Observe.ai
Observe.ai Reviews
& Product DetailsWhat is Observe.ai?
Observe.ai is an AI-powered help desk platform designed to enhance contact center performance and drive business outcomes. The platform utilizes a proprietary, industry-first contact center Large Language Model (LLM) based on 30 billion parameters to analyze 100% of customer interactions across all channels, uncovering crucial insights, identifying trends, opportunities, and risks, and offering a comprehensive understanding of your business operations.
Observe.ai empowers front-line teams with real-time guidance, targeted coaching, and automated workflows driven by Generative AI, leading to significant improvements in performance. This platform’s insights help drive informed business decisions that can resolve product issues, optimize marketing campaigns, and streamline processes.
The platform is applicable in multiple sectors, including financial services, insurance, collections, healthcare, and retail, providing solutions that elevate sales performance, ensure compliance, improve customer service, and increase operational efficiency.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Observe.AI
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Located In
United States
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Website
observe.ai
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool doesn't have a publicly showed pricing. To get more info, get in contact with their sales team.
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Center Management
Additional Features
- API
- Audio Capture
- Automatic Transcription
- Business Coaching
- Call Reporting
- Call Tracking
- Compliance Management
- Customer Experience Management
- Feedback Management
- Monitoring
- Natural Language Processing
- Performance Metrics
- Progress Tracking
- Real Time Data
- Real Time Monitoring
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Speech Recognition
- Speech-to-Text Analysis
- Third Party Integrations
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