EspoCRM Reviews

& Product Details

What is EspoCRM?

EspoCRM is a versatile open-source cloud-based solution designed to enhance business relationships and drive growth. It empowers businesses of all sizes to efficiently manage stakeholder interactions, providing an intuitive interface for viewing, updating, and evaluating relationships.

The platform enables integration with third-party applications to streamline processes and uncover growth opportunities. With its interactive interface, marketing professionals and administrators can monitor customer activities, optimize products and services, and establish effective client relationships.

EspoCRM’s comprehensive features span from sales automation and analytics to inventory management and marketing automation. It offers customization options and extensions to cater to unique business needs.

EspoCRM is free for both personal and commercial use, making it a valuable tool for businesses seeking to enhance client engagement, improve processes, and boost revenue.

Best For

Open-source client relationship management software

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
EspoCRM Inc.
Located In
Ukraine
Website
espocrm.com

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EspoCRM Pricing

Starting from:

FREE

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

EspoCRM offers both self-hosted and cloud-hosted options. The self-hosted version is free and offers local storage, complete customization, and open-source flexibility. The cloud-hosted plans include Basic ($15/user/month), Enterprise ($25/user/month), and Ultimate ($69/user/month), with features like SSL encryption, advanced pack, and unlimited records. Additional file storage can be purchased by adding CRM user licenses. Extensions are available separately: Advanced Pack ($395), Sales Pack ($260), Outlook Integration ($240), Google Integration ($190), VoIP Integration ($388), and MailChimp Integration ($190). Prices are per-instance and may vary based on location's tax rules.

EspoCRM Features

Activity Dashboard
Activity Tracking
Alerts/Notifications
Calendar/Reminder System
Contact Management
Document Storage
Email Management
Email Marketing
Internal Chat Integration
Lead Management
Marketing Automation
Quotes/Estimates
Reporting & Statistics
Sales Forecasting
Sales Pipeline Management
Sales Reports
Workflow Management

Global Buzz: EspoCRM at a glance

4.5

Global Average Score

Score4.49/5

Reviews669

Flexibility and Customization

Users appreciate EspoCRM for its flexibility and the ability to customize almost every aspect of the software to meet specific business needs.
Ease of Use

Many find the software intuitive and simple, praising its user-friendly interface and ease of navigation.
Comprehensive Features

It’s packed with features essential for small to medium-sized enterprises, covering a wide range of CRM functionalities.
Self-Hosting Option

The option to download and self-host the software is particularly valued by those who prefer or require control over their data and infrastructure.
Community and Documentation

The presence of documentation and a supportive community forum is frequently mentioned as helpful for learning and troubleshooting.

Complexity for Newcomers

The software can be challenging for beginners due to its complexity and depth, with some users suggesting that more language options for documentation could make it more accessible.
Updates and Paid Packages

There are comments about less frequent updates and the necessity to purchase separate paid packages for additional functionalities.
PDF Customization

Customizing PDF templates can be difficult as they rely on an older library, which could limit flexibility in report generation.
Lookup Feature

The “lookup” feature has been critiqued for its heavy reliance on the enum field for each entity, making it cumbersome for users who require the same lookup across different entities.
Documentation and Examples

More extensive and clearer documentation, especially including examples for formulas and technical architecture, would be beneficial for users aiming to extend or customize the system further.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.