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Algomo

Tekpon Score
9

Algomo Reviews

& Product Details

What is Algomo?

Algomo is a multilingual customer service platform powered by generative AI. It offers personalized customer experiences in over 100 languages and automates customer service in 109 languages.

Algomo integrates data from various sources, provides omnichannel self-service on platforms like WhatsApp and Facebook Messenger, and assists agents with AI suggestions and live screen sharing. It enables smart assignment of conversations to specialists and offers multiple reply options with live translation.

Algomo resolves repetitive questions instantly, reduces costs, and increases customer satisfaction. It categorizes and routes support interactions, empowers agents with AI assistance and live chat and delivers personalized answers through data integrations.

Suitable for e-commerce, SaaS, fintech, and travel industries, it automates simple cases, empowers self-service, triages complex tickets, and supports support agents with relevant details.

The company aims to democratize access to digital information and provides a unified platform with generative AI capabilities for instant results and improved customer service.

Found in these Categories

Best For

Multilingual Customer Service powered by generative AI
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Algomo

  • Located In

    United Kingdom

  • Website

    algomo.com

Starting from:

$FREE

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Algomo offers three pricing tiers. The Starter plan is free and suitable for startups and small teams. The Scale plan costs $0.25 per Monthly Active User and provides unlimited access to features for scaling teams. The Expansion plan offers advanced features and dedicated support with custom pricing.

  • Activity Dashboard
  • Alerts/Escalation
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Canned Responses
  • Customer Database
  • Inbox Management
  • Interaction Tracking
  • Multi-Channel Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Self Service Portal
  • Virtual Assistant
  • User Management
  • Transcripts/Chat History
  • Rules-Based Workflow

Additional Features

  • AI assistance
  • AI suggestions
  • Customer information
  • Data integration
  • E-commerce chatbot
  • Faster resolution
  • Generative AI
  • Human chat handoff
  • Instant answers
  • Increased CSAT scores
  • Instant categorization
  • Instant results
  • Live screen sharing
  • Live translation
  • Multilingual support
  • Omnichannel communication
  • Personalized answers
  • Smart assignment

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