Zoho Voice Reviews

& Product Details

What is Zoho Voice?

Zoho Voice is a cloud-based telephony software that facilitates seamless business communication both locally and internationally. With its intuitive interface, businesses can easily purchase phone numbers to handle incoming and outgoing calls.

One of its standout features is the Integrated Cloud Contact Center, which provides advanced call routing, live call monitoring, seamless integrations with Zoho CRM and Zoho Desk, and mobile contact center solutions.

Additionally, Zoho Voice offers two-way SMS services, holistic reporting and analytics, and assured call quality with WebRTC TURN servers. The platform ensures regulatory compliance, including GDPR and HIPAA, and offers round-the-clock availability.

With features like Interactive Voice Response (IVR), call queues, and live-call status, businesses can manage calls effectively, ensuring a high-quality customer experience.

Whether you’re looking to provide inbound, outbound, or a blended contact center service, Zoho Voice has got you covered.

Best For

Cloud-based business phone for SMB sales and support teams

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Zoho
Located In
India
Website
zoho.com

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Zoho Voice Pricing

Starting from:

$120 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Zoho Voice offers cloud-based telephony solutions with various pricing tiers. The "Solo" plan is free, with call charges applicable. "Team" plan costs $120/month for up to 10 users, "Office" is $360/month for up to 30 users, and "Corporate" is $1200/month for up to 100 users. All plans include unlimited calling within the US/Canada and free outgoing minutes. Additional features and add-ons are available at extra costs. A 15-day free trial is also offered. Enterprise Telephony has different plans: Basic for $39/user/month, Standard for $59 per admin & 10 Zoho agents/month, and Contact Center for $79 per admin & 10 Zoho agents/month.

Zoho Voice Features

Alerts/Notifications
Automated Attendant
Call Conferencing
Call Monitoring
Call Routing
Contact Management
SIP Trunking
Call Recording & Rating
Interactive Voice Response

Additional Features

Callback Scheduling
Activity Dashboard
Call Center Management
Tagging
Spam Blocker
Customizable Reports
SMS Messaging
Monitoring
Phone Key Input
Automated Routing
Voice Mail
Conferencing
PBX
Manual Dialer
Ring Groups
Real Time Reporting
Caller ID
Data Import/Export
Call Disposition
Customer Database
Customizable Branding
Customer History
Real Time Monitoring
Call Transfer
Campaign Management
Automatic Call Distribution
Employee Directory
Call List Management
Call Scheduling
Role-Based Permissions
Inbound Call Center
Call Reporting
Contact Database
CRM
Access Controls/Permissions
Voice Customization
Surveys & Feedback
Text to Speech
Engagement Tracking
Archiving & Retention
Multiple User Accounts
Queue Management
Mobile Access
Lead Generation
API
Real Time Notifications
Pre-recorded Messages
For Sales Teams/Organizations
Reporting/Analytics
Outbound Call Center
Reporting & Statistics
Computer Telephony Integration
Quality Management
Call Tracking
SMS Marketing
Agent Interface
File Transfer
VoIP Connection
Lead Management
Real Time Analytics
Call Tagging
Caller Profiles
Lead Qualification
Virtual Call Center
Communication Management
Blended Call Center
Alerts/Escalation
Recording
Auto-Dialer
Automatic Outbound Dialer
Lead Capture
Power Dialer
Virtual Extensions
Customizable Caller ID
Call Logging
Real Time Data
On-Demand Recording
Real Time Updates
Integrations Management
Call Queues
Document Storage
Interaction Tracking
Activity Tracking
Voicemail Transcription
Multi-Language

Additional Features Show Less Features

Global Buzz: Zoho Voice at a glance

4.3

Global Average Score

Score4.25/5

Reviews3,491

Ease of Use

Users have noted that Zoho Voice is user-friendly, particularly praising its seamless integration with Zoho CRM and the simplicity of making calls from a PC or mobile device.
Customer Support

The customer service is highlighted as accessible and helpful, ready to assist users with their queries.
Functionality and Features

The software offers valuable features like call recording, easy contact uploads, and call management capabilities (e.g., hold, transfer, IVR). It integrates well with other Zoho applications, enhancing its utility for users already within the Zoho ecosystem.
Value for Money

Some users found Zoho Voice cost-effective, fitting well within their budget while providing the necessary features for managing client interactions and leads.

Reliability and Performance

There are significant concerns regarding the dependability of the service. Users reported issues such as dropped calls, poor integration with desk phones, and the need to frequently reset softphone settings
SMS Functionality

The SMS feature was described as primitive, lacking the capability for mass SMS sending or receiving MMS texts, which could limit its effectiveness for businesses relying on text messaging for communication.
Customer Support and System Stability

Some feedback pointed to inadequate support and dissatisfaction with the stability of the system. Issues included lengthy times to forward calls, which resulted in customer complaints about dropped calls.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.