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Catalyst Reviews for 2025

Generate more revenue, through your customers.
Tekpon Score:
4.2/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Catalyst?

Catalyst, a robust Customer Success Software, offers pricing tailored to specific needs. The software’s pricing includes top-tier customer success management, technical support, dedicated implementation, and onboarding. With a remarkable 98% CSAT, Catalyst also provides enterprise-ready features, priority access to community programs, and an exclusive customer community offering training videos, certifications, and collaboration.

The platform includes a full suite of features accessible across all plans. Custom Dashboards offer easy-to-use reporting, while Health Insights presents powerful, adjustable health scores for standardized workflows. Journey Builder accelerates customer experiences, while Email Automation facilitates strategic customer outreach. Playbooks standardize CS practices, Workflow Tools improve accuracy, and Account Layouts consolidate customer insights.

It ensures comprehensive customer visibility, enhances revenue retention, and aids in identifying expansion opportunities and churn risks. With its array of features and positive user feedback, Catalyst empowers businesses to grow and enhance customer relationships effectively.

Found in these Categories

Best For

  • Small Business
  • Medium Business
  • Large Enterprise

Catalyst Pricing

Starting From: Custom
Pricing Model: Subscription
This tool doesn't have a public shown pricing plan, for more info, get in touch with their sales team.
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Free Version

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Catalyst Features

  • Account Management
  • Activity Dashboard
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Monitoring
  • Multi-Channel Communication
  • Onboarding
  • Reporting/Analytics
  • Revenue Management
  • Task Management
  • Usage Tracking/Analytics
  • Win/Loss Analysis
  • Workflow Management
  • Reporting & Statistics
  • Real Time Data
  • Customer Management
  • Customizable Reports
  • CRM
  • Renewal Management
  • Customizable Forms
  • Activity Tracking
  • Real Time Notifications
  • Performance Metrics
  • Widgets
  • Configurable Workflow
  • Account Alerts
  • Third Party Integrations
  • Customer History

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Catalyst Company Details

Company Name

Catalyst Software

Headquarters

United States

Website

catalyst.io

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Catalyst vs. Similar Products

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Catalyst Alternatives

Custify

Score: 4.7/5

HubSpot Service Hub

Score: 4.6/5

Userlane

Score: 4.5/5

Gainsight CS

Score: 4.7/5

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