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EspoCRM Reviews for 2025

Open-source client relationship management software
User Score:
4.5/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is EspoCRM?

EspoCRM is a versatile open-source cloud-based solution designed to enhance business relationships and drive growth. It empowers businesses of all sizes to efficiently manage stakeholder interactions, providing an intuitive interface for viewing, updating, and evaluating relationships.

The platform enables integration with third-party applications to streamline processes and uncover growth opportunities. With its interactive interface, marketing professionals and administrators can monitor customer activities, optimize products and services, and establish effective client relationships.

EspoCRM’s comprehensive features span from sales automation and analytics to inventory management and marketing automation. It offers customization options and extensions to cater to unique business needs.

EspoCRM is free for both personal and commercial use, making it a valuable tool for businesses seeking to enhance client engagement, improve processes, and boost revenue.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business

EspoCRM Pricing

Starting From: Custom
Pricing Model: Subscription
EspoCRM offers both self-hosted and cloud-hosted options. The self-hosted version is free and offers local storage, complete customization, and open-source flexibility. The cloud-hosted plans include Basic ($15/user/month), Enterprise ($25/user/month), and Ultimate ($69/user/month), with features like SSL encryption, advanced pack, and unlimited records. Additional file storage can be purchased by adding CRM user licenses. Extensions are available separately: Advanced Pack ($395), Sales Pack ($260), Outlook Integration ($240), Google Integration ($190), VoIP Integration ($388), and MailChimp Integration ($190). Prices are per-instance and may vary based on location's tax rules.
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EspoCRM Features

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Calendar/Reminder System
  • Contact Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Internal Chat Integration
  • Lead Management
  • Marketing Automation
  • Quotes/Estimates
  • Reporting & Statistics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Workflow Management

User Sentiment - EspoCRM Reviews

4.5/5
Based on 669 user reviews across the web
AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.
What users love most
  • Flexibility and Customization

    Users appreciate EspoCRM for its flexibility and the ability to customize almost every aspect of the software to meet specific business needs​​​​.

  • Ease of Use

    Many find the software intuitive and simple, praising its user-friendly interface and ease of navigation​​.

  • Comprehensive Features

    It’s packed with features essential for small to medium-sized enterprises, covering a wide range of CRM functionalities​​.

  • Self-Hosting Option

    The option to download and self-host the software is particularly valued by those who prefer or require control over their data and infrastructure​​.

  • Community and Documentation

    The presence of documentation and a supportive community forum is frequently mentioned as helpful for learning and troubleshooting​​.

Areas for Improvement
  • Complexity for Newcomers

    The software can be challenging for beginners due to its complexity and depth, with some users suggesting that more language options for documentation could make it more accessible​​.

  • Updates and Paid Packages

    There are comments about less frequent updates and the necessity to purchase separate paid packages for additional functionalities​​.

  • PDF Customization

    Customizing PDF templates can be difficult as they rely on an older library, which could limit flexibility in report generation​​.

  • Lookup Feature

    The “lookup” feature has been critiqued for its heavy reliance on the enum field for each entity, making it cumbersome for users who require the same lookup across different entities​​.

  • Documentation and Examples

    More extensive and clearer documentation, especially including examples for formulas and technical architecture, would be beneficial for users aiming to extend or customize the system further​​.

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EspoCRM Company Details

Company Name

EspoCRM Inc.

Headquarters

Ukraine

Website

espocrm.com

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EspoCRM vs. Similar Products

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EspoCRM Alternatives

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Score: 4.3/5

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Streak

Score: 4.2/5

HoneyBook

Score: 4.6/5

Thryv

Score: 4.5/5

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