Odoo CRM Reviews for 2025
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What is Odoo CRM?
Odoo CRM is a customer-centric Customer Relationship Management software that helps teams track leads, close deals, and get accurate forecasts. It helps sales teams with actionable data to make better decisions, schedule activities based on your sales scripts: calls, meetings, mailing, and quotations, quickly review performances & following activities, and stay connected with customers.
The CRM is feature-rich, offering a modern user interface, mobile access, lead nurturing & scoring, deduplication, activities and call management, pipeline management, 360 degrees visibility, address book, email templates, VoIP, reporting, third-party integrations, and many more.
Being part of the Odoo ecosystem, it fully integrates with other apps like Sales, Sign, Invoicing, and Email Marketing.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
Odoo CRM Pricing
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Odoo CRM Features
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- API
- Access Controls/Permissions
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Accounting Integration
- Campaign Management
- Client Portal
- Client Management
- Collaboration Tools
- Contact Database
- Contact Management
- Customer Database
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Customizable Reports
- Data Import/Export
- Document Management
- Document Storage
- Live Chat
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Internal Chat Integration
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Lead Qualification
- Mobile Access
- Monitoring
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Dashboard
- Event Triggered Actions
- Forecasting
- Invoice Management
- Marketing Automation
- Prospecting Tools
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Time & Expense Tracking
- Segmentation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Workflow Management
- 360 Degree Feedback
- Alerts/Escalation
- Configurable Workflow
- Contract/License Management
- Data Visualization
- Deduplication
- GeoIP
- URL Trackers
- Email Tracking
- Event Calendar
- Graphical User Interface
- Historical Reporting
- Mobile App
- Call Management
- Multi-Address
User Sentiment - Odoo CRM Reviews
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Comprehensive Features
Users appreciate the extensive range of features that cover nearly all aspects of business management, including CRM, project management, inventory management, sales, and accounting.
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Ease of Use
The platform is user-friendly, with many noting its ease of navigation and intuitive interface.
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Open Source and Modular
Being open source with a modular design allows for customization and scalability, fitting different business needs.
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Community Support
A strong community support is frequently mentioned, helping users integrate and use the software effectively.
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Cost-Effectiveness
Particularly highlighted is Odoo’s affordability, especially when considering the breadth of functionalities it offers.
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Complex Configuration
Setting up and configuring Odoo to specific business needs can be challenging without technical support.
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Technical Glitches
Some users reported bugs and technical issues that impacted their use of the software.
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Support Quality
The quality and speed of customer support were points of criticism, with some finding it lacking.
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Documentation Quality
The documentation is seen as outdated or insufficient, complicating the self-service aspect.
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Business Practices
A few users expressed concerns over Odoo’s business practices, particularly regarding billing and subscription renewals.
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Odoo CRM Company Details
Company Name
Odoo
Headquarters
United States
Website
www.odoo.com
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