring integrations or custom data fields. This may require additional support from the Totango team.
Pricing Concerns for Smaller Teams

Totango’s pricing model is generally designed for medium to large enterprises, and some smaller businesses express concerns about the cost. They feel that more pricing flexibility or tailored plans for smaller teams would make the platform more accessible.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.