Upland RO Innovation Reviews

& Product Details

What is Upland RO Innovation?

Upland RO Innovation is a customer reference management software that enables sales, marketing, and customer success teams to track reference requests and engage with their best advocates. The platform streamlines the process of finding and delivering customer references, testimonials, and case studies, boosting engagement with potential customers.

It formalizes and scales customer reference programs, using nomination portals and gamification to encourage customer engagement. RO Innovation protects customer references from burnout and fatigue by tracking and preventing overuse.

With real-time analytics dashboards and reports, RO Innovation proves the ROI of customer advocacy, showcasing the impact of references on accelerated deals and influenced revenue. The software aligns customer advocates with the buyer journey, providing sales teams with relevant references and testimonials based on opportunity details. Integrating seamlessly with top sales and marketing tools, RO Innovation becomes a natural addition to any sales and marketing tech stack.

As a complete advocacy and reference center, RO Innovation offers features to prevent advocate burnout, unite customer reference data, automate nomination and request processes, and provide customizable content microsites. With its cloud-based approach, RO Innovation empowers enterprises to leverage customer advocacy in sales and marketing initiatives, ultimately winning new business faster and strengthening customer relationships.

Best For

Customer reference management software to close deals fast.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Upland Software
Located In
United States
Website
uplandsoftware.com

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Upland RO Innovation Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Upland RO Innovation does not provide publicly available pricing. Users are required to request a demo in order to receive a personalized quote.

Upland RO Innovation Features

Activity Dashboard
Campaign Management
Collaboration Tools
Contact Management
Content Management
Customer Database
For Sales Teams/Organizations
Workflow Management
Training Management
Gamification
Incentive Management
Performance Management
Presentation Tools
Reporting/Analytics
Third-Party Integrations

Additional Features

Activity Tracking
Advocate Management
Communication Management
Content Delivery
Content Library
Customer Activity Tracking
Employee Advocacy
Customer Advocacy
Customizable Reports
Engagement Tracking
Event Triggered Actions
Filtering
Forms Management
Nomination Tracking
Pre-Approved Content Library
Program Notices
Proposal Management
ROI Tracking
Real Time Notifications
Real Time Updates
Reference Request Automation
Reference Usage Tracking
Rewards Management
Sales Onboarding & Training
Search/Filter

Additional Features Show Less Features

Global Buzz: Upland RO Innovation at a glance

4.4

Global Average Score

Score4.40/5

Reviews340

Automation and Efficiency

Users appreciate the platform’s ability to automate the reference request process, reducing the manual effort previously required to track and fulfill these requests. This automation has led to increased efficiency in managing customer references and marketing assets.
Customer Advocate Management

The software excels in organizing information about customer advocates, allowing companies to match them to appropriate requests while protecting them from overuse. This feature is crucial in maintaining healthy and effective customer advocacy programs.
Real-Time Analytics

RO Innovation offers robust analytics and reporting tools that help organizations measure the ROI of their customer advocacy programs. These tools provide insights into how customer references contribute to closing deals and influencing revenue.
User-Friendly Interface

Many users find the interface intuitive and easy to use, particularly appreciating the customizable dashboards and quick response times. The platform’s usability enhances the overall experience, making it accessible even for those who are not daily users.
Responsive Customer Support

The customer support team is noted for being responsive and helpful, addressing user concerns and suggestions promptly. This level of support has contributed to a positive user experience for many organizations.

Integration Challenges

Some users have reported difficulties integrating RO Innovation with their existing systems and web pages, often requiring external assistance due to the lack of responsive technical support from the vendor.
Complicated Tagging System

The backend tagging system is often described as complex and hard to navigate, which can lead to inefficiencies and frustrations when searching for specific content or references.
Limited Reporting Capabilities

While the platform offers reporting features, some users find them cumbersome and not as user-friendly as expected. Reports often require additional manual adjustments to be useful, which can be a significant drawback for users who need quick insights.
Cluttered Interface

Several users have mentioned that the interface can feel cluttered with features and fields that are not always used, which can detract from the overall user experience. Simplifying the interface could enhance usability.
Inflexible Sales Reference Process

The process for handling sales reference requests could be more flexible. Users have expressed a desire for more control over this process, indicating that the current limitations can be restrictive and impact the effectiveness of their reference programs.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.