Dixa
Dixa Reviews
& Product DetailsWhat is Dixa?
Dixa is a conversational customer service platform that enables teams to create effortless service experiences for customers, fostering loyalty at scale. It offers an all-in-one solution for customer service needs, loved by companies that prioritize their customers. Dixa’s platform includes features such as AI and automation, integrations, and multiple channels like phone, chatbot, Dixa Messenger, and Dixa Agent Hub.
With a contextual customer view, dynamic knowledge, and conversation timeline, Dixa provides a comprehensive agent hub with all the necessary tools on one screen. The platform also utilizes the Dixa Conversation Engine for smarter customer service, including conversation overview, drag-and-drop flow builder, and intelligent routing.
Dixa Discover offers reporting and analytics, quality assurance, and insights into agent and team performance. With Dixa, businesses of all sizes and across various industries can deliver exceptional customer service and build long-lasting customer relationships.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Dixa
-
Located In
Denmark
-
Website
dixa.com
Starting from:
$49 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has four plans. Essential for 49 USD, Growth for 109 USD, Ultimate for 169 USD, and Custom. Contact their sales team for a tailored enterprise pricing plan.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- Call Monitoring
- Call Recording
- Call Routing
- Chat/Messaging
- Call Center Management
- Collaboration Tools
- Communication Management
- Website Visitor Tracking
- Task Management
- Virtual Assistant
- Support Ticket Management
- Social Media Integration
- Real-Time Monitoring
- Queue Management
- Performance Management
- Prioritization
- Contact Management
- Rules-Based Workflow
- Email Management
- Customer Database
- Inbox Management
- Reporting & Statistics
- Help Desk Management
- Live Chat
Additional Features
- API
- Alerts/Notifications
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Reporting
- Call Transfer
- Callback Scheduling
- Caller ID
- Commenting/Notes
- Computer Telephony Integration
- Contact Database
- Customer History
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Call Logging
- Call Monitoring
- Customizable Forms
- Customizable Reports
- Dashboard
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- Hotkeys
- IVR/Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Manual Dialer
- Multi-Language
- Negative Feedback Management
- Outbound Call Center
- Performance Metrics
- Real Time Analytics
- Real Time Data
- Multi-Channel Communication
- Real Time Notifications
- Real Time Reporting
- Multi-Channel Data Collection
- Real Time Updates
- Real-Time Chat
- Remote Access/Control
- Remote Support
- Reporting/Analytics
- SMS Messaging
- SSL Security
- Self Service Portal
- Service Level Agreement (SLA) Management
- Softphone
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Time Zone Tracking
- Visual Analytics
- VoIP Connection
- Voice Mail
- Widgets
- Workflow Configuration
- Workflow Management
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