Tidio

Category Live Chat
Reviewed by Cristian
Updated Apr 28th, ’22

Tekpon Score

9.5

Users Score

7.5

Tidio Review

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Tidio is an excellent chatbot software that you can use to communicate with your customers, provide them with a personalized experience, and present yourself as available and reachable. With the Tidio live chat software, you can communicate with your website visitors using live chat and chatbots. This mobile app enables you to communicate instantly, anytime, and anywhere.

UI/UX

9.5

Ease of use

9.5

Value for Money

9.5

Features

9.5

Customer Support

9.5
Pricing Details

Starting from: $39/ month

Pricing Model: Subscription

Yes, has free trial

Yes, has free version

PROs
  • Provides a mobile app
  • It offers a free plan for users
  • Tidio chat app is easy to set up
  • Tidio offers a Zapier integration
  • You can set up an automatic reply
  • You don’t need to be a tech geek to use this tool
  • Easy to integrate with your website and business
  • You can create automated messages to greet new visitors
  • All your chats are encrypted and stored on secure servers
  • There are no additional costs or fees for using any chat feature
CONs
  • Can't customize the widget
  • The free plan has limited options
  • Tidio doesn’t offer a quiet hour’s feature
  • Cannot create an appointment outside of business hours
Best for
  • Small business
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Mobile - Android
  • Mobile - iPhone

The Tidio chat app is growing in popularity, with more than 160,000 online businesses already using their chatbot builder and live chat services to connect with their customers. Based on our Tidio review, we believe it’s a simple solution that creates a unique customer experience!

What is Tidio?

Tidio is a live chat software designed to help small and medium businesses connect with their customers in real-time. It offers automated bot-based live chats that can answer common queries on your behalf while you are away.

The system also allows you to capture visitors’ email addresses to follow up later.

Tidio allows you to create customized forms that ask only the most relevant questions, and it provides detailed reports to analyze your customer interactions. Moreover, the Tidio chat app allows you to communicate with your visitors by live chat, messengers, and email – all in one place.

Tidio app is the best way to provide customer support and increase sales in your store. This mobile app combines the power of live chat and bots to help you engage your customers in a personal and automated way. It’s an all-in-one solution for your e-commerce site.

It’s a great chat app for e-commerce store owners. With Tidio, you can monitor your website traffic in real-time, track each visitor’s activity on your website, have a real-time chat with users browsing your site, and help customers while shopping on your site.

What is Tidio Live Chat used for?

Tidio provides two products – Live Chat and Chatbots, which will let you start conversations with all your visitors at the right time.

Tidio Live Chat is a live chat software developed to help you communicate with your customers on your website, Facebook Messenger and Telegram. The application is mostly used by e-commerce businesses, online stores, and different service providers (e.g., web design companies) who want to communicate with their customers in real-time.

Tidio Live Chat makes it easier for you

  • Increase sales – Customers are more likely to buy if they receive answers to their questions before the purchase.
  • Provide support – If a customer needs help or has any questions regarding the services or products, you can offer support in real-time through chat.
  • Increase customer loyalty – By answering any questions instantly and offering great customer service, you gain loyal customers who will recommend your business to others.

Tidio Chatbots

Tidio Chatbots are the smartest solution for e-commerce sites and businesses looking to automate customer support, increase conversions and sales, and improve customer experience.

With Tidio Chatbots, you will enjoy real-time and customized communication with your customers. They will be greeted with a warm welcome message, receive personalized recommendations, or have their questions answered in seconds—all thanks to artificial intelligence.

Tidio Chatbots uses artificial intelligence to understand what your visitors are saying and automatically provide them with their information.

This tool makes it easy to automate your Facebook Messenger. It automates tasks that would otherwise require staff to spend hours manually responding to messages. Moreover, it can be used by all types of businesses.

How to use Tidio?

The Tidio app is an extremely lightweight platform for integrating your Shopify store. It requires no coding and can be set up in just a few minutes.

Here’s how to do this:

  • Go to the Apps page on your Shopify Admin Panel.
  • Search for Tidio.
  • Click on the Add App button.
  • You will be redirected to the Tidio website, where you need to create an account. Create a new Tidio account or enter your Tidio login details if you already have an account.
  • You need to enter your store’s URL and click on the Install button.
  • Then, save changes.

Does Tidio have an app?

Yes, Tidio does have an app – both for iOS and Android. The apps are available for free in the Apple App Store and Google Play Store. The app is designed for users who want to engage with their website visitors on the go – you can reply to chats, send automated messages, and more.

Tidio Features

Here are the major features of the Tidio free live chat app:

  • Live chat – Improve customer satisfaction

The Tidio Live Chat feature allows you to provide live support for your customers at any time of the day. It’s the most direct way of addressing questions and issues, increasing customer satisfaction and retention.

  • Chatbot builder – Save time by automating marketing activities

With the Tidio chatbot builder feature, you can create multiple conversational scenarios to ease the process of answering frequently asked questions, booking appointments, or guiding live visitors through your website.

  • Email marketing – Create automated marketing campaigns

You can use the Tidio email Marketing feature to send messages automatically to your clients after they leave their contact details on your website. You can also send newsletters or personalized offers to your subscribers.

  • Facebook messenger – Connect with your customers on Facebook

With the Facebook messenger integration, you can connect with your customers directly on the biggest social media platform in the world.

Tidio Pricing

Tidio’s pricing is simple. It has a 7-day trial. After that, you will lose access to all the paid features when it expires and reach no more than 100 unique visitors per month.

You can either upgrade your account to the paid plan or stay with the Free plan and keep all the free features. The Free Plan is available for lifetime use and includes unlimited chat conversations and free access to all of our premium live chat features (including automation).

With this plan, you will have one agent license for free, but if you need more agents, you can add them for a very affordable price. In addition, the free version of Tidio Chat is available indefinitely to all users who have up to 100 contacts in their database.

All Premium Plans include unlimited chat conversations and free access to premium live chat features (including automation). Additionally, each plan includes a set number of agents depending on your needs.

Tidio pricing plans are priced per agent per month with the possibility of changing the number of agents. They have three premium plans: The scale plan, which costs $332.50 annually, the Team plan, which costs $65.83, and the Starter plan, which costs $32.50 annually.

Free

Free
  • Operators - 2 included
  • Monthly chatbot limit - 100 included
  • Additional chatbot limit - no additional chatbot limit
  • Chatbots
  • Chatbot templates
  • Visual chatbot editor
  • Chatbot metrics
  • AI-supported chatbots
  • Mobile app
  • Integrations
  • Visitor details
  • Unlimited live chats
  • Email inbox
  • Desktop app
  • Multilingual interface
  • Unlimited websites

Starter

$39
Monthly
  • Everything in Free plus:
  • Operators - 3 included
  • Additional operators - +3 USD/mo. for each (5 limit)
  • Monthly chatbot limit - 2000 included
  • Additional chatbot limit - + 5 USD/mo. for every 1,000 more
  • No branding - +19 USD/mo.
  • Live typing
  • Live Visitors List
  • Advanced Shopify Integrations
  • Multichannel tool
  • Customer support metrics

Team

$79
Monthly
  • Everything in Standard plus:
  • Operators - 5 included
  • Additional operators - +5 USD/mo. for each (10 limit)
  • Monthly chatbot limit - 15000 included
  • Additional chatbot limit - + 15 USD/mo. for every 5,000 more
  • Quick responses
  • Viewed pages
  • Notes

Scale

$399
Monthly
  • Everything in Team plus:
  • Custom roles
  • 1 on 1 onboarding
  • Dedicated chatbot consultant

See all Features

Alternative to Tidio

Tidio is not the only chatbot software that you can use to increase sales and improve customer service and customer engagement. There are many other Tidio alternatives that you should consider.

Here are some of them:

  • Freshchat

Freshchat is a great Tidio alternative. It has all the features you would expect from a live chat app plus additional tools that help you send targeted messages based on user behavior and other triggers.

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, social media, or email. Fresh chat has been installed over 10 million times. More than 50,000 businesses use it across retail, travel, e-commerce, banking, etc. Also is available on iPhone and Android. And it has attractive pricing plans.

  • Gorgias

Gorgias is a helpdesk for e-commerce companies that helps you offer world-class support to your customers. Its support app lets you manage all your customer interactions across multiple channels.

This simple and powerful support tool can help you manage your team’s conversations with customers via email, chat, Facebook, Instagram, or Twitter. In addition, they provide you with real-time data about your customers.

Gorgias’ help desk software integrates with Shopify and other e-commerce platforms to provide you with a helpdesk for Shopify, BigCommerce, Wix, etc.

  • Chatra

Chatra is another alternative to Tidio. Chatra is a real-time chat app that lets you communicate with customers through Facebook Messenger. One great feature of the chat app is its automation tools that help you convert visitors into customers.

These include automated messages that pop up after specific periods (such as 30 seconds), trigger messages based on customer behavior (such as selecting a product), or activity on your site (such as abandoning their cart). You can also create triggers based on what keywords they use in the chat window.

It integrates with some of the most popular e-commerce platforms globally, including Shopify, Magento and BigCommerce, HubSpot, Pipedrive, and other tools.

Chatra targets small businesses and start-ups and offers a free plan for sites with up to 5,000 monthly visitors and 7-day chat history. The tool offers a free plan, affordable paid plans, and powerful automation features that help you convert visitors into customers.

Tidio Review Conclusions

In conclusion, Tidio is one of the best free live chat applications that you can use to increase sales and customer engagement. This Shopify live chat software is super easy to set up and use, has great features, and is free for most common uses.

Tidio is a great product for any company. However, it’s particularly useful for small and medium-sized enterprises because it provides a wide range of functions at a reasonable price.

Based on our Tidio review, the free plan is quite limited but gives you the chance to test out the plugin with your site. The paid plans are very reasonable, and the higher-tier plans are suitable for big businesses.

The live chat and chatbots feature alone is a great way to interact with your customers and provide better customer service. However, we’re also impressed that it’s able to integrate with Facebook messenger, which is becoming increasingly important not only as a means of communication with customers but also as a sales channel.

If you’ve been thinking about adding a live chat feature to your website, go ahead and try.

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