Best Help Desk Software
What Is A Help Desk Software?
Help desk software helps organize, manage, and respond to internal and external service requests. Customer inquiries are often submitted through multiple channels, such as email, phone, or social media. Customer service teams use help desk software solutions to streamline support processes. This system also provides analytics on customer engagement across all communication channels.
Help desk software is a single point of contact that offers centralized information. It accomplishes this with capabilities for prioritization, service level management, categorization, ticket management, automated routing, and escalation. It also provides support management services to handle an organization’s externally submitted inquiries.
Help desk software can have several tools, such as a shared inbox, software for a knowledge base, and a live chat service. A product must meet the below-mentioned criteria to be eligible for the Help Desk category:
- Create tickets for support agents to handle inquiries from external customers.
- Email inquiries combined with a customer portal
- Give tickets to support staff so they can respond quickly
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Forethought is a conversational AI for customer support automation. The platform comprises tools that help resolve simple questions instantly, predict, prioritize & route, easily access knowledge...
Learn more about Forethought
Userlane is an app that essentially makes time wasteful onboarding for software developers disappear. The customer success software helps software companies get their customers acquainted and onboard...
Learn more about Userlane
Nextiva is a robust cloud-based communication platform designed to streamline business communications and collaboration. It offers a comprehensive suite of tools, including VoIP phone services, video...
Learn more about Nextiva
SupportPal is a comprehensive customer support and help desk software designed to streamline the support process for businesses and organizations. It combines a rich set of features to manage tickets...
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Helpshift is a mobile-first help desk software with a focus on delivering an exquisite experience to customers to reduce churn rates and increase ROI. The software promises up to 88% savings in opera...
Learn more about Helpshift
Zoho Desk is a cloud-based help desk software that assists businesses in efficiently managing their customer support activities. Businesses can use it to streamline their support operations by combin...
Learn more about Zoho Desk
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support customers, and provide services. It provides an easy-to-use yet feature-rich soft...
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Record is a CX platform that uses AI to collect and understands users’ data to provide intelligent resolution suggestions. Communication between the customer-facing team and end users is broken...
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Eve.calls is a complex AI solution that’s reshaping how businesses interact and grow. It is the first AI-powered virtual voice assistant for business communications automation, it’s designed to o...
Learn more about EVE.calls
Interakt is a customer engagement platform designed to help businesses capture leads, nurture existing users, and ultimately drive conversions. It caters to both simple websites and complex SaaS appl...
Learn more about Interakt
Timworks positions itself as the ultimate all-in-one client support application tailored for online businesses and their clientele. This platform revolutionizes client communication by moving away fr...
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Mojo Helpdesk is a customer service platform that simplifies the process of managing requests, automating tasks, and tracking progress. It offers features such as centralized request management, a kn...
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eDesk is a help desk and eCommerce platform that offers faster and smarter customer support. It allows businesses to centralize their support channels and automate issue resolution using AI. The plat...
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Kayako is a customer service platform designed for modern businesses prioritizing delivering an effortless customer service experience. It enables businesses to manage customer requests and conversat...
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Spiceworks is a free, cloud-based IT help desk application that assists IT workers in effectively managing and resolving IT-related issues. It offers resources for team administration, user self-serv...
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Desk365 is a cloud-based helpdesk solution designed to streamline customer support operations for businesses of all sizes. By integrating seamlessly with Microsoft Teams, it enables support agents...
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HelpCrunch is an advanced customer communication platform designed to enhance the relationship between businesses and their customers. At its core, it offers a rich suite of features, including live ...
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Nice CXone is a comprehensive cloud contact center platform designed to enhance customer experience management. It is a next-gen solution that integrates omnichannel routing, analytics, workforce opt...
Learn more about Nice CXone
Genesys Cloud CX is a comprehensive cloud contact center solution that seamlessly integrates customer and agent experiences across phone, email, chat, text, and social channels. It’s designed t...
Learn more about Genesys Cloud CX
ServiceNow is a dynamic platform designed to drive digital transformation by automating workflows and integrating business processes. At its core, the platform offers a suite of cloud-based services ...
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About the Authors
Writer
Cristiana Trifu
Copywriter @ UM Worldwide
SaaS Content Writer
Cristiana Trifu is a talented and versatile copywriter who helps create brand narratives at Universal McCann. With a keen eye for detail and a knack for crafting compelling messages, Cristiana has quickly contributed significantly to various high-impact marketing campaigns.
