Mojo Helpdesk
Mojo Helpdesk Reviews
& Product DetailsWhat is Mojo Helpdesk?
Mojo Helpdesk is a customer service platform that simplifies the process of managing requests, automating tasks, and tracking progress. It offers features such as centralized request management, a knowledge base to reduce incoming requests, and the ability to assign, prioritize, and tag tickets. With over 2.5 million users, Mojo Helpdesk is designed to be user-friendly while providing scalability for businesses of all sizes.
The platform is used across various departments, including IT support, customer service, facility and maintenance management, product management, operations management, human resources, and software management. Mojo Helpdesk enables organizations to provide superior employee and customer service at a lower cost.
Users can get started in minutes with the easy-to-use cloud ticket tracking system. Mojo Helpdesk was developed by Metadot to deliver personal, dynamic, and natural experiences in customer support. It has been trusted by thousands of educational organizations and is backed by positive customer testimonials.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Mojo Helpdesk
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Located In
United States
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Website
mojohelpdesk.com
Starting from:
$14 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has three pricing plans. Team for 14 USD, Business for 24 USD, and Enterprise for 34 USD. For more info, check on their website.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Email Management
- Interaction Tracking
- Multi-Channel Management
- Prioritization
- Reporting & Statistics
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Configurable Workflow
Additional Features
- API
- Customizable Reports
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Customer History
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Document Storage
- IT Asset Management
- Inventory Management
- Knowledge Base Management
- Macros/Templated Responses
- Maintenance Management
- Monitoring
- Performance Metrics
- Real Time Notifications
- Remote Access/Control
- Reporting/Analytics
- Customizable Fields
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Workflow Management
- Customizable Forms
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